HFS Chief Strategy Officer, Saurabh Gupta, discusses the HFS Intelligent Automation Maturity Model, the Hyper-connected Economy and how to manage these integrated capabilities

Call center provider SYKES disrupts the BPO industry

The CEOs of the leading two RPA firms, Automation Anywhere (Mihir Shukla) and Blue Prism (Alastair Bathgate) a chance to face/off on stage to thrash out why their firms' valuations are on such an exciting trajectory

Phil Fersht interviews Genpact CEO Tiger Tyagarajan

So who’s winning the infrastructure and cloud war?

Chatbots are dead - long live cognitive assistants

HFS is out of the quadrant business, unveiling the relevant way to rank vendor performance: The HFS TOP 10

The "Future of Work" is merely a phased transformation of the present

HfS is delighted to welcome Steve Dunkerley to lead the FORA leadership roundtables and summits

Just a couple of weeks after Teleperformance splashed $1 billion in Intelent we finally see Convergys gobbled up