Category Archives: SaaS, PaaS, IaaS and BPaaS

Corsello OnDemand… on talent management, modern marketing and a little bit more

"It's not all about social media, it's about everything that we do being be very integrated".  Jason Corsello is VP Corporate Development & Strategy at Cornerstone OnDemand

Jason Corsello didn’t just turn out to be a great analyst and one of the original HR bloggers, but he’s now honing his knowledge to be a real strategist in modern marketing plying his trade leading strategy and marketing for Cornerstone OnDemand, one of the hottest Cloud-based HR tech firms on the Nasdaq today, specializing in talent management.

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Hear Phil Fersht talk to Bill Kutik about analysts, HR and outsourcing…

Click to listen at noon Eastern time today

Hear Phil Fersht talk to Bill Kutik about analysts, HR and outsourcing…

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Marketing’s Holy Grail in the modern age: Getting actionable insights from an integrated marketing optimization platform

HolyGrail

The role of the CMO is probably the most thankless job in the modern organization: company’s executives expect great branding and messaging to be propelled through all the optimal channels to market to maximize awareness and, ultimately, increase sales.

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No Payne no Gain for a Chief Customer Officer… Part II

Bill Payne is IBM's CRM Services lead

In case you missed IBM’s CRM Chief Bill Payne’s return to blog-stardom during Part I, he discussed his vision for the creation of a “Chief Customer Officer” position within companies, who would report directly to the CEO. In Part II, Bill discusses shifting mindsets, the impact of analytics and evolution of outcome-centric engagements impacting the marketing function…

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Why the mid-market is the mother-in-law of outsourcing

I want the best SaaS platform, some great BPO and a bunch of data scientists...

When it comes to outsourcing, dealing with the middle-market has been somewhat akin to dealing with the mother-in-law: can be awkward to deal with, very hard to please, and always has complex demands on your patience and resources.

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If SAP is like “pouring concrete into a company”, isn’t it time to reinvent business processes?

Susan_Scrupski

I wanted to introduce a spectacular new personality into the HfS family, Susan Scrupski, a legendary figure in the worlds of disruptive technology and social business – and Fast Company’s “Most Influential Women in Technology” in 2010 – who’s embarked on a pivotal new project with us entitled “Business Process Reinvention”

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No Payne no Gain for a Chief Customer Officer… Part I

Bill Payne is Vice President, CRM and Industries at IBM Global Services

IBM’s Bill Payne talks to HfS about his refining vision for the future marketing function and, perhaps most importantly, how today’s businesses need to manage their most precious assets in the face of such fundamental change – their customers.

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Genpact joneses after JAWOOD to capitalize on healthcare insurance mayhem

Tony Filippone

Get ready for the healthcare market to heat up over the next three years as a result of state health insurance market places, the rapid expansion of accountable care organizations, and ICD-10 implementations.

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Outsourcing may be battered, bruised and vilified… so why is only a twentieth of enterprises planning to reduce it in 2013?

Outsourcing-new-dawn

Make no bones about it: 2012 was a pretty dire year for the industry known as “outsourcing”. However, brand new data from our State of Outsourcing 2013 Study conducted with the support of KPMG, and the largest-ever research survey focused on IT and business function outsourcing, clearly shows that the majority of enterprises are not only aggressively focused on increasing their outsourcing portfoilios, but many are now taking a more mature and realistic approach.

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Why have we become such crappy managers?

Just outsource them all...

The recent post entitled “Can we ever get back to the thinking workforce” focused on the poor work habits that have infiltrated many of today’s workers to create a dearth of analytical thinkers for our organizations.

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Alsbridge digs deep into the guts of the Cloud with Telwares acquisition

Ben Trowbridge is CEO, Alsbridge (click for bio)

A subtle, but decisive, shift took place in the sourcing advisory landscape today, with Alsbridge’s announcing the acquisition of leading telecoms/networking sourcing advisor, Telwares, to firmly place Alsbridge as the main contender to ISG at the helm of the independent boutique advisor market.

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Day Two at the HR Technology Conference in Chicago…

Naomi Bloom brings HR into the Cloud

And, for the first time ever, an analyst has managed to write a “second day” blog at an industry event. So, without further ado, here’s HfS’ Peter Ackerson with Day Two

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Day One at the HR Technology Conference in Chicago…Who are these people and what are they doing here?

Peter Ackerson- HfS

And now over to Chicago, where HfS roving analyst Peter Ackerson is trying to fathom what on earth is going on in the world of HR technology

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Why the social enterprise matters… Yarmis brings his thoughts back from Dreamforce

HfS' Research VP Jonathan Yarmis putting in the hard graft at the Dreamforce show

We can’t understate the importance of social media on the enterprise. Hey – we bet our whole business model on it! And that’s why we hired one of the best thinkers in the social sphere to help us understand how social will impact business processes and how enterprises will operate in this new social world we live in. So we coaxed Jonathan Yarmis from his Dreamforce-induced hangover, where he was living it up with 90,00o 0ther technology geeks, to tell HfS why this matters….

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It’s more about technology than ever for HR executives…

HR_Tech_Conference

Our trusted friends, over at the HR department, haven’t given up the ghost in helping their organizations close these capability gaps either… and they look beyond service providers alone as the solution: they want to invest in better technology. So where better to spend your time that at the HR technology in Chicago from October 8-10, 2012, where Bill Kutik and crew will put on their annual ode to the world of…. HR technology.

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IBM’s Kenexa acquisition can take the talent conversation outside of the HR department

IBM-Kenexa

HfS believes IBM is likely to be eyeing a further acquisition in the talent management software space as Kenexa brings very strong Recruitment Process Outsourcing competency and IP in employee engagement and compensation, but was still developing out its cloud platform.

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Doctor Disruptive joins HfS to lead Social Business research

Jonathan Yarmis is Research Vice President at HfS (Click for Bio)

Global business practices are starting to become disrupted in ways that is shocking many firms into retrenching, while others are realizing they have little choice but to embrace the change, otherwise get left behind. Jonathan Yarmis, aka “Doctor Disruptive” has crafted a trade where he combines an intimate knowledge of technology, media and global business dynamics to bring to you a unique research practice dedicated entirely to covering the impact that social media and disruptive technologies are having on global business dynamics and operations.

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HfS Research announces its inaugural research advisory board!

HfS launches its inaugural advisor board (click for bios)

HfS invited a great group of people to form its research advisory board to help shape the HfS research agenda: some have have real experience executing operations in buy-side enterprises; some are the most influential thought leaders in the business services and technology industry; some have founded research companies; some are leading academics; some are industry events CEOs.

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SAP ruptures the procurement universe by scooping up Ariba

Are we in the Cloud yet?

With its $4.3 billion cash offer, SAP answered every procurement technologist’s question, “Who is going to buy Ariba?” While this acquisition will rupture the procurement technology universe, HfS believes the real question that supply chain and finance professionals must ask is, “Now that SAP finally has a credible commerce network, can I eliminate and automate processes I’ve been busily outsourcing?”

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April truths about outsourcing: Finance leaders are looking to providers’ capabilities more than ever, but are they really prepared to change?

who came first?

Service providers are in pole position to provide the value clients need, however, there needs to be some give-and-take on both sides to move beyond mere “augmentation”

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