Category Archives: Finance & Accounting BPO

Chris cracks the Cap-ability code

Christopher Stancombe is Chief Executive Officer, BPO strategic business unit, Capgemini

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The 2015 Progressive F&A BPO Blueprint

HfS-Blueprint_Finance and Accounting-BPO_Axis

HfS unveils its 2015 Blueprint Report on Finance & Accounting BPO Services, authored by analysts Phil Fersht and Hema Santosh

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Why some service providers are grimly clinging onto the labor-arbitrage model

Why some service providers are grimly clinging onto the labor-arbitrage model

A new breed of provider has to emerge, which can disrupt the legacy labor-based model

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Murphy's BPO Law

Murphy's BPO Law

Phil Fersht interviews Carole Murphy, Capgemini's Head of BPO Business Transformation Services

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Cooking up NASSCOM's $50 billion Bangalore biryani

Cooking up NASSCOM's $50 billion Bangalore biryani

Charles Sutherland shares thoughts on NASSCOM's ambition to grow Business Process exports from $20 Billion in 2014 to $50 Billion by 2020.

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Why offshoring is hotter than ever

Why offshoring is hotter than ever

Close to a third of enterprises are increasing the offshore component with their service providers, and a fifth with their own shared services

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Capgemini's new BPO General rocks up: Chris Stancombe

Capgemini's new BPO General rocks up:  Chris Stancombe

From geophysics to BPO... HfS' Phil Fersht interviews Capgemini's new CEO for BPO, Chris Stancombe

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BPO: Pronounced dead, but still very much alive

BPO: Pronounced dead, but still very much alive

BPO is just at the beginning of a much more dynamic phase of its existence and it at least three years' away from being put to bed.

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Cogny cogitates on a new industrial revolution

Cogny cogitates on a new industrial revolution

Genpact's Patrick Cogny talks to Phil Fersht about how the firm is approaching the manufacturing sector with what he calls the "New Industrial Revolution"

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Is BPO on the brink of a technology revolution?

Is BPO on the brink of a technology revolution?

Why BPO clients which have tech-enabled their processes are achieving better performance and outcomes

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