IBM, Cognizant, Accenture, TCS, Infosys and Capgemini make the Winner’s Circle for Enterprise Mobility Services
I recall back in late 2010 when an eager young research firm practiced what it preached and scoured talented resources on the Indian subcontinent to support our research reports. One such resource was a bright young woman called Reetika Joshi, who worked with us to produce the industry’s first ever assessment on “Offshore Analytics Providers.” […]
Here’s my guide to being an effective virtual worker in six easy steps
Robotic Process Automation is about working smarter, not cheaper – and the skills needs are red hot in the outsourcing space right now
HfS unveils its 2015 Blueprint Report on Finance & Accounting BPO Services, authored by analysts Phil Fersht and Hema Santosh
An HfS Webinar Production, March 26th 2015: Digesting a Manic 6 Months to Make Sense of the As-a-Service Economy
We need advisors steeped in reality who can give enterprises a nice big dose of reality, who truly understand what life is like a few years into an outsourcing engagement
Phil Fersht talks Robotic Automation and the future of Services with David Poole, Co-Founder and CEO, Symphony Ventures
if your enterprise cannot make the swift changes you need to upskill your operations talent, surely the advent of Robotic Process Automation platforms is providing an increasingly appealing alternative path to take?
Consultants are supposed to be like doctors – they need to use the latest tools, technologies and knowledge at their disposal to help their clients
What about the UK advisory firm formerly known as “Alsbridge Plc”? Answer, it renamed itself “Aecus”, named after one of the sons of Zeus. Phil Fersht talks to Rick Simmonds about where the direction the new firm is taking
There clearly is a need for more flexible labor in many European countries, and the ability to source skills “As-a-Service” from providers is becoming increasingly appealing
60% of enterprise C-Suites are actively seeking to reduce their reliance on labor in their operations – but most are discovering they need to work smarter before they can work cheaper.
As the As-a-Service Economy continues to emerge and evolve, it is the belief of HfS that the model will follow ten key tenets
HfS releases the first Blueprint into Telecom Operations Services, led by Principal Analyst Pareekh Jain
Service providers need to prove they are agents of value, not devils of extracting low-value margins.