Category Archives: IT Outsourcing / IT Services

80% of outsourcing relationships fail to deliver collaborative value... so what can we do?

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Too many of today's services relationships are just not set up to be collaborative ventures

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Why we mustn't make the same mistakes with RPA that we made with BPO

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RPA is only the first step on a journey of self-learning, self-healing, dynamic process creation and really smart decision making support for your business

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Save the dates for our 2016 HfS Buyers Summits

Next stop in the HfS quest for operational perfection... Gonville and Caius College, Cambridge

At HfS, we are thrilled to unveil our 2016 Summit Agenda, starting with a return to Cambridge University in March

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The 2016 HfS Autonomics Premier League Table

autonomics-PL-trophy-blog

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Automation: Flavor of the month or disease of the decade?

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45% of buyside outsourcing relatinship leads see partnering with their provider on automation strategy as their main area to find new value

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The HfS 2016 Blueprint Research Agenda ...at your service

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The analyst industry's most ambitious 2016 research agenda

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HfS brings O'Brien's brains on board

Melissa O'Brien is Research Director, Contact Center and Omni-Channel Operations, HfS (Click for Bio)

Melissa O'Brien joins HfS as Research Director, Contact Center and Omni-Channel Operations

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Life beyond automation? Consider the H Factor

Technology is useless without the H Factor to drive it...

The H Factor: Being smart humans who can intelligently apply tech, not be replaced by it

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Did HfS really just uberize the analyst business?

Click to read the full article over at Influencer Relations

After reading this, people will start to use the term "HfS-ize" instead of uberize

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Outsourcing is on life support, with many providers failing to invest in As-a-Service

Legacy Cat

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