Leaving Denial is one thing, but make sure you arrive successfully in Optimistic Reality
Let's congratulate ourselves: The FTE-based labor arbitrage model has really worked – and a lot better than we thought!
We're evolving to an era where there is only "OneOffice" that matters: creating the digital customer experience and an intelligent, single office to enable it
The focus shifts to using consultants with real change management, process transformation, analytics and automation chops
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