Category Archives: Sourcing Locations

There’s a whole generation with a new explanation… in San Francisco

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Our first-ever Working Summit for Buyers happens in San Francisco at the St. Regis Hotel May 26th – 27th.

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The jobs aren’t “going away” – they’ve already pretty much gone

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It’s not that today’s jobs are going away, it’s that large numbers of future jobs will simply not be created

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The Nasscom 2016 report: The era of unsettlement is upon us

Troubled Cat

From enthused to unsettled, service providers sober up as reality sets in

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The HfS 2016 Blueprint Research Agenda …at your service

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The analyst industry’s most ambitious 2016 research agenda

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HfS brings O’Brien’s brains on board

Melissa O'Brien is Research Director, Contact Center and Omni-Channel Operations, HfS (Click for Bio)

Melissa O’Brien joins HfS as Research Director, Contact Center and Omni-Channel Operations

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Meet General Gary

Gary Novak, KPMG China

Phil fersht talks to KPMG’s Gary Novak and what he’s learned being in China the last few years

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Hello As-a-Service Economy, goodbye Outsourcing, Part I

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HfS defines the Eight Ideals of The As-a-Service Economy and the evolution from legacy outsourcing

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Why Hillary could be the biggest friend of offshore and nearshore outsourcing

The Uber Hater

The US is an increasingly unattractive place to do business. Let’s not make it even worse

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Infosys, HCL, TCS, and Tech Mahindra make the first Engineering Services Winners Circle

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HfS unveils the industry’s first Blueprint into Engineering Services Outsourcing

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NASSCOM 2015: More MBA, less ABAP is the recipe for India’s Digital success

Running for President with policies that will surely nail it

NASSCOM’s Mumbai showpiece, India’s premier Leadership Forum, exuded an energy not seen since the recession. Now it’s time for India’s service stars to grasp their Digital opportunity like never before

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Skill not Scale, Part II: Europe poses the biggest opportunity as As-a-Service models emerge

There clearly is a need for more flexible labor in many European countries, and the ability to source skills “As-a-Service” from providers is becoming increasingly appealing

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The greatest nearshore location of all… Nova Scotia

Where better to process your insurance claims?

Yes, I actually believe this is a great province to invest in the talent and resources and we’ll shortly be able to share the news of a major new As-a-Service investment in the region from one of the Indian-heritage global service providers.

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Finally… the great Alsbridge Europe mystery unravelled

Chip Wagner is Chief Executive Officer, Alsbridge

Alsbridge CEO Chip Wagner talks to HfS about its new European growth strategy… and a few other things

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Shamelessly Shamus: Why Europe is positioned to leapfrog the United States

Shamus Rae is Partner at KPMG and Heads Operational Transformation in Europe

Did you hear the one about the Mamil (middle aged man in lycra), who got off his bike, donned a suit and tie and joined a Big 4 consulting firm to wax lyrical about sourcing strategy?

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Why offshoring is hotter than ever

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Close to a third of enterprises are increasing the offshore component with their service providers, and a fifth with their own shared services

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Innovation starts at the… cube farm

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A recent discussion with Accenture sparked the thinking at HfS with regards to how the introduction of new ideas and investments to the delivery center floor plays another important role in this transformation journey towards “progressive outsourcing”

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2014 shared services and outsourcing outlook Part II: Why GBS will not be bullsh*t

Ready for your next provider meeting?

While several folks make valid arguments why GBS may be a pipe-dream for their own organization (or some of their clients’ organizations), we believe they are missing the big picture

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2014 shared services and outsourcing outlook Part I: It’s time for enterprises to stop being really good at irrelevant stuff

Are you feeling relephant?

In 2014, ambitious operations leaders must begin achieve a certain degree of maturity across their operations before they can really address achieving their desired outcomes

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You mean outsourcing’s not all about making big corporate profits? Meet Leila Janah…

Leila Janah is Founder and CEO of non-profit social sourcing organization, Samasource (click for bio)

One person we are very excited to address the Blueprint Sessions next week is Leila Janah, the dynamic Founder and CEO of non-profit social sourcing firm Samasource.

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Time to inoculate your firm against early-onset Zombieism… by coming to the Blueprint Sessions 3.0 this December

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When  Zombieism takes its grip on enterprise operations, many fail to realize… until it’s too late.  In fact, many of you reading this may already be exhibiting signs of early-onset Zombieism and immediate inoculation is imperative… But never fear folks, as the forthcoming BluePrint Sessions 3.0 in New York this December are specifically designed to […]

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