HfS extends its research coverage into the hospitality market, unveiling the industry's most indepth analysis of premium whisky performance

HfS has just figured out how to construct all your fancy new digital job titles and reporting lines

I for one won’t be too sad to see the back of 2016… it just felt like the world kept becoming an increasingly ignorant place to exist.

At least they responded...

Phil Fersht is taking a few days away from the blogosphere (gasp) going through an analog transformation

HfS Research today announced it has launched its most disruptive research offering so far: HfS unDigital Magazine

This firm could definitely benefit from some Design Thinking to re-imagine its customer experience

It's not too late to throw my hat in the ring, so I thought I'd test my manifesto with you folks first to see if I have a shot...

The services industry has gone careening up RPA hype creek, powered by advisor and provider-infused methane