Category Archives: Finance & Accounting BPO

Countdown to commodization: Why the Indians need to get on the acquisition trail

Countdown to commodization:  Why the Indians need to get on the acquisition trail

The Indian services business is hurtling toward commodotization, and there needs to be a much more radical play from their ambitious leaders to alter the game.

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Replay of "Outsourcing is DEAD! Long Live Outsourcing..."

Replay of "Outsourcing is DEAD! Long Live Outsourcing..."

Click here for the replay & Click here for the slides. Enjoy!

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It needn't be marketing hell, with EXL

It needn't be marketing hell, with EXL

One example of an Indian-centric provider which is setting the standard for many others to follow is up-and-coming BPO provider EXL, which has not only invested heavily in local delivery resources, but has also put significant resources into developing its corporate, sales and marketing leadership in the United States.

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Welcome to Gautam's city

Welcome to Gautam's city

We were pleasantly surprised when Gautam Thakkar got the nod to take on the reins at InfosysBPO last month. Here Phil Fersht and Gautam discuss his new role and how he intends to take the InfosysBPO forward

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The dreamSource files… I can train my people to have technical skills, but I can't give them a personality transplant

The dreamSource files… I can train my people to have technical skills, but I can't give them a personality transplant

And over at dreamSource, where 48% of the buyers have experienced strategic skills becoming more important than tactical skills for managing their outsourcing engagements, since they embarked on their initiative

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If there's something strange with your processes, who ya gonna call? Ghoshbusters...

If there's something strange with your processes, who ya gonna call?  Ghoshbusters...

Anyone close to business services over the last decade would have crossed paths with one little guy with a huge brain: Genpact's Shantanu Ghosh.

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The dreamSource countdown continues… Meet Mads (Part II)

The dreamSource countdown continues… Meet Mads (Part II)

If you have recovered from the mental impairment caused by the really awful governance dancing, it's time to get back to the serious discussion about the narrowing onshore/offshore cost gap, and diversity in sourcing.... so let's visit the final part of our recent interview with Madelein Smit, outsourcing head at the global logistics giant, CEVA Logistics

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The dreamSource countdown... Meet Mads

The dreamSource countdown... Meet Mads

Step-up Madelein "Mads" Smit, head of both IT and F&A outsourcing for CEVA Logistics

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F&A BPO in 2013: Step aside Magic Quadrant, hello Blueprint

F&A BPO in 2013: Step aside Magic Quadrant, hello Blueprint

After three years of hard labor, we, at HfS, are proud to launch our first "HfS Blueprint" that we believe is the a revolutionary crowdsourced methodology for evaluating business and IT service providers.

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Cheap and cheerful: Is this really as good as it gets for IT Outsourcing?

Cheap and cheerful: Is this really as good as it gets for IT Outsourcing?

ITO maybe a commodity business, but a new wave of collaborative BPO services is beginning to show the way

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