Category Archives: Buyers’ Sourcing Best Practices

Teleperformance, Concentrix and Sutherland lead the HfS Contact Center Operations Blueprint

HfS unveils the 2016 HfS Blueprint for Contact Center Operations, authored by Melissa O’Brien

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Rescuing BPO from its trough of directionless boredom: Make jobs challenging and creative

Bored BPO Cat

Enterprises need to create business manager roles to energize the Digital Generation

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Accenture, Cognizant, EXL, Genpact, IBM, Infosys and TCS Top the Winners Circle for BFS Analytics

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HfS Research’s Reetika Joshi unveils the first HfS Blueprint on BFS Analytics Services

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It’s time we started Being As-a-Service

Being-as-a-Service

Let’s start talking about how we can start Being As-a-Service today… not tomorrow, or some far off point in the future, where we just hope this all becomes somebody else’s problem.

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Accenture, IBM, NGA and NTT Data lead in SuccessFactors services

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HfS unveils the first ever industry report on SuccessFactors services

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Confusion-as-a-Service: The massive disconnect between vision and reality

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The C-Suite is just living on a different planet from the teams below them trying to keep their businesses functioning

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Now for some proper #DesignThinking

George Nespresso

Just think of the Design Thinking the branding agency went through to come up with this

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The jobs aren’t “going away” – they’ve already pretty much gone

Robo factory

It’s not that today’s jobs are going away, it’s that large numbers of future jobs will simply not be created

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Accenture, WNS, TCS and Cognizant make the first Pharma BPO Winner’s Circle

Welcome to the As-a-Service Economy Managing Health & Care in th

HfS analyst Barbra McGann publishes the industry’s first assessment of Service Provider performance in the Pharma R&A and Commercial Services Industry

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Why 77% of the C-Suite really want provider-replacement therapy

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Now is time for the C-Suite to step back in to broker that next wave of services transformation

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IBM, Infosys, Accenture and Cognizant lead in the industry’s first Design Thinking Blueprint

Design Thinking Blueprint

HfS unveils the industry’s first Blueprint on Design Thinking capability

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Situational awareness, good manners and the ability to communicate are the keys to success

R. Madhavan

I drew some real inspiration from this recent speech from Bollywood actor R. Madhavan

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Three very handsome CEOs take on three advisors… only on HfS

Webinar-BPO-Feb-4

This February, three CEOs bake-off against three of the industry’s finest advisors in an unvarnished, unsponsored shootout of futuristic debate on the future of BPO.

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HfS announces expansion plans for 2016 across our analyst and commercial operations

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HfS Research, the leading analyst authority, has announced major additions to its worldwide research analyst and commercial operations as it continues its stellar growth performance

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10 issues defining the services industry in 2016

The HfS analyst team demands 10 big things the services industry needs to address in 2016

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HfS is back in Cambridge University for another no-cheese bake off of services leaders

This promises to be another UK style “throw the kitchen sink at everything crappy about our service industry”

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HCL, Cognizant, HARMAN, TCS and EPAM make the Software Engineering Winner’s Circle

HfS Blueprint, ISV Engineering Services

HfS unveils the first Software Product Engineering services Blueprint report

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80% of outsourcing relationships fail to deliver collaborative value… so what can we do?

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Too many of today’s services relationships are just not set up to be collaborative ventures

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Why we mustn’t make the same mistakes with RPA that we made with BPO

HfS Intelligent Automation Continuum

RPA is only the first step on a journey of self-learning, self-healing, dynamic process creation and really smart decision making support for your business

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Save the dates for our 2016 HfS Buyers Summits

Next stop in the HfS quest for operational perfection... Gonville and Caius College, Cambridge

At HfS, we are thrilled to unveil our 2016 Summit Agenda, starting with a return to Cambridge University in March

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