HfS Network

Category Archives: Buyers' Sourcing Best Practices

How To Buy When You’re Not Sure What You’re Buying: HfS’ First Evaluation Of Blockchain Service Providers

How To Buy When You’re Not Sure What You’re Buying: HfS’ First Evaluation Of Blockchain Service Providers

Selecting A Services Partner For Emerging Blockchain Services

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Why An Outcome-Based Approach Can Shatter the Watermelon Effect of Outsourcing Contracts

Why An Outcome-Based Approach Can Shatter the Watermelon Effect of Outsourcing Contracts

What to do about that "feeling" that even if SLAs are Green, something feels Red!

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We are all outcome workers, whether we like it or not...

We are all outcome workers, whether we like it or not...

Does anyone care how hard you work, or do they care what you have achieved?

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Evaluating a Service Provider? Relevant Profiles at Last!

HfS has done it again. Bringing useful, real information to the Service Buyer community.

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Can HPE + CSC dominate the digital underbelly, or has that ship sailed?

Digital Underbelly

These two firms need to be slammed together with an urgency and focus not yet seen in our industry

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Robotic Process Automation has now penetrated a third of enterprises. Time to advance the conversation...

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Automation is just part of the story as enterprises look to bring the back office in line with the middle and front - albeit a very important one

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The back office is dead... long live OneOffice

Intelligent OneOffice

We're evolving to an era where there is only "OneOffice" that matters: creating the digital customer experience and an intelligent, single office to enable it

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Teleperformance, Concentrix and Sutherland lead the HfS Contact Center Operations Blueprint

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HfS unveils the 2016 HfS Blueprint for Contact Center Operations, authored by Melissa O'Brien

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Rescuing BPO from its trough of directionless boredom: Make jobs challenging and creative

Bored BPO Cat

Enterprises need to create business manager roles to energize the Digital Generation

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Accenture, Cognizant, EXL, Genpact, IBM, Infosys and TCS Top the Winners Circle for BFS Analytics

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HfS Research's Reetika Joshi unveils the first HfS Blueprint on BFS Analytics Services

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