These two firms need to be slammed together with an urgency and focus not yet seen in our industry
HfS welcomes digital and IoT guru Oliver Marks as Research Vice President, Digital and Internet of Things
Automation is just part of the story as enterprises look to bring the back office in line with the middle and front – albeit a very important one
Let’s start talking about how we can start Being As-a-Service today… not tomorrow, or some far off point in the future, where we just hope this all becomes somebody else’s problem.
Enter R-BPO, where stagnating BPO deal transformations will be wholly or partially financed by the anticipated future headcount reduction and productivity improvements driven by the RPA
The HfS analyst team demands 10 big things the services industry needs to address in 2016
And finally… the eagerly-awaited industry bellwether 2016 HfS Autonomics Premier League table is unveiled… Tom, firstly, what is autonomics and why is it different from RPA? Thanks Phil, before we dive into the details, let’s level set where we believe the industry is at. We have seen the market and the discussion on Intelligent Automation […]
If finance staff are not willing to adapt to the As-a-Service world, they will be irrelevent in tomorrow’s enterprise