The biggest disruptive trend on the horizon is TRUST
The HfS RPA Maturity Model assesses where an individual service provider sits with regards to the maturity of its RPA strategy
As the As-a-Service Economy continues to emerge and evolve, it is the belief of HfS that the model will follow ten key tenets
How can we be sure service providers are making the financial commitments needed to be effective in the emerging As-a-Service Economy?
Cloud-centric delivery is the only true direction service providers can take, if they want to be around in another couple of years
Architecting a BPO solution is not all that different from being a writer of a comedy movie, whether that writer happens to be based in Hollywood, London, Paris or Mumbai.
Charles Sutherland shares thoughts on NASSCOM’s ambition to grow Business Process exports from $20 Billion in 2014 to $50 Billion by 2020.
We grabbed a few minutes with Cognizant’s CEO, Frank D’Souza, to talk about why his company made this move
Mike Beals talks to HfS readers about his new HfS Blueprint Report, “Shared Services & Outsourcing Governance Solutions”
The Robots Are Here Right Now
The 2014 Talent Acquisition Services Blueprint: Defining and Sourcing the Talent you need in today’s Digitally-challenged marketplace