What to do about that "feeling" that even if SLAs are Green, something feels Red!
HfS has done it again. Bringing useful, real information to the Service Buyer community.
Automation is just part of the story as enterprises look to bring the back office in line with the middle and front - albeit a very important one
We're evolving to an era where there is only "OneOffice" that matters: creating the digital customer experience and an intelligent, single office to enable it
Let's start talking about how we can start Being As-a-Service today... not tomorrow, or some far off point in the future, where we just hope this all becomes somebody else's problem.