There needs to be a coming-together of consulting and outsourcing service delivery, the likes of which we have yet to see at a broad scale in the services industry

The world of work's just so much more interesting and rewarding today that it was even five years' ago

Cognizant has upped the ante; now it's time for the ambitious providers to open their war-chests

Clients are genuinely walking away from outsourcing relationships which provide mediocre value

Organizations have been trying to reduce their labor costs for decades, but something feels very different about the new Digital reality in which we operate.

The services world has already started to change - and those who are only just realizing this may already be too late

Until our industry takes the painful steps to fix the current legacy it has created, many will likely fail in creating a new era of Digital services

Simply plastering more and more lipstick on the same old pig is eventually going to fail for many as Integrated Global Services becomes the future model of choice

Close to a third of enterprises are increasing the offshore component with their service providers, and a fifth with their own shared services

Our industry has started to lose the plot with the amount of buzz terms spewing around