Khalda De Souza
 
Research Director, SaaS Services and Cyber Security Services 
Learn more about Khalda De Souza
SaaS Deployments: It’s Good to Talk
August 03, 2016 | Khalda De Souza

Enterprises adopting SaaS applications to run their business processes are often entering the unknown. They don’t know what moving to the cloud actually entails, both technically and organizationally. They don’t understand the migration and integration needs relating to existing systems and data. And they certainly underestimate the support requirements to ensure effective management of the solution that continues to align to dynamic business needs. 

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More than just a job
July 26, 2016 | Khalda De Souza

Paris headquartered Workday specialist service provider, everBe, recently announced the opening of a new ‘Global Excellence Service Centre’ in Bordeaux, France. everBe selected Bordeaux from a list of 10 locations, because, to quote the CEO, Jean Manaud:

“Finding a location where our staff could raise families and enjoy a quality life was a major criteria for us.”

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Innovation: Did you get any?
July 24, 2016 | Khalda De Souza

Innovation: Did you get any?

Buyer: “This service provider delivered no innovation, thought leadership, or long-term best practice management advice for my business process.”

Me: “Did you ask them for any of this?”

Buyer: “Erm….no.”

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HfS: The Silver Lining in Cloud Applications Services Research
July 22, 2016 | Khalda De Souza

So it’s finally happening. Enterprises are using SaaS applications to run important processes, such as CRM, HR and even Finance. Moreover, some even have an enterprise cloud strategy that requires departments to consider cloud options alongside on premise solutions, as part of process transformation projects.  

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Are you a People Person?
July 11, 2016 | Khalda De Souza

I have spoken to nearly twenty client references in the current Workday Services Blueprint research project. I fully expected to talk to many ‘Human Resource’ Directors or IT experts assigned to the ‘HR’ division, as the Workday HCM product has been the most prominent deployment in this market. It has been refreshing to speak to several executives with the word ‘People’ in their title. For example I’ve spoken to a People Services Technology Leader, a Program Manager for People and Culture and a Solution Specialist for People and Culture.

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Workday Services 2016 – The Cloud Juggernaut Rolls On
July 11, 2016 | Khalda De Souza

HfS has launched the 2016 Workday Services Blueprint, in which we are assessing the capabilities and vision of 16 Workday service partners. Since the first Workday Services Blueprint  published in 2015, this market has exploded. Service providers have been busy investing in organizational structures, acquisitions, partnerships, service development and talent retention programs to remain competitive (see: The Speed Of Change In Workday Services). In our upcoming Blueprint we will assess these strategies in detail and determine who is currently winning the differentiation battle. 

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Thinking Outside The Box To Support SaaS Applications
June 29, 2016 | Khalda De Souza

My husband and I have three children, including twins with autism. Over the past few years we have become accustomed to thinking outside of the box and trying different approaches as parents. We’ve learned the importance of good planning to meet a desired outcome (often the hard way!). We have also had to unlearn many parenting techniques employed with our eldest child to best support the twins.  Service providers have undergone a similar transition, as they battle with how best to support the high growth area of SaaS services compared with the requirements of the on premise world of yesteryear.

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