During the recent 2014 State of Outsourcing mega-study, conducted with the support of KPMG, we polled 312 enterprise outsourcing buyers and 347 outsourcing advisors on how they perceived each of the major 19 IT outsourcing services providers across our Execution and Innovation categories (click here for the full definitions). And the ultimate results might not be quite what you expect:
HfS' Charles Sutherland, takes a deeper dive into these results, to understand better the reasons why these IT Outsourcers are being perceived this way:
With 50% of IT outsourcing deals at risk, how are IT Outsourcing providers being perceived?
The fact that Amazon and Google were the highest perceived ITO service providers on Innovation doesn’t come as a huge surprise, after all they are continually lauded for innovation in the press and don’t carry the breadth of “legacy” service offerings that the other ITO service providers do. However, they were also perceived as being at the top for Execution; in fact just 4 of the other 18 ITO service providers were perceived as well or better than they were for Execution capabilities.
What we also see, when we look at these results, is that the best Executors of IT Outsourcing
Posted in: Buyers' Sourcing Best Practices, Cloud Computing, HfS Surveys: State of Outsourcing 2014