Office of Management and Budget<\/a>), is requiring agencies to share applications \u2013 for human resources and financial management, for instance \u2013 as opposed to upgrading what they have or installing new ones. However, it\u2019s largely federal government employees and contract personnel provided by staff augmentation firms that are performing the associated transactions work. And two cabinet level departments \u2013 Commerce and Veterans Affairs \u2013 are moving aggressively to establish their own shared services centers.<\/p>\nPerhaps, more interestingly, I have begun to see As-a-Service procurements. Most Federal procurements are discoverable by searching a publicly available database of opportunities. I looked at a three-month period-of-time, earlier this year, and found nearly 300 procurements seeking As-a-Service solutions. While most of them were for applications or infrastructure, there were a good number seeking assistance with business processes.<\/p>\n
Phil:<\/strong> Federal organizations are seeking business process support in an As-a-Service model? <\/span><\/p>\nGlenn: <\/strong> Yes, Phil, we\u2019re seeing an increase in the number of contracts for payments and collections, and service and contract management where the client wants staffing, process and technology support in an As-a-Service model.<\/p>\nOne of the biggest pain points in the federal government today is actually recruiting and hiring. Many agencies have large backlogs of open positions. While a portion of these backlogs has to do with the very prescriptive policies and practices that agency officials must follow, there are other areas hampered by the absence of automation, archaic processes and insufficient resources available to get the job done. As a result, agency leaders are asking, \u201cCould I actually get both the applicant-tracking tool and people to support the process in one? Could I pay for both on a transaction basis \u2013 that is, per successful hire \u2013 as opposed to buying the tool and paying time and materials for the staff support?”<\/p>\n
Phil:<\/strong> Is this related to what brought you back to Accenture after all these years, Glenn? <\/span><\/p>\nGlenn: <\/strong> Yes, indeed, Phil! I lead the Operations line of Business for Accenture Federal Services. I like to say that in the \u201cdesign, build and run\u201d continuum, my team and I do the \u201crun.\u201d What attracted me back to Accenture was the specific opportunity to work in a business unit that is wholly dedicated to the federal government and where its people, who are public servants at heart, are committed to solving complex and difficult problems. And, then, it’s the reach-back to Accenture; I have the ability to bring the totality of what the firm offers to my clients \u2013 whether their needs relate to defining strategy, re-engineering their business processes, introducing digital solutions, implementing and operating their technology suite, or running their day-to-day operations.<\/p>\nPhil:<\/strong> So just a final question Glenn. You are anointed the emperor of the public sector operations world for one week and you can do one thing to change the sourcing industry, what would you do?<\/span><\/p>\nGlenn: <\/strong>If I were in charge of the public sector, I would leverage its purchasing power for social good. I would mandate that our services providers find a way to employ people \u2013from segments of our population that are grossly under employed \u2013 who really want and need to work. In the US, that would include veterans, military spouses, Native Americans, racial and ethnic minorities, and the disabled. For me, life has always been about the contribution that you bring to society. Impact sourcing has long been important to me before we even had a name for it. So, my edict would be that any time that we source something, we should use that opportunity to employ those that have been otherwise unemployable.<\/p>\nPhil:<\/strong> There is such huge potential in tapping into the local base that way. Glenn, thank you for your time\u00a0<\/span><\/p>\nDownload our new research\u00a0report:<\/span><\/em><\/span><\/p>\n “Government-As-a-Service: How the \u201cEight Ideals of As-a-Service\u201d Help Federal Agencies Find New Value<\/a><\/strong><\/span><\/p>\n\n","protected":false},"excerpt":{"rendered":"
Glenn and Carol Davidson, the braintrust of public sector operations (Click to access our new Government-as-a-Service report) Mention the words…<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[41,48,63,64,78,80,81,838,88,91,92,832,830,98],"tags":[111],"ppma_author":[19],"yoast_head":"\n
Glenn gives us Government-as-a-Service (GaaS) - Horses for Sources | No Boundaries<\/title>\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\t \n\t \n\t \n