Category Archives: Buyers’ Sourcing Best Practices

Accenture, WNS, TCS and Cognizant make the first Pharma BPO Winner’s Circle

HfS analyst Barbra McGann publishes the industry’s first assessment of Service Provider performance in the Pharma R&A and Commercial Services Industry

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Why 77% of the C-Suite really want provider-replacement therapy

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Now is time for the C-Suite to step back in to broker that next wave of services transformation

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IBM, Infosys, Accenture and Cognizant lead in the industry’s first Design Thinking Blueprint

Design Thinking Blueprint

HfS unveils the industry’s first Blueprint on Design Thinking capability

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Situational awareness, good manners and the ability to communicate are the keys to success

R. Madhavan

I drew some real inspiration from this recent speech from Bollywood actor R. Madhavan

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Three very handsome CEOs take on three advisors… only on HfS

Webinar-BPO-Feb-4

This February, three CEOs bake-off against three of the industry’s finest advisors in an unvarnished, unsponsored shootout of futuristic debate on the future of BPO.

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HfS announces expansion plans for 2016 across our analyst and commercial operations

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HfS Research, the leading analyst authority, has announced major additions to its worldwide research analyst and commercial operations as it continues its stellar growth performance

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10 issues defining the services industry in 2016

The HfS analyst team demands 10 big things the services industry needs to address in 2016

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HfS is back in Cambridge University for another no-cheese bake off of services leaders

This promises to be another UK style “throw the kitchen sink at everything crappy about our service industry”

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HCL, Cognizant, HARMAN, TCS and EPAM make the Software Engineering Winner’s Circle

HfS Blueprint, ISV Engineering Services

HfS unveils the first Software Product Engineering services Blueprint report

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80% of outsourcing relationships fail to deliver collaborative value… so what can we do?

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Too many of today’s services relationships are just not set up to be collaborative ventures

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Why we mustn’t make the same mistakes with RPA that we made with BPO

HfS Intelligent Automation Continuum

RPA is only the first step on a journey of self-learning, self-healing, dynamic process creation and really smart decision making support for your business

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Save the dates for our 2016 HfS Buyers Summits

Next stop in the HfS quest for operational perfection... Gonville and Caius College, Cambridge

At HfS, we are thrilled to unveil our 2016 Summit Agenda, starting with a return to Cambridge University in March

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Automation: Flavor of the month or disease of the decade?

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45% of buyside outsourcing relatinship leads see partnering with their provider on automation strategy as their main area to find new value

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Finance talent: automation skills now trumping analytics skills

Need for Automation skills in F&A increasing

If finance staff are not willing to adapt to the As-a-Service world, they will be irrelevent in tomorrow’s enterprise

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The HfS 2016 Blueprint Research Agenda …at your service

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The analyst industry’s most ambitious 2016 research agenda

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HfS brings O’Brien’s brains on board

Melissa O'Brien is Research Director, Contact Center and Omni-Channel Operations, HfS (Click for Bio)

Melissa O’Brien joins HfS as Research Director, Contact Center and Omni-Channel Operations

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Life beyond automation? Consider the H Factor

Technology is useless without the H Factor to drive it...

The H Factor: Being smart humans who can intelligently apply tech, not be replaced by it

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Outsourcing is on life support, with many providers failing to invest in As-a-Service

Providers unwilling to change the model

If I have to hear another advisor, lawyer or provider sales executive whining about their lack of business, I am just going to tell them straight – “You’re a dinosaur, you are selling a capability from a bygone era. The reason clients don’t call you anymore is because you are not offering them what they […]

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Accenture, Deloitte, Capgemini and Bluewolf lead the industry’s first Salesforce Services Blueprint

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HfS Research unveils the industry’s first Salesforce.com Services Blueprint analysis

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Cannibalize or face extinction (if you want to survive in the As-a-Service Economy)

hannibal the cannibal

Most service providers are not structured for success….. and the problem lies at the top

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