Category Archives: Buyers’ Sourcing Best Practices

Mike Sutcliff, Digitally Distinct

Mike Sutcliffe is Group Chief Executive, Accenture Digital (Click for bio)

Mike Sutcliffe, Group Chief Executive, Accenture Digital, talks to HfS analyst Phil Fersht on the disruptive impact of Digital technologies on Business Services and Operations

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NASSCOM 2015: More MBA, less ABAP is the recipe for India’s Digital success

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NASSCOM’s Mumbai showpiece, India’s premier Leadership Forum, exuded an energy not seen since the recession. Now it’s time for India’s service stars to grasp their Digital opportunity like never before

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Dallas, we have another problem: Too many Advisors are Buying the Service Provider Hype

Of couse its a great deal!

We need advisors steeped in reality who can give enterprises a nice big dose of reality, who truly understand what life is like a few years into an outsourcing engagement

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David Poole, Robo Conductor

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Phil Fersht talks Robotic Automation and the future of Services with David Poole, Co-Founder and CEO, Symphony Ventures

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Europe: If you can’t do Arbitrage, then Automate!

Labor-Robotics

if your enterprise cannot make the swift changes you need to upskill your operations talent, surely the advent of Robotic Process Automation platforms is providing an increasingly appealing alternative path to take?

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Dallas, we have a problem: Advisors struggling to deliver Expertise-as-a-Service

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Consultants are supposed to be like doctors – they need to use the latest tools, technologies and knowledge at their disposal to help their clients

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Speed dating their way to a quick divorce… Rick Simmonds talks up his new advisory firm Aecus

Rick Simmonds, Founder and Managing Partner, Aecus

What about the UK advisory firm formerly known as “Alsbridge Plc”? Answer, it renamed itself “Aecus”, named after one of the sons of Zeus. Phil Fersht talks to Rick Simmonds about where the direction the new firm is taking

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Skill not Scale, Part II: Europe poses the biggest opportunity as As-a-Service models emerge

There clearly is a need for more flexible labor in many European countries, and the ability to source skills “As-a-Service” from providers is becoming increasingly appealing

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Cost is the New Black: The Overbearing Paradoxical C-Suite Imperative for 2015

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60% of enterprise C-Suites are actively seeking to reduce their reliance on labor in their operations – but most are discovering they need to work smarter before they can work cheaper.

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The Ten Tenets Driving the As-a-Service Economy

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As the As-a-Service Economy continues to emerge and evolve, it is the belief of HfS that the model will follow ten key tenets

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TCS, Accenture and Tech Mahindra take the Top Spots for Telecom Operations Services

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HfS releases the first Blueprint into Telecom Operations Services, led by Principal Analyst Pareekh Jain

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Missed the 2015 HfS Research Agenda Web-Session? Then here’s the replay…

Hear from the HfS analyst practice leaderships this Thursday.  Click to Register now

Want to hear what HfS is covering in 2015 before our competitors rip us off?

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Time for outsourcing service providers to tone down the sales BS

Unimpressed

Service providers need to prove they are agents of value, not devils of extracting low-value margins.

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Accenture, Cognizant, Wipro and Infosys are the marketing and digital customer experience services front runners

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HfS unveils the first industry Blueprint that looks at Marketing Operations and Digital Customer Experience Management Services

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The Twelve Tenets of Trust

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One core element is needed for enterprises to get through the next 12 months, let along the next 12 years: Trust

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The raw truth about outsourcing: 83% of outsourcing customers would not go back, despite three-in-four failing to achieve value beyond cost

Outcomes

Most enterprises are pleased they moved into an outsourcing model, but have recognized they need to make significant changes to the way they manage their service provider relationships

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Gianni Giacomelli… he lived in Delhi

Gianni Giacomelli is SVP and CMO for Genpact (Click for Bio)

Genpact’s Gianni Giacomelli talks to HfS’ Phil Fersht

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Why we need to stop boring ourselves to death and focus on what really matters: building TRUST

Bored

The biggest disruptive trend on the horizon is TRUST

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Did you get with the As-A-Service program in Chicago?

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Next week, in Chicago, we will stare at that wall we’ve hit, and collectively figure out how to jump over it. So without further ado, pop in your headphones, turn up the volume and enjoy!

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The Evolving Maturity of Robotic Process Automation

Charles Sutherland closes out this year's Nasscom BPM Summit in Bangalore

The HfS RPA Maturity Model assesses where an individual service provider sits with regards to the maturity of its RPA strategy

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