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Category Archives: 2016 Intelligent Ops Study
Welcome to the era of outsourcing stability. Now let’s automate stuff
Let's congratulate ourselves: The FTE-based labor arbitrage model has really worked – and a lot better than we thought!
The back office is dead... long live OneOffice
We're evolving to an era where there is only "OneOffice" that matters: creating the digital customer experience and an intelligent, single office to enable it
Buyers perceive Accenture, Deloitte and KPMG as the most trusted consultants for achieving Intelligent Operations
The focus shifts to using consultants with real change management, process transformation, analytics and automation chops
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