Category Archives: Finance & Accounting BPO

Why the mid-market is the mother-in-law of outsourcing

Why the mid-market is the mother-in-law of outsourcing

When it comes to outsourcing, dealing with the middle-market has been somewhat akin to dealing with the mother-in-law: can be awkward to deal with, very hard to please, and always has complex demands on your patience and resources.

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Replay of the HfS/KPMG Banking & Financial Services webinar

Replay of the HfS/KPMG Banking & Financial Services webinar

Missed last week's Banking & Financial Services webinar? Well fret no more, as we have the replay now available for your viewing and a full slide deck for our premium research subscribers. Enjoy!

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Outsourcing may be battered, bruised and vilified... so why is only a twentieth of enterprises planning to reduce it in 2013?

Outsourcing may be battered, bruised and vilified... so why is only a twentieth of enterprises planning to reduce it in 2013?

Make no bones about it: 2012 was a pretty dire year for the industry known as "outsourcing". However, brand new data from our State of Outsourcing 2013 Study conducted with the support of KPMG, and the largest-ever research survey focused on IT and business function outsourcing, clearly shows that the majority of enterprises are not only aggressively focused on increasing their outsourcing portfoilios, but many are now taking a more mature and realistic approach.

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Tiger Tales Part IV… The sourcing industry's virtuous cycle

Tiger Tales Part IV… The sourcing industry's virtuous cycle

And just when you'd forgotten we hadn't published the final installment of our interview with Genpact’s CEO NV “Tiger” Tyagarajan...

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Can we ever get back to the "thinking" workforce?

Can we ever get back to the "thinking" workforce?

Many of today's businesses are over-bloated with operational staff whose modus operandi is about maintaining the status quo, as opposed to exploring new ways to advance the business.

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So... who's got the bottle to buy HP's BPO services business?

So... who's got the bottle to buy HP's BPO services business?

In today's commodotizing market for IT and business services, HP's services business can only really look to defend what it still has against the encroaching competitive bite of the likes of Accenture, Cognizant, Genpact, IBM, TCS etc. However, there is one option that could revitalize its legacy: merge with one of the market leaders.

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Are YOU ready for dreamSource?

Are YOU ready for dreamSource?

Today, we're proud to announce the unveiling of what promises to be the ultimate sourcing showdown of leading enterprise buyers and providers... in Westchester County, New York, next Spring

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Tiger Tales Part II... The pace of change

Tiger Tales Part II... The pace of change

In Part II of our interview with Genpact's CEO NV "Tiger" Tyagarajan, we discuss the bifurcation occurring between the sourcing approaches of small and mid-sized organizations and today's large enterprises... and the pace of change we can expect in today's environment

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Tiger Tales... Part I

Tiger Tales... Part I

Noone has been closer to the buyers over the years to observe the changing conversations, the growing awareness of their needs and apply these to the ever-competitive provider marketplace. Yes, it's time to touchbase with NV “Tiger” Tyagarajan, now 18 months into his tenure as CEO of Genpact.

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Captain Cliff of the Sourcing Enterprise... Part I

Captain Cliff of the Sourcing Enterprise... Part I

allow us to introduce Cliff Justice, KPMG's very own kingpin of the extended enterprise, who's calmly building out one of the most impressive collections of experienced sourcing operators and thinkers in the global shared services and outsourcing industry

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