Category Archives: Talent in Sourcing

Teleperformance, Concentrix and Sutherland lead the HfS Contact Center Operations Blueprint

HfS unveils the 2016 HfS Blueprint for Contact Center Operations, authored by Melissa O’Brien

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Rescuing BPO from its trough of directionless boredom: Make jobs challenging and creative

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Enterprises need to create business manager roles to energize the Digital Generation

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Twelve ways to survive the race to irrelevance – download your life jacket now!

We managed to crack the code on surviving in these disruptive times – in twelve simple steps – at Cambridge University

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It’s time we started Being As-a-Service

Being-as-a-Service

Let’s start talking about how we can start Being As-a-Service today… not tomorrow, or some far off point in the future, where we just hope this all becomes somebody else’s problem.

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Accenture, IBM, NGA and NTT Data lead in SuccessFactors services

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HfS unveils the first ever industry report on SuccessFactors services

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Confusion-as-a-Service: The massive disconnect between vision and reality

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The C-Suite is just living on a different planet from the teams below them trying to keep their businesses functioning

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There’s a whole generation with a new explanation… in San Francisco

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Our first-ever Working Summit for Buyers happens in San Francisco at the St. Regis Hotel May 26th – 27th.

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Mike Cook joins HfS to give HR a good roasting…

Mike Cook is the Human Resource Services Research Director at HfS Research, shaping the firm’s research in a newly formed ”HR-as-a-Service” domain that helps enterprises transform their HR and workforce management capabilities in the emerging As-a-Service Economy. (click for bio)

Mike Cook likes skeet shooting, so get ready for him to take potshots in his HR-as-a-Service research.

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What type of employee are you?

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Go on – dare you to be honest =)

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Why 77% of the C-Suite really want provider-replacement therapy

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Now is time for the C-Suite to step back in to broker that next wave of services transformation

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Situational awareness, good manners and the ability to communicate are the keys to success

R. Madhavan

I drew some real inspiration from this recent speech from Bollywood actor R. Madhavan

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Three very handsome CEOs take on three advisors… only on HfS

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This February, three CEOs bake-off against three of the industry’s finest advisors in an unvarnished, unsponsored shootout of futuristic debate on the future of BPO.

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Genpact makes a stealthy move up the procurement-as-a-service value chain with integration of SSE

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The integration of Strategic Sourcing Excellence propels Genpact’s procurement-as-a-service capability to the forefront of the market

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HfS announces expansion plans for 2016 across our analyst and commercial operations

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HfS Research, the leading analyst authority, has announced major additions to its worldwide research analyst and commercial operations as it continues its stellar growth performance

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50% of Buyers are change imposters, so avoid them if you can!

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You must weed out the change imposters if you don’t want to go down with them

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The discussion thread that defines us? Traumatic 2016… Survive the race to the bottom!

Indian heritage majors... rev growth 2010-present

2016 is the year that will separate the service dinosaurs from the savvy cannibalizers

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10 issues defining the services industry in 2016

The HfS analyst team demands 10 big things the services industry needs to address in 2016

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HfS is back in Cambridge University for another no-cheese bake off of services leaders

This promises to be another UK style “throw the kitchen sink at everything crappy about our service industry”

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Save the dates for our 2016 HfS Buyers Summits

Next stop in the HfS quest for operational perfection... Gonville and Caius College, Cambridge

At HfS, we are thrilled to unveil our 2016 Summit Agenda, starting with a return to Cambridge University in March

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Finance talent: automation skills now trumping analytics skills

Need for Automation skills in F&A increasing

If finance staff are not willing to adapt to the As-a-Service world, they will be irrelevent in tomorrow’s enterprise

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