HfS Network

Category Archives: Talent in Sourcing

Beware men in gray suits: Clients want more senior women, more real client stories and less automation hype

Beware men in gray suits: Clients want more senior women, more real client stories and less automation hype

Brand new data from the HfS-Nasscom 2016 BPO study has some revealing dynamics on the role of women

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Make your Candidates a Member of the Team Before They’re Employees

Make your Candidates a Member of the Team Before They’re Employees

Does the onboarding process need a touch of mobility and design thinking?

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The Art of Deal Negotiation: 5 Simple Tips

The Art of Deal Negotiation: 5 Simple Tips

Doing business is all about making successful deals happen and negotiating them effectively. Getting deals done right says something about your own personal negotiating capabilities, but most importantly, it speaks volumes for your company’s brand.

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How to Power Up and Re-think your Outsourcing Experience

How to Power Up and Re-think your Outsourcing Experience

If you really want what’s next… your service provider might actually have the ideas… but is your leadership willing to listen, invest, give them access to your intimate data, and give it a try? Is your organization genuinely culturally ready for innovativ

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When did employees become "costs"?

Stapler - Office Movie

Human labor should be viewed as a valuable commodity that adds value to a business, not some burden on the profit margin that needs to be eliminated

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Buyers perceive Accenture, Deloitte and KPMG as the most trusted consultants for achieving Intelligent Operations

john-lyly

The focus shifts to using consultants with real change management, process transformation, analytics and automation chops

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Teleperformance, Concentrix and Sutherland lead the HfS Contact Center Operations Blueprint

Click to enlarge.

HfS unveils the 2016 HfS Blueprint for Contact Center Operations, authored by Melissa O'Brien

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Rescuing BPO from its trough of directionless boredom: Make jobs challenging and creative

Bored BPO Cat

Enterprises need to create business manager roles to energize the Digital Generation

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Twelve ways to survive the race to irrelevance - download your life jacket now!

cambridge-report-promo

We managed to crack the code on surviving in these disruptive times - in twelve simple steps - at Cambridge University

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It's time we started Being As-a-Service

Being-as-a-Service

Let's start talking about how we can start Being As-a-Service today... not tomorrow, or some far off point in the future, where we just hope this all becomes somebody else's problem.

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