Category Archives: The Future of Outsourcing

HfS unveils the first Robotic Premier League Table

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After all the hype, HfS unveils the first Robotic Premier League Table of service providers delivering robotic automation to their clients

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Cogny cogitates on a new industrial revolution

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Genpact’s Patrick Cogny talks to Phil Fersht about how the firm is approaching the manufacturing sector with what he calls the “New Industrial Revolution”

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TCS breaks into the HfS Global IT Services Top 10, with Cognizant poised to follow

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As we predicted last year, TCS has now become the first of the Indian majors to break the IT Services Top 10 for revenues, replacing CGI

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Learn all about neocortical cloning of the dynamic core… you know you want to

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Where else can you hear a discussion about reproducing the cerebral cortex in a piece of software?

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Accenture de-emphasizes the term “outsourcing” – is this the final death knell for the O word?

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Accenture’s dropping the term “outsourcing” from its strategy line is the most significant yet in terms of rebranding the outsourcing business

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Moving Mountains with Mike, Part 2

Here’s the second tranche or our interview with outsourcing hall-of-famer, and the man who’s steered Accenture’s BPO juggernaut these past few years, Mike Salvino.

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Why the outsourcing industry is so horrible at marketing itself

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One fact I would challenge anyone on is the abject failure of the outsourcing industry to market itself

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Five reasons automation may replace BPO, with Charles Sutherland

Hot on the heels of his seminal report, Framing A Constitution for Robotistan, HfS’ Charles Sutherland sat down with Mark Reed-Edwards to dig into the key issues around robotics and automation

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The Indian majors double their market share in just four years – what’s the secret and can they be stopped?

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It may be harder for some of the traditional providers to fight their way back into the services game than the Indian majors to continue their surge

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Is BPO on the brink of a technology revolution?

Crossing the Chasm

Why BPO clients which have tech-enabled their processes are achieving better performance and outcomes

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Moving mountains with Mike, part 1

Mike Salvino is Group Chief Executive, BPO at Accenture (click for bio)

Phil Fersht interviews Accenture’s Group Chief Executive for BPO, Mike Salvino

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The Progressive BPO Train has left the Station – is IBM on it?

Train to the Progression

We would have major concerns about IBM’s positioning for Progressive BPO services, were IBM to seek to sell off the lower-margin elements of its F&A, Procurement or HR businesses, like it has with its customer services BPO business.

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This week on the HfS Podcast: Doing Less With More

HfS SVP, Research, Christa Degnan Manning just published some scorching hot new research (Doing Less With More) on what it will take to make workers more productive and engaged. Based on research of nearly 5,000 employees worldwide, the survey also assessed human resources service providers in rewards, remuneration, and recognition (including payroll, benefits, and employee contact [...]

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Ready for the ultimate robotic process automation debate?

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At long last… we have everything you’ve ever wanted to know about Robotic Process Automation and never dared to ask

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Keshav’s Kingdom

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Keshav Murugesh, CEO of WNS Global Services, talks a little about himself, WNS and his vision for the future of the BPO industry

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Automation killed the gamification star

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Even back in ’79 the world was already beginning to zone in on the power of automation

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Four make Winner’s Circle for Enterprise Mobility Services: Infosys, Tech Mahindra, IBM and Accenture

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HfS launches the first Blueprint Report focused on Enterprise Mobility Services, where Infosys, Tech Mahindra, IBM and Accenture made the Winner’s Circle

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BPO will continue to fail miserably… without a mindset to embrace change, develop talent and tech-enable processes

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Our new “Technology in BPO” study reveals that this industry is on the brink of a significant, radical overhaul to its very core value proposition

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Three make Winner’s Circle for Multi-tower HR Outsourcing: NGA, Aon Hewitt and ADP

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HfS announces the first Blueprint Report in HR Outsourcing, with NGA, Aon Hewitt and ADP making the Winner’s Circle

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Automation: it’s about solving business problems, stupid!

Charles Sutherland (pictured left) is Executive Vice President, Research at HfS

We asked HfS’ Charles Sutherland to share his views on what is really happening with process automation and why is shouldn’t be confused with technology automation theories of yesteryear

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