Category Archives: Business Process Outsourcing (BPO)

Robotic Process Automation has now penetrated a third of enterprises. Time to advance the conversation...

Click to Enlarge

Automation is just part of the story as enterprises look to bring the back office in line with the middle and front - albeit a very important one

Comment

The new HP Enterprise is now the #3 high value IT services provider

Click to Enlarge

Love this merger or loathe it, the marriage of HPE and CSC has just spawned the third-largest high value IT services provider in the world

Comment

Accenture, Xerox, NGA HR, Aon Hewitt and ADP make the HR Operations-as-a-Service Winner's Circle

HR Ops_Axis

HfS Research's Mike Cook authors the 2016 HR Operations-as-a-Service Blueprint

Comment

The back office is dead... long live OneOffice

Intelligent OneOffice

We're evolving to an era where there is only "OneOffice" that matters: creating the digital customer experience and an intelligent, single office to enable it

Comment

Buyers perceive Accenture, Deloitte and KPMG as the most trusted consultants for achieving Intelligent Operations

john-lyly

The focus shifts to using consultants with real change management, process transformation, analytics and automation chops

Comment

Teleperformance, Concentrix and Sutherland lead the HfS Contact Center Operations Blueprint

Click to enlarge.

HfS unveils the 2016 HfS Blueprint for Contact Center Operations, authored by Melissa O'Brien

Comment

Accenture, Genpact, IBM, EXL, TCS, Capgemini and WNS lead the first As-a-Service lens of Finance and Accounting

Click to Enlarge

HfS Research's Phil Fersht unveils the 2016 HfS Blueprint on Finance and Accounting As-a-Service

Comment

Rescuing BPO from its trough of directionless boredom: Make jobs challenging and creative

Bored BPO Cat

Enterprises need to create business manager roles to energize the Digital Generation

Comment

Let's get lean digital with Shantanu

Shantanu Ghosh, SVP CFO Services and Consulting, Genpact

Genpact's CFO guru, Shantanu Ghosh, talks to Phil Fersht about the impact of digital on the finance function

Comment

Twelve ways to survive the race to irrelevance - download your life jacket now!

cambridge-report-promo

We managed to crack the code on surviving in these disruptive times - in twelve simple steps - at Cambridge University

Comment