We were very saddened to learn that Joe Vales passed away this morning peacefully in his sleep. Joe was a pivotal and hugely popular figure in the outsourcing marketplace for many, many, years (long before we were around), and graced many events and occasions with his charm and wit. He was also a highly accomplished and respected marketing veteran, having been pivotal in helping position PwC’s BPO business for a decade, until 2001. Instead of retiring, Joe set up his own advisory firm, which he was still running until his untimely passing this morning. An avid fan of HfS, he will be sorely missed by us, and am sure many of you will be equally saddened by his passing. He was a sweet and lovely guy, who loved his work.
He was most loved by his wife, Louise, five children and grandchild.
Joe’s daughter, Kerryann, adds the following:
“He loved watching people he worked with years ago, when BPO was first getting attention, become the power houses that are shaping the industry today. He considered the nickname given to him “Father of BPO” an honor and working in this industry to this day a privilege.
“For Notre Dame, he was a Varsity letterman for the basketball team and has a plaque on the Hall of Champions out there for his excellence on the team. What college you went to would seem like something most people would let go of at a certain age, but ‘once a Notre Damer, always a Notre Damer’ - and he was always finding a reason to talk about the blue and gold.
“There are so many things that made my dad great. But his favorite word for people he valued was “special.” If he called you “special” you were in his circle for good. I would say my father is without a doubt, special.
“His passion and dedication to his craft was just unparalleled.”
Rest in peace Joe – you are an industry legend.