Leaving Denial is one thing, but make sure you arrive successfully in Optimistic Reality
Let's congratulate ourselves: The FTE-based labor arbitrage model has really worked – and a lot better than we thought!
We're evolving to an era where there is only "OneOffice" that matters: creating the digital customer experience and an intelligent, single office to enable it
The focus shifts to using consultants with real change management, process transformation, analytics and automation chops
Phil Fersht | Contact