Category Archives: HfS Surveys: All our Survey Posts

Skill not Scale: The Massive Opportunity Awaiting the Services Industry

Skill not Scale: The Massive Opportunity Awaiting the Services Industry

There needs to be a coming-together of consulting and outsourcing service delivery, the likes of which we have yet to see at a broad scale in the services industry

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More hope less fear, please - Digital is not only changing the way we work, it's improving it

More hope less fear, please - Digital is not only changing the way we work, it's improving it

The world of work's just so much more interesting and rewarding today that it was even five years' ago

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Cognizant makes the biggest bet ever by an Indian services provider. This is a big bloody deal...

Cognizant makes the biggest bet ever by an Indian services provider. This is a big bloody deal...

Cognizant has upped the ante; now it's time for the ambitious providers to open their war-chests

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Welcome to the era of churn, where 50% of outsourcing contracts are at risk

Welcome to the era of churn, where 50% of outsourcing contracts are at risk

Clients are genuinely walking away from outsourcing relationships which provide mediocre value

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Welcome to the age of Digital cruelty, where two-thirds of operational jobs are under threat

Welcome to the age of Digital cruelty, where two-thirds of operational jobs are under threat

Organizations have been trying to reduce their labor costs for decades, but something feels very different about the new Digital reality in which we operate.

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Accenture makes significant As-a-Service play by bringing together Operations, Cloud and Infrastructure

Accenture makes significant As-a-Service play by bringing together Operations, Cloud and Infrastructure

The services world has already started to change - and those who are only just realizing this may already be too late

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The new table-stakes: Fixing the Analog Present for a Digital Future

The new table-stakes: Fixing the Analog Present for a Digital Future

Until our industry takes the painful steps to fix the current legacy it has created, many will likely fail in creating a new era of Digital services

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Outsourcing and shared services investment intentions at record high as the Integrated Global Services model takes center stage

Outsourcing and shared services investment intentions at record high as the Integrated Global Services model takes center stage

Simply plastering more and more lipstick on the same old pig is eventually going to fail for many as Integrated Global Services becomes the future model of choice

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Why offshoring is hotter than ever

Why offshoring is hotter than ever

Close to a third of enterprises are increasing the offshore component with their service providers, and a fifth with their own shared services

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Time to stop the buzzword balderdash and become meaningful again

Time to stop the buzzword balderdash and become meaningful again

Our industry has started to lose the plot with the amount of buzz terms spewing around

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