Category Archives: Sourcing Locations

Ensure you get a decent car service when you next visit Europe

June 13th, 2013
German_Site_Visit

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Why American firms are more progressive with outsourcing than the Europeans and Asians

April 18th, 2013
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Why is it always the Americans at the head of the queue when it comes to increasing quarterly profit margins? But, even more intriguingly, why are they also leading the way when it comes to attempting to improve their capabilities when they outsource? Our recent State of Outsourcing Study 2013, conducted with the support of KPMG, clearly shows the differing mission-critical business motivations across the main three global regions, when it comes to outsourcing

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Matthew Eatough approximates his US strategy

September 13th, 2012
The Windy City braces for a new storm coming from across the Atlantic...

Eighteen years ago, one man had a vision to take on, improve and ultimately manage the procurement function for British companies. And what better to call his firm, than the “buyingTeam”?  I mean, what else are you supposed to do when you’re in the procurement services business?  However, when the affable Matthew Eatough decided to expand [...]

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What would convince you to “outsource” to the United States of America?

July 12th, 2012
Outsourcing-to-USA

We are inviting you to share your views and experiences, in the strictest confidence, on the pros and cons of outsourcing IT and business processes TO the United States of America, compared with other global regions.

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Published today – a blueprint for the industry known as “outsourcing”

June 28th, 2012
Finally....a Blueprint for this outsourcing business (click to access)

Ever wondered what would happen if you locked 41 outsourcing buyer executives in a room for a couple of days, then brought in six of the leading providers to have an afternoon’s discussion? Well, now you can read for yourself, as today we unveil our first Blueprint report for this curious industry known as “outsourcing”.

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Want to keep with the “outsourcing” status quo? Love staring at a spreadsheet all day? Then Blueprint 2.0′s not for you…

June 24th, 2012
HfS50-Boston-final-hfs-blog2

Life been just dandy since you took 30% off your department’s fixed costs, that you’ll never need to do anything much again in your career… except stare at a spreadsheet? Just love keeping those lights on and squeezing penalty payments of your provider? No need to improve anything, because the way your firm does this is just, simply, perfect?
Then you won’t need to waste time with us and leading buy-side organizations from the HfS 50 Executive Council in Boston this October…

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Steering India’s services juggernaut in a Chevy Volt at 108 mpg

May 9th, 2012
Basab Pradhan, photo-1

Phil Fersht interviews Basab Pradan and Gaurav Rastogi on their new book “Offshore: India’s Services Juggernaut”

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Are YOU ready to re-define sourcing? Then join the biggest and baddest bevy of buyers in NYC this April

February 14th, 2012
HfSBlueprintSessions-small

After one year, our elite peer group of sourcing buyers has doubled in size – making this our biggest, baddest and most discussion-rich meeting to date.

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Nearshore Nexus… not to be nixed

February 12th, 2012
Kirk Laughlin is beaming up the nearshore superstars in New York on April 19th... click to register

Kirk Laughlin is beaming up the nearshore superstars in New York on April 19th

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India’s Sourcing Leaders: The new Phoenicians?

February 7th, 2012
"We'll give you maximo innovation at the lowest prices..."

The Phoenicians were among the greatest entrepreneurs of their time who dominated the trade of the ancient world and founded colonies throughout the Mediterranean. We will never see the likes of them in the modern business world, where a nation of business hungry folk could possibly develop their own real estate within today’s Global 2000 organizations through savvy barter of their own wares. Or will we?

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Obama’s in-sourcing initiative: does it have the teeth to rescue the US IT industry?

February 1st, 2012
Wonder if I'll get an invitation to Nasscom?

As per usual, election year brings up the age-old argument about how to combat the “threat” of outsourcing. Isn’t now the time, in an election year, to stop the rhetoric and actually make commitments to growing local industries that have a direct impact?

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The Sourcing Raj Part II: “You don’t have to be Indian to be a global outsourcing provider!”

January 9th, 2012
Would you kindly stay on the line to complete a brief customer satisfaction survey?

We complete our investigation into the dominance of India in the world of outsourcing, and whether or not the game’s up for non-Indian providers to come back into the picture

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Infy procures Portland to soup up its sourcing

December 20th, 2011
Do you procure this australian as your lawfully wedded category specialist?

InfosysBPO has made its first substantial investment in the sourcing and category management space, picking up the lead Australasian provider Portland Group for $37m.

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It may be for life, but will there be innovation, as TCS inks the mother of all insurance BPO deals

December 9th, 2011
For better or for worse, for richer, for poorer, until many missed SLAs do us part.

TCS’ insurance services delivery subsidiary, Diligenta, has become wedded to in a 15-year, $2.2bn, 1900 employee life and pensions BPO engagement with the UK’s Friends Life. This represents the largest life and pensions BPO engagement by a considerable margin, eclipsing the $1.1bn Prudential contract awarded to Capita in 2007. We believe this move from TCS signals a sea-change in the industry with regards to the growth strategies and ambitions of the leading BPO providers.

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Too late to compete with the Sourcing Raj? (Part I)

November 26th, 2011

HfS Research Fellow and Sourcing Change protagonist Deborah Kops investigates whether India has bowled an unplayable delivery to the rest of the world’s ambitious outsourcing businesses, or if there’s still a chance to nick it over the slips and get on the scoreboard… Let’s give Indian-legacy providers their due—they arguably initiated, then accelerated acceptance of  [...]

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Aird aired. Part II

October 2nd, 2011

Part II of our Charlie Aird interview, where we talk about the future of the sourcing industry, the Global Business Services framework he’s spearheading, and a little insight into how he views the changing environment for Big 4 consultants and boutique advisors.

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Aird aired. Part I

September 25th, 2011

Part I of the HfS Research interview with Dr. Charles Aird, Global and US Practice Leader for PricewaterhouseCoopers Shared Services and Outsourcing Advisory

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Genpact drives a Nissan into HRO

September 11th, 2011

Genpact has been working with Nissan for more than six years, providing finance and accounting, procurement, customer service, supply chain and analytics services. So adding HR services seems a natural extension of these services – even though Genpact has limited client experience of multi-process HRO.

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HfS ties up with Gutenberg to bring sourcing insight to a mainstream business audience

September 8th, 2011

Today marks an exciting day in the development of HfS Research as a global advisory analyst organization – we have selected sourcing and software PR and communications specialist Gutenberg to orchestrate our global research communications to the Americas, European and Indian markets.

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Get sourcing in Sydney this September

August 28th, 2011

HfS Research’s Phil Hassey will be welcoming Dawn Evans, President and CEO of our partner SIG, to Sydney in early September for a terrific event—SIG’s Sydney Regional Roundtable on September 7 and 8

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