Category Archives: SaaS, PaaS, IaaS and BPaaS

OneSource Virtual: Born in the RPA Cloud

We’ve been so focused on how Robotic Process Automation is being implemented across legacy application environments, we missed how it is also being rolled out in “Born in the Cloud” business environments

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NASSCOM 2015: More MBA, less ABAP is the recipe for India’s Digital success

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NASSCOM’s Mumbai showpiece, India’s premier Leadership Forum, exuded an energy not seen since the recession. Now it’s time for India’s service stars to grasp their Digital opportunity like never before

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David Poole, Robo Conductor

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Phil Fersht talks Robotic Automation and the future of Services with David Poole, Co-Founder and CEO, Symphony Ventures

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Skill not Scale, Part II: Europe poses the biggest opportunity as As-a-Service models emerge

There clearly is a need for more flexible labor in many European countries, and the ability to source skills “As-a-Service” from providers is becoming increasingly appealing

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Cost is the New Black: The Overbearing Paradoxical C-Suite Imperative for 2015

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60% of enterprise C-Suites are actively seeking to reduce their reliance on labor in their operations – but most are discovering they need to work smarter before they can work cheaper.

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The Ten Tenets Driving the As-a-Service Economy

As-a-Service-Economy

As the As-a-Service Economy continues to emerge and evolve, it is the belief of HfS that the model will follow ten key tenets

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Here are our Autonabilized 2015 HfS predictions

Robo-analysts

17 Killer Predictions from the HfS analyst team. All of these will happen too…

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When Blood is Sikka than Water: Vishal’s Infy Honeymoon has some Legs

Vishal Sikka (pictured right) is CEO, Infosys Technologies

New Infosys CEO, Vishal Sikka, talks to HfS’ Phil Fersht

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Atos and Xerox exchange holiday gifts, but can they disrupt a market asleep at the wheel?

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This transaction focuses both service providers on their strengths and will help them be more effective in the emerging As-a-Service Economy

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TCS, Accenture and Tech Mahindra take the Top Spots for Telecom Operations Services

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HfS releases the first Blueprint into Telecom Operations Services, led by Principal Analyst Pareekh Jain

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Missed the 2015 HfS Research Agenda Web-Session? Then here’s the replay…

Hear from the HfS analyst practice leaderships this Thursday.  Click to Register now

Want to hear what HfS is covering in 2015 before our competitors rip us off?

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Accenture, Cognizant, Wipro and Infosys are the marketing and digital customer experience services front runners

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HfS unveils the first industry Blueprint that looks at Marketing Operations and Digital Customer Experience Management Services

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Why we need to stop boring ourselves to death and focus on what really matters: building TRUST

Bored

The biggest disruptive trend on the horizon is TRUST

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The Evolving Maturity of Robotic Process Automation

Charles Sutherland closes out this year's Nasscom BPM Summit in Bangalore

The HfS RPA Maturity Model assesses where an individual service provider sits with regards to the maturity of its RPA strategy

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Is your Service Provider genuinely investing in As-a-Service Capabilities?

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How can we be sure service providers are making the financial commitments needed to be effective in the emerging As-a-Service Economy?

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Why some service providers are grimly clinging onto the labor-arbitrage model

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A new breed of provider has to emerge, which can disrupt the legacy labor-based model

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If anyone can, Barbra McGann can…

Barbra Sheridan McGann joins HfS as Senior Vice President, Research

Barbra Sheridan McGann talks to HfS about her exciting new analyst role with the firm

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Why Cloud-centric services are critical to the survival of service providers in today’s As-a-Service Economy

HfS analyst Ned May is author of new report "The Cloud's Impact on IT Services Providers"

Cloud-centric delivery is the only true direction service providers can take, if they want to be around in another couple of years

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Murphy’s BPO Law

Carole Murphy is Capgemini's Head of BPO Business Transformation

Phil Fersht interviews Carole Murphy, Capgemini’s Head of BPO Business Transformation Services

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Deconstructing your manual BPO activities for the As-a-Service Economy

Charles Sutherland (pictured right) deconstructs BPO with Tom Ivory in a Dallas parking lot

Architecting a BPO solution is not all that different from being a writer of a comedy movie, whether that writer happens to be based in Hollywood, London, Paris or Mumbai.

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