Category Archives: Talent in Sourcing

Service providers blame their clients advisors and analysts for their As-a-Service failure

We couldn’t resist sharing a quick snippet from our new “Eight Ideas of the As-a-Service Economy” study that reveals some rather alarming news:  service providers are blaming everyone bar themselves for obstructing their progress towards As-a-Service. At fault number 1 – the Clients. Top of the lists are their clients themselves, with 78% of service provider […]

Leave a comment

How to avoid being a terrible virtual worker

Here’s my guide to being an effective virtual worker in six easy steps

4 Comments

How As-a-Service is your organization?

Ideals-As-a-Service-Survey

This emergence of “As-a-Service” represents the most disruptive series of impacts to the traditional IT and business services industry that we have seen. Whether you buy, provide or advise on business and IT services, your opinions and intentions are critical for our research, so please spend some time completing our study and you could win an Apple Watch.

Leave a comment

Meet Aruna, Capgemini’s kahuna

Aruna Jayanthi, CEO, Capgemini India

HfS CEO Phil Fersht talks to Capgemini India CEO Aruna Jayanthi about India’s talent and its future direction as a services economy

4 Comments

The 2015 Progressive F&A BPO Blueprint

Click to Enlarge

HfS unveils its 2015 Blueprint Report on Finance & Accounting BPO Services, authored by analysts Phil Fersht and Hema Santosh

Leave a comment

Are sourcing advisors really the new analysts?

What are we becoming?

The evolving confusion over advisor and analyst roles is a result of a lack of real influencers in the services industry

19 Comments

The Infamous Sourcing Savants are back!

Sourcing Savants_Promo_Pic

An HfS Webinar Production, March 26th 2015: Digesting a Manic 6 Months to Make Sense of the As-a-Service Economy

Leave a comment

OneSource Virtual: Born in the RPA Cloud

We’ve been so focused on how Robotic Process Automation is being implemented across legacy application environments, we missed how it is also being rolled out in “Born in the Cloud” business environments

Leave a comment

Mike Sutcliff, Digitally Distinct

Mike Sutcliffe is Group Chief Executive, Accenture Digital (Click for bio)

Mike Sutcliffe, Group Chief Executive, Accenture Digital, talks to HfS analyst Phil Fersht on the disruptive impact of Digital technologies on Business Services and Operations

5 Comments

NASSCOM 2015: More MBA, less ABAP is the recipe for India’s Digital success

Phil_NASSCOM

NASSCOM’s Mumbai showpiece, India’s premier Leadership Forum, exuded an energy not seen since the recession. Now it’s time for India’s service stars to grasp their Digital opportunity like never before

21 Comments

Europe: If you can’t do Arbitrage, then Automate!

Labor-Robotics

if your enterprise cannot make the swift changes you need to upskill your operations talent, surely the advent of Robotic Process Automation platforms is providing an increasingly appealing alternative path to take?

Leave a comment

Dallas, we have a problem: Advisors struggling to deliver Expertise-as-a-Service

Dallas-we-have-a-problem

Consultants are supposed to be like doctors – they need to use the latest tools, technologies and knowledge at their disposal to help their clients

21 Comments

Skill not Scale, Part II: Europe poses the biggest opportunity as As-a-Service models emerge

There clearly is a need for more flexible labor in many European countries, and the ability to source skills “As-a-Service” from providers is becoming increasingly appealing

8 Comments

Cost is the New Black: The Overbearing Paradoxical C-Suite Imperative for 2015

cost-new-black

60% of enterprise C-Suites are actively seeking to reduce their reliance on labor in their operations – but most are discovering they need to work smarter before they can work cheaper.

7 Comments

The greatest nearshore location of all… Nova Scotia

Where better to process your insurance claims?

Yes, I actually believe this is a great province to invest in the talent and resources and we’ll shortly be able to share the news of a major new As-a-Service investment in the region from one of the Indian-heritage global service providers.

1 Comment

Skill not Scale: The Massive Opportunity Awaiting the Services Industry

Opportunities_Ahead

There needs to be a coming-together of consulting and outsourcing service delivery, the likes of which we have yet to see at a broad scale in the services industry

26 Comments

Unveiling the 2015 Robotic Premier League Table: HP, TCS and IBM are setting the pace

RPL Logo 2015

Congratulations to HP, TCS, IBM, Sutherland Global Services and Genpact for topping the 2015 Robotic Premier League table

1 Comment

The Ten Tenets Driving the As-a-Service Economy

As-a-Service-Economy

As the As-a-Service Economy continues to emerge and evolve, it is the belief of HfS that the model will follow ten key tenets

43 Comments

Here are our Autonabilized 2015 HfS predictions

Robo-analysts

17 Killer Predictions from the HfS analyst team. All of these will happen too…

Leave a comment

Missed the 2015 HfS Research Agenda Web-Session? Then here’s the replay…

Hear from the HfS analyst practice leaderships this Thursday.  Click to Register now

Want to hear what HfS is covering in 2015 before our competitors rip us off?

1 Comment