Category Archives: IT Outsourcing / IT Services

The 2016 HfS Autonomics Premier League Table

autonomics-PL-trophy-blog

Comment

Automation: Flavor of the month or disease of the decade?

Click to Enlarge

45% of buyside outsourcing relatinship leads see partnering with their provider on automation strategy as their main area to find new value

Comment

The HfS 2016 Blueprint Research Agenda ...at your service

Click to Enlarge

The analyst industry's most ambitious 2016 research agenda

Comment

HfS brings O'Brien's brains on board

Melissa O'Brien is Research Director, Contact Center and Omni-Channel Operations, HfS (Click for Bio)

Melissa O'Brien joins HfS as Research Director, Contact Center and Omni-Channel Operations

Comment

Life beyond automation? Consider the H Factor

Technology is useless without the H Factor to drive it...

The H Factor: Being smart humans who can intelligently apply tech, not be replaced by it

Comment

Did HfS really just uberize the analyst business?

Click to read the full article over at Influencer Relations

After reading this, people will start to use the term "HfS-ize" instead of uberize

Comment

Outsourcing is on life support, with many providers failing to invest in As-a-Service

Legacy Cat

Comment

Accenture, Deloitte, Capgemini and Bluewolf lead the industry's first Salesforce Services Blueprint

Accenture, Deloitte, Capgemini and Bluewolf lead the industry's first Salesforce Services Blueprint

HfS Research unveils the industry's first Salesforce.com Services Blueprint analysis

Comment

And finally... The Agenda for the Harvard Working Summit for Service Buyers

A mere sprinkling of the luminaries joining us for the December summit.

Comment

Provider, provider on the wall, who's delivering Trust for Digital?

Click to Enlarge

HfS unveils the first Trust-as-a-Service Blueprint Report assessing service provider capability in the Digital Security Realm

Comment