Category Archives: Talent in Sourcing

Skill not Scale, Part II: Europe poses the biggest opportunity as As-a-Service models emerge

There clearly is a need for more flexible labor in many European countries, and the ability to source skills “As-a-Service” from providers is becoming increasingly appealing

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Cost is the New Black: The Overbearing Paradoxical C-Suite Imperative for 2015

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60% of enterprise C-Suites are actively seeking to reduce their reliance on labor in their operations – but most are discovering they need to work smarter before they can work cheaper.

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The greatest nearshore location of all… Nova Scotia

Where better to process your insurance claims?

Yes, I actually believe this is a great province to invest in the talent and resources and we’ll shortly be able to share the news of a major new As-a-Service investment in the region from one of the Indian-heritage global service providers.

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Skill not Scale: The Massive Opportunity Awaiting the Services Industry

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There needs to be a coming-together of consulting and outsourcing service delivery, the likes of which we have yet to see at a broad scale in the services industry

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Unveiling the 2015 Robotic Premier League Table: HP, TCS and IBM are setting the pace

RPL Logo 2015

Congratulations to HP, TCS, IBM, Sutherland Global Services and Genpact for topping the 2015 Robotic Premier League table

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The Ten Tenets Driving the As-a-Service Economy

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As the As-a-Service Economy continues to emerge and evolve, it is the belief of HfS that the model will follow ten key tenets

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Here are our Autonabilized 2015 HfS predictions

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17 Killer Predictions from the HfS analyst team. All of these will happen too…

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Missed the 2015 HfS Research Agenda Web-Session? Then here’s the replay…

Hear from the HfS analyst practice leaderships this Thursday.  Click to Register now

Want to hear what HfS is covering in 2015 before our competitors rip us off?

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Accenture, Cognizant, Wipro and Infosys are the marketing and digital customer experience services front runners

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HfS unveils the first industry Blueprint that looks at Marketing Operations and Digital Customer Experience Management Services

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The Twelve Tenets of Trust

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One core element is needed for enterprises to get through the next 12 months, let along the next 12 years: Trust

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Did you get with the As-A-Service program in Chicago?

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Next week, in Chicago, we will stare at that wall we’ve hit, and collectively figure out how to jump over it. So without further ado, pop in your headphones, turn up the volume and enjoy!

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Why some service providers are grimly clinging onto the labor-arbitrage model

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A new breed of provider has to emerge, which can disrupt the legacy labor-based model

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If anyone can, Barbra McGann can…

Barbra Sheridan McGann joins HfS as Senior Vice President, Research

Barbra Sheridan McGann talks to HfS about her exciting new analyst role with the firm

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Murphy’s BPO Law

Carole Murphy is Capgemini's Head of BPO Business Transformation

Phil Fersht interviews Carole Murphy, Capgemini’s Head of BPO Business Transformation Services

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How successful do you think you really are?

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A truly frightening way to look at yourself…

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More hope less fear, please – Digital is not only changing the way we work, it’s improving it

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The world of work’s just so much more interesting and rewarding today that it was even five years’ ago

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1093 research influencers have spoken: HfS leads the analyst industry for growing influence

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1100 research buyers: HfS Research’s influence increases more than all the analyst firms

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Shamelessly Shamus: Why Europe is positioned to leapfrog the United States

Shamus Rae is Partner at KPMG and Heads Operational Transformation in Europe

Did you hear the one about the Mamil (middle aged man in lycra), who got off his bike, donned a suit and tie and joined a Big 4 consulting firm to wax lyrical about sourcing strategy?

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Welcome to the era of churn, where 50% of outsourcing contracts are at risk

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Clients are genuinely walking away from outsourcing relationships which provide mediocre value

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The powerhouses of global sourcing are meeting in Chicago this Fall… can you really afford not to be there?

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The famous HfS Blueprint Sessions are back stateside to rattle the global services and outsourcing industry like never before

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