Category Archives: Finance & Accounting BPO

Moving mountains with Mike, part 1

Moving mountains with Mike, part 1

Phil Fersht interviews Accenture's Group Chief Executive for BPO, Mike Salvino

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The Progressive BPO Train has left the Station - is IBM on it?

The Progressive BPO Train has left the Station - is IBM on it?

We would have major concerns about IBM's positioning for Progressive BPO services, were IBM to seek to sell off the lower-margin elements of its F&A, Procurement or HR businesses, like it has with its customer services BPO business.

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Keshav's Kingdom

Keshav's Kingdom

Keshav Murugesh, CEO of WNS Global Services, talks a little about himself, WNS and his vision for the future of the BPO industry

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Why so many cost-obsessed CEOs will fail if they ignore their supplier management capabilities

Why so many cost-obsessed CEOs will fail if they ignore their supplier management capabilities

Recessions are good times for business leaders who love to focus on containing costs, however, times of recovery are markedly different

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Time to inoculate your firm against early-onset Zombieism... by coming to the Blueprint Sessions 3.0 this December

Time to inoculate your firm against early-onset Zombieism... by coming to the Blueprint Sessions 3.0 this December

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Predicting and postulating potential procurement provider positioning post-Procurian purchase

Predicting and postulating potential procurement provider positioning post-Procurian purchase

We wanted to spend some time thinking about the implications of the Accenture/Procurian merger for the other service providers in the Procurement Outsourcing marketplace

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What happens when you put the leaders of an industry in one room?

What happens when you put the leaders of an industry in one room?

However which was we look at this, this is going to be one helluva crowd - with a bevvy of buyside sourcing and shared services leaders from 60 major organizations, in addition to this motley crew

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Accenture procures procurement's prize property: Procurian

Accenture procures procurement's prize property: Procurian

This is a momentous transaction in the history of Procurement Outsourcing which will have major ripple effects across all the other service providers and likely re-shaping our “Winner’s Circle” for 2014, as a result of Mike Salvino’s decision to double-down on sourcing

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Prince Charles of Sutherland joins HfS to lead BPO strategy

Prince Charles of Sutherland joins HfS to lead BPO strategy

Charles Sutherland will be playing a key role in helping us lead many of our strategic BPO assignments across traditional horizontals, such as F&A and Procurement, in addition to driving new coverage in growth areas such as Supply Chain Management and Robotization.

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Concentrix buys its way into the customer experience management Winner's Circle

Concentrix buys its way into the customer experience management Winner's Circle

Concentrix's investors, SYNNEX, were clearly so impressed with IBM's performance to reach the Winners Circle for customer experience management, they wanted a piece of the action for themselves

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