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We’re already living in OneEcosystem, and if you don’t yet realize it, you may be out of the game
Enterprise innovation is moving beyond the walls of an organization as the “OneEcosystem” emerges.Read More
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Phil’s 2018 Disruptor Awards!
Phil hands out some 'Disruptor Awards' to 10 people who impacted the world of business operations in 2018Read More
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SYKES acquires Symphony becoming the first call center provider with significant automation capability
Call center provider SYKES disrupts the BPO industryRead More
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IBM, Accenture, Cognizant, Atos and HCL leading the Top 10 infrastructure and
So who’s winning the infrastructure and cloud war?Read More
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Are we poised to see a new era of digital operations advisors?
Not even a third of decision-makers are relying on consultants in this ever-confusing marketRead More
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Time to hangout with the real robo-bosses at the FORA Council this September
What happens when you put Alastair Bathgate, Mihir Shukla, Max Yankelevich, Daniel Dines, Tijl Vuyk in the same room?Read More
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The FORA Council has assembled the industry’s leading minds in cognitive automation
HfS announces the first tranche of industry robo dignitaries to air their voices at the inaugural council session in Chicago this SeptemberRead More
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10 issues defining the services industry in 2016
The HfS analyst team demands 10 big things the services industry needs to address in 2016Read More
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HfS Research is five years old!
Would you believe it? HfS Research just turned 5 years oldRead More
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David Poole, Robo Conductor
Phil Fersht talks Robotic Automation and the future of Services with David Poole, Co-Founder and CEO, Symphony VenturesRead More
