Category Archives: SaaS, PaaS, IaaS and BPaaS

The Digital Transformation Services Blueprint Primer is unveiled: Accenture, Cognizant, IBM, Infosys and TCS are the front runners

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HfS has published a Blueprint Primer Report that evaluates this emerging Digital Transformation services landscape

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Accenture makes significant As-a-Service play by bringing together Operations, Cloud and Infrastructure

Mike Salvino is Group Chief Executive, Accenture Operations, Infrastructure and Cloud Services

The services world has already started to change – and those who are only just realizing this may already be too late

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Apple goes all corporate on us

Ned May, SVP Enterprise Mobility and Digital Services Research, HfS (Click for Bio)

I wanted to draw your attention to HfS’ enterprise mobility analyst, Ned May, who focused on the simple fact that this alliance finally gets Apple into the enterprise through the front door

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Capgemini, Accenture, HAVI and Entercoms make up the first-ever Winner’s Circle for Supply Chain BPO

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The analyst industry’s first ever attempt to flesh out the leading providers in Supply Chain Management BPO Services

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The new table-stakes: Fixing the Analog Present for a Digital Future

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Until our industry takes the painful steps to fix the current legacy it has created, many will likely fail in creating a new era of Digital services

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Outsourcing and shared services investment intentions at record high as the Integrated Global Services model takes center stage

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Simply plastering more and more lipstick on the same old pig is eventually going to fail for many as Integrated Global Services becomes the future model of choice

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Parikh preaches, prophesizes and prognosticates… Part 2

Avasant CEO Kevin Parikh addresses some big industry issues with an ambitious consulting approach

The final part of Phil Fersht interviewing Avasant CEO Kevin Parikh

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Can Infovish disrupt the Indian services model and rediscover its mojo?

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The Infy old guard make a bold statement to the world by putting the popular tech innovator, Vishal Sikka, in charge of rediscovering that elusive Infosys mojo

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The digital failure of today’s operations talent: two-thirds of enterprises are falling short

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A Digital talent crunch is coming and this could get ugly for some

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Parikh preaches, prophesizes and prognosticates… Part 1

Kevin Parikh is Global CEO and Senior Partner at Avasant (click here for bio)

Phil Fersht interviews Avasant CEO, Kevin Parikh (Part 1)

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Why offshoring is hotter than ever

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Close to a third of enterprises are increasing the offshore component with their service providers, and a fifth with their own shared services

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Accenture, Wipro, TCS and ISGN make the Winner’s Circle for Mortgage Services BPO

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Accenture, Wipro, TCS and ISGN make the Winner’s Circle for Mortgage Services BPO in HfS’ latest Blueprint Report

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Defying disruption, or a ticking HR time-bomb? How TCS reduces its average cost per employee by 6.3% each year

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Not only does TCS enjoy the highest revenue growth in the IT services industry, it is also the most profitable – so what’s the secret sauce?

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Europe’s finest enterprise operators take on the USA at the Cambridge University Blueprint Sessions. Who’s sourcing smarter?

This June we are assembling the ultimate pool of European and American services talent to duke it out on the hallowed lawns of Cambridge’s Gonville and Caius College

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Ten make the Winner’s Circle for Cloud Infrastructure Services: Accenture, Amazon, HP, IBM and Wipro lead the pack

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HfS releases the 2014 Cloud Infrastructure Services Blueprint Report: Accenture, Amazon, HP, IBM and Wipro lead the pack

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A little bit of HR heaven as Kutik tackles the toughie from Southie

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Christa Degnan Manning talked with Bill Kutik about the Extended Enterprise, the Employee Experience, Workforce Enablement, and hybrid HCM systems

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BPO: Pronounced dead, but still very much alive

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BPO is just at the beginning of a much more dynamic phase of its existence and it at least three years’ away from being put to bed.

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This week on the HfS Podcast: Major Trends in IT Operations and Service Management Software

The ITOSMS market is in transition, so Mark Reed-Edwards got together with Dr. Thomas Mendel, Senior VP, at HfS Research to discuss it in the HfS Podcast.

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Five reasons automation may replace BPO, with Charles Sutherland

Hot on the heels of his seminal report, Framing A Constitution for Robotistan, HfS’ Charles Sutherland sat down with Mark Reed-Edwards to dig into the key issues around robotics and automation

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The Indian majors double their market share in just four years – what’s the secret and can they be stopped?

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It may be harder for some of the traditional providers to fight their way back into the services game than the Indian majors to continue their surge

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