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Category Archives: Buyers’ Sourcing Best Practices

The lack of ethics in enterprise AI and intelligent automation

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We need to talk more openly about the future governance of artificially intelligent environments

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Making hay after the sun has set on legacy outsourcing… meet John Haworth

John Haworth, Chairman of the HfS Sourcing Executive Council, talks to Phil Fersht about why he joined HfS and the upcoming buyers’ summit in Harvard Square

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Forget the sharing economy, we’re in the uncaring economy

The Sharing Economy

People care mosy about enjoying the outcomes of what they pay for, not the efforts made to achieve those outcomes

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Our Dallas working summit really rocked… next up Harvard Square!

Highlights from the recent As-a-Service HfS Working Summit in Dallas, Texas

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Why Design Thinking can save the outsourcing industry

Design Thinking

Without Design Thinking, enterprises are really just retrofitting expensive solutions into legacy processes and likely wasting a whole load of time, resources and money. It all starts with Design Thinking.

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Ready for a reality slap around the face with a wet kipper?

Harvard 2015

The next HfS Service Buyer Working Summit will be held in Harvard Square, Cambridge MA, 1st-2nd December 2015

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Building your personal brand in the As-a-Service Economy

Personal Branding

Building our personal brands is the critical ingredient for furthering our career potential in this unraveling As-a-Service world

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Sourcing Superman of the Source, Barry Matthews

Is it a bird, a plane? Nope. It's just Sourcing Superman, Barry Matthews! Oh dear...

Phil Fersht interviews Source co-founder Barry Matthews about their merger with Alsbridge and his hands-on experiences of Robotic Process Automation

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The Foundations of the As-a-Service Economy (Part 2): Avoiding getting burned without a burning platform

What do you mean, we have to change?

Operations are becoming standardized, cloudified and robotized – and if we can’t reorient our staff to accept this reality and expand their capability horizons, many will be waiting tables, driving ubers or cutting hair before we know it.

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The biggest threat to outsourcing’s future: Unfocused and unambitious Millennials

Social_Cocaine

If we don’t have succession plans to blood the next generation of talent, we’ll just become an industry of old farts

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The Four Foundations of the As-a-Service Economy, Part I: Getting your Outsourcing and Talent mix right

Principles of As-a-Service5

We’re on a train hurtling towards something resembling “As-a-Service” and we need to make sure we stay on it

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Less lipstick on the As-a-Service pig please…

Pig-lipstick

Most of our beloved providers want to talk a big game more than having the real chops to prove it

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The industry’s first Workday services blueprint: A new breed of As-a-Service providers has disrupted HR delivery forever

Workday_Services_2015_Axis

The industry’s first-ever Blueprint Report looking at Workday Services

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Robo-Britannia: Is Britain leading the As-a-Service revolution?

Robo-HRH

When it comes to being first on the bandwagon for experimenting with solutions that can drive out cost and improve productivity, the UK – amazingly after all these years – still leads the way

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Accenture and Cognizant battle it out in Population Health’s Winner’s Circle… with EXL knocking

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The new HfS Blueprint 2015 Report, “Population Health and Care Management Business Services“

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The 2015 Enterprise Mobility Services Blueprint: IBM, Cognizant, Accenture, TCS, Infosys and Capgemini in the Winner’s Circle

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IBM, Cognizant, Accenture, TCS, Infosys and Capgemini make the Winner’s Circle for Enterprise Mobility Services

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IBM, Accenture, Cognizant, Wipro, TCS and Infosys make the 2015 Enterprise Analytics Services Winners Circle

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I recall back in late 2010 when an eager young research firm practiced what it preached and scoured talented resources on the Indian subcontinent to support our research reports.  One such resource was a bright young woman called Reetika Joshi, who worked with us to produce the industry’s first ever assessment on “Offshore Analytics Providers.” […]

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How to avoid being a terrible virtual worker

Here’s my guide to being an effective virtual worker in six easy steps

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Work smarter, not cheaper: Automation skills have rapidly arrived at the top of the talent agenda

Robotic Process Automation is about working smarter, not cheaper – and the skills needs are red hot in the outsourcing space right now

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How As-a-Service is your organization?

Ideals-As-a-Service-Survey

This emergence of “As-a-Service” represents the most disruptive series of impacts to the traditional IT and business services industry that we have seen. Whether you buy, provide or advise on business and IT services, your opinions and intentions are critical for our research, so please spend some time completing our study and you could win an Apple Watch.

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