HfS has published a Blueprint Primer Report that evaluates this emerging Digital Transformation services landscape
The services world has already started to change – and those who are only just realizing this may already be too late
Time to crack open a cold one, turn up the volume… and relax!
The analyst industry’s first ever attempt to flesh out the leading providers in Supply Chain Management BPO Services
Until our industry takes the painful steps to fix the current legacy it has created, many will likely fail in creating a new era of Digital services
Simply plastering more and more lipstick on the same old pig is eventually going to fail for many as Integrated Global Services becomes the future model of choice
One issue that is increasingly rearing its ugly head is the ridiculous – and often insane – demands industry analysts are placing on providers of technology and business services to pony up client references for their scatterplot charts.
Close to a third of enterprises are increasing the offshore component with their service providers, and a fifth with their own shared services
Accenture, Wipro, TCS and ISGN make the Winner’s Circle for Mortgage Services BPO in HfS’ latest Blueprint Report
This June we are assembling the ultimate pool of European and American services talent to duke it out on the hallowed lawns of Cambridge’s Gonville and Caius College
HfS releases the 2014 Cloud Infrastructure Services Blueprint Report: Accenture, Amazon, HP, IBM and Wipro lead the pack
Today’s services winners do not have to become tomorrow’s also-rans if they are smart enough to make discreet investments in the disruptive business models of the future