Category Archives: SaaS, PaaS, IaaS and BPaaS

Why we need to stop boring ourselves to death and focus on what really matters: building TRUST

Bored

The biggest disruptive trend on the horizon is TRUST

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The Evolving Maturity of Robotic Process Automation

Charles Sutherland closes out this year's Nasscom BPM Summit in Bangalore

The HfS RPA Maturity Model assesses where an individual service provider sits with regards to the maturity of its RPA strategy

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The Ten Tenets Driving the As-a-Service Economy

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As the As-a-Service Economy continues to emerge and evolve, it is the belief of HfS that the model will follow ten key tenets

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Is your Service Provider genuinely investing in As-a-Service Capabilities?

Mickey_As-a-Service

How can we be sure service providers are making the financial commitments needed to be effective in the emerging As-a-Service Economy?

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Why some service providers are grimly clinging onto the labor-arbitrage model

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A new breed of provider has to emerge, which can disrupt the legacy labor-based model

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If anyone can, Barbra McGann can…

Barbra Sheridan McGann joins HfS as Senior Vice President, Research

Barbra Sheridan McGann talks to HfS about her exciting new analyst role with the firm

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Why Cloud-centric services are critical to the survival of service providers in today’s As-a-Service Economy

HfS analyst Ned May is author of new report "The Cloud's Impact on IT Services Providers"

Cloud-centric delivery is the only true direction service providers can take, if they want to be around in another couple of years

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Murphy’s BPO Law

Carole Murphy is Capgemini's Head of BPO Business Transformation

Phil Fersht interviews Carole Murphy, Capgemini’s Head of BPO Business Transformation Services

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Deconstructing your manual BPO activities for the As-a-Service Economy

Charles Sutherland (pictured right) deconstructs BPO with Tom Ivory in a Dallas parking lot

Architecting a BPO solution is not all that different from being a writer of a comedy movie, whether that writer happens to be based in Hollywood, London, Paris or Mumbai.

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More hope less fear, please – Digital is not only changing the way we work, it’s improving it

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The world of work’s just so much more interesting and rewarding today that it was even five years’ ago

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Cooking up NASSCOM’s $50 billion Bangalore biryani

Charles Sutherland closes out this year's Nasscom BPM Summit in Bangalore

Charles Sutherland shares thoughts on NASSCOM’s ambition to grow Business Process exports from $20 Billion in 2014 to $50 Billion by 2020.

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Cognizant’s CEO Frank D’Souza talks to us about his recent $2.7bn shopping trip

Francisco D'Souza, Cognizant CEO (Click for bio)

We grabbed a few minutes with Cognizant’s CEO, Frank D’Souza, to talk about why his company made this move

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Cognizant makes the biggest bet ever by an Indian services provider. This is a big bloody deal…

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Cognizant has upped the ante; now it’s time for the ambitious providers to open their war-chests

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Welcome to the era of churn, where 50% of outsourcing contracts are at risk

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Clients are genuinely walking away from outsourcing relationships which provide mediocre value

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ISG, Enlighta and KPMG make the Winner’s Circle for Governance Solutions

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Mike Beals talks to HfS readers about his new HfS Blueprint Report, “Shared Services & Outsourcing Governance Solutions”

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How can we re-humanize the enterprise with two-thirds of staff becoming irrelevant, a similar number sick of their employers

Office_Talent

There needs to be a significant mindset change from both employers and their staff to re-humanize the enterprise

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Not worried about robots taking your job? This may change your mind…

The Robots Are Here Right Now

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Welcome to the age of Digital cruelty, where two-thirds of operational jobs are under threat

DigitalTransformation

Organizations have been trying to reduce their labor costs for decades, but something feels very different about the new Digital reality in which we operate.

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The 2014 Talent Acquisition Services Blueprint: Which providers are delivering in today’s Digitally-challenged marketplace?

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The 2014 Talent Acquisition Services Blueprint: Defining and Sourcing the Talent you need in today’s Digitally-challenged marketplace

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What’s the real impact of Digital Technologies on Outsourcing and Shared Services?

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The business world is fundamentally shifting, but do our organizations really need to reinvent their operating models to stay ahead of the curve?

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