We’re evolving to an era where there is only “OneOffice” that matters: creating the digital customer experience and an intelligent, single office to enable it
HfS unveils the 2016 HfS Blueprint for Contact Center Operations, authored by Melissa O’Brien
Let’s start talking about how we can start Being As-a-Service today… not tomorrow, or some far off point in the future, where we just hope this all becomes somebody else’s problem.
The C-Suite is just living on a different planet from the teams below them trying to keep their businesses functioning
It’s not that today’s jobs are going away, it’s that large numbers of future jobs will simply not be created
HfS analyst Barbra McGann publishes the industry’s first assessment of Service Provider performance in the Pharma R&A and Commercial Services Industry
The HfS analyst team demands 10 big things the services industry needs to address in 2016
RPA is only the first step on a journey of self-learning, self-healing, dynamic process creation and really smart decision making support for your business