{"id":1006,"date":"2015-08-22T12:07:00","date_gmt":"2015-08-22T12:07:00","guid":{"rendered":"http:\/\/localhost\/projects\/horsesforsources\/as-a-service-economy_082215\/"},"modified":"2015-08-22T12:07:00","modified_gmt":"2015-08-22T12:07:00","slug":"as-a-service-economy_082215","status":"publish","type":"post","link":"https:\/\/www.horsesforsources.com\/as-a-service-economy_082215\/","title":{"rendered":"Hello As-a-Service Economy, goodbye Outsourcing, Part 2"},"content":{"rendered":"
<\/a>During Part I<\/a>, we discussed the gradual simplification<\/em>\u00a0of cumbersome people-centric outsourcing towards technology-centric “As-a-Service” solutions<\/a>, driven by the need for enterprises to remove their excessive operations costs and anti-competitiveness burdens inflicted by\u00a0legacy processes and obsolete technology.<\/p>\n Simply put, what worked last decade no longer works for ambitious enterprises striving to stay competitive, plus the emerging “Born in the Cloud” enterprises, many of which will comprise tomorrow’s FORTUNE 500, where As-a-Service<\/a> is native to their operations,\u00a0not retro-fitted in painful increments. Their mantra is to invest in outcome-centric services first, then hire talent to broker these capabilities and align them to the revenue-generating activities of the business.<\/p>\n Gone are the days when the only solutions were to reduce labor costs and hope for the best. Arriving are the days where investments in outcome-driven solutions, fueled by common standards and automation, ubiquitous cloud delivery, digital tools and apps, are being seen to have genuine long-term ROI. Enterprise leaders, in our discussions, are much more willing to make investments in permanent<\/em> solutions, where the outcomes are\u00a0tangible<\/em>, as opposed to temporary solutions, where there is some short-term benefit, but the long term outcomes are still murky and unclear.<\/p>\n We know<\/em> the future is moving towards a state of creative, motivated operators accessing available tools and intelligent platforms to help their enterprises achieve their desired outcomes. \u00a0We know<\/em> most viable enterprises, today, cannot afford to drag around these archaic, obsolete infrastructures and operations – and remain competitive in the long-term.<\/p>\n So what, pray tell, is really driving our enterprises to make decisions<\/em> today, what will our world really<\/em> look like in five years’ time\u00a0as a result, and what are the implications for society and business? \u00a0Oh the questions that need answering…<\/p>\n Two-thirds of enterprises are actively pursuing strategies to reduce reliance on human capital<\/span><\/p>\n “How much of this room will be replaced by bots in the next three years?” \u00a0I asked, polling some peers and colleagues deep in client-side automation research attending a recent service provider conference.<\/p>\n “As many as\u00a060%” was the collective response – 30% directly through improved automation capability and another 30% simply through better apps and efficient processes”. \u00a0Just think about that for a minute… we’re really on an path away from people to technology. \u00a0So why are so many services and operations professionals\u00a0so blissfully unconcerned\u00a0of what’s coming? \u00a0Are we living in permanent state of denial<\/em> that the business world around us is simply never going to change? \u00a0It’s not as if the majority of senior operations leaders do not<\/em> see As-a-Service as critical, according to our new\u00a0Ideals of As-a-Service study<\/a>:<\/span><\/p>\n