The biggest disruptive trend on the horizon is TRUST
The HfS RPA Maturity Model assesses where an individual service provider sits with regards to the maturity of its RPA strategy
As the As-a-Service Economy continues to emerge and evolve, it is the belief of HfS that the model will follow ten key tenets
How can we be sure service providers are making the financial commitments needed to be effective in the emerging As-a-Service Economy?
Architecting a BPO solution is not all that different from being a writer of a comedy movie, whether that writer happens to be based in Hollywood, London, Paris or Mumbai.
The 2014 Analyst Value Survey canvassed the views of 1093 enterprises, analysts and vendor consumers of research
Did you hear the one about the Mamil (middle aged man in lycra), who got off his bike, donned a suit and tie and joined a Big 4 consulting firm to wax lyrical about sourcing strategy?
More than 850 data points were collected in Q1 and Q2 of 2014, covering 740 buyers, providers, and advisors/influencers of SAP Services. 31 providers of SAP Services were evaluated.
Mike Beals talks to HfS readers about his new HfS Blueprint Report, “Shared Services & Outsourcing Governance Solutions”
Time to crack open a cold one, turn up the volume… and relax!