Category Archives: Buyers’ Sourcing Best Practices

The Digital Transformation Services Blueprint Primer is unveiled: Accenture, Cognizant, IBM, Infosys and TCS are the front runners

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HfS has published a Blueprint Primer Report that evaluates this emerging Digital Transformation services landscape

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Accenture makes significant As-a-Service play by bringing together Operations, Cloud and Infrastructure

Mike Salvino is Group Chief Executive, Accenture Operations, Infrastructure and Cloud Services

The services world has already started to change – and those who are only just realizing this may already be too late

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A few HfS memories for the summer

Time to crack open a cold one, turn up the volume… and relax!

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Announcing our North American 2014 Blueprint Summit… we’re hitting Chicago this November

Blueprint Sessions Chicago

The famous HfS Blueprint Sessions are back stateside to rattle the global services and outsourcing industry like never before

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Capgemini, Accenture, HAVI and Entercoms make up the first-ever Winner’s Circle for Supply Chain BPO

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The analyst industry’s first ever attempt to flesh out the leading providers in Supply Chain Management BPO Services

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Isn’t it time individuals stopped pretending they’re companies?

Buy my stuff now!

One of the trends we’ve been seeing, with the proliferation of independent experts, is for many of these characters to launch their own “firms”, when the product is, really, just them.

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Steps the outsourcing industry needs to take to survive

Outsourcing:  Making the same mistakes over and over and expecting people to stop moaning

Four steps this industry needs to take to avoid engagement failure in the future

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The new table-stakes: Fixing the Analog Present for a Digital Future

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Until our industry takes the painful steps to fix the current legacy it has created, many will likely fail in creating a new era of Digital services

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Outsourcing and shared services investment intentions at record high as the Integrated Global Services model takes center stage

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Simply plastering more and more lipstick on the same old pig is eventually going to fail for many as Integrated Global Services becomes the future model of choice

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The digital failure of today’s operations talent: two-thirds of enterprises are falling short

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A Digital talent crunch is coming and this could get ugly for some

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Parikh preaches, prophesizes and prognosticates… Part 1

Kevin Parikh is Global CEO and Senior Partner at Avasant (click here for bio)

Phil Fersht interviews Avasant CEO, Kevin Parikh (Part 1)

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Is a new breed of analyst finally arriving to disrupt the legacy model?

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Leading analyst observer Duncan Chapple demonstrates the sands are shifting in the analyst world when it comes to wielding influence over enterprise buying decisions

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Is it high time industry analysts are regulated?

Dog and Pony Show

One issue that is increasingly rearing its ugly head is the ridiculous – and often insane – demands industry analysts are placing on providers of technology and business services to pony up client references for their scatterplot charts.

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Why offshoring is hotter than ever

Costs_Squeezed

Close to a third of enterprises are increasing the offshore component with their service providers, and a fifth with their own shared services

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Time to stop the buzzword balderdash and become meaningful again

hmmm...

Our industry has started to lose the plot with the amount of buzz terms spewing around

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Accenture, Wipro, TCS and ISGN make the Winner’s Circle for Mortgage Services BPO

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Accenture, Wipro, TCS and ISGN make the Winner’s Circle for Mortgage Services BPO in HfS’ latest Blueprint Report

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Europe’s finest enterprise operators take on the USA at the Cambridge University Blueprint Sessions. Who’s sourcing smarter?

This June we are assembling the ultimate pool of European and American services talent to duke it out on the hallowed lawns of Cambridge’s Gonville and Caius College

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Ten make the Winner’s Circle for Cloud Infrastructure Services: Accenture, Amazon, HP, IBM and Wipro lead the pack

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HfS releases the 2014 Cloud Infrastructure Services Blueprint Report: Accenture, Amazon, HP, IBM and Wipro lead the pack

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Outsourcing advisors must be governance experts armed with research if they want to survive

Governance?  Research?  Really?

Advisors need to provider governance support and research in order to survive

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Six market disruptions coming to challenge the Indian services majors

india-disruption

Today’s services winners do not have to become tomorrow’s also-rans if they are smart enough to make discreet investments in the disruptive business models of the future

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