Category Archives: Outsourcing Vendors

A big cat for a big job: meet Tiger (Part II)

October 20th, 2011

Part II of Phil Fersht’s interview with Tiger Tyagarajan discussed the Genpact-specific opportunities and challenges that Tiger will be tackling in his new role as President and CEO

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A big cat for a big job: meet Tiger (Part I)

October 19th, 2011

Having survived a tough recession for the BPO industry, successfully fending off larger competitors baying for its blood, Genpact has recently taken a new direction – appointing NV “Tiger” Tyagarajan to take the helm from the irrepressible Pramod Bhasin

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Eight top tips to prevent outsourcing providers committing harakiri in the sales process

October 13th, 2011

Let’s save you nice outsourcing providers the time, trouble and expense of getting advice on how not to sell yourself, and give you all the advice you need, right here, right now – and for absolutely nothing

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Curious about Kurien? TK talks to HfS about his plans for Wipro

October 10th, 2011

Wipro’s CEO T. K. Kurien talks to HfS about his plans for Wipro

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As Wipro drops out of the “offshore big three”, high-time to offload Infocrossing?

October 8th, 2011

Several leading service providers have been taking a long hard look at themselves in recent months as they come to terms with a new breed of competitor, increasing demands – and pricing requirements – from clients. There include the likes of CSC, HP and, more recently, leading Indian HQed provider Wipro. HfS analyst Robert McNeill takes a further look at Wipro’s current predicament and poses the question: Is it Time for Wipro to sell Infocrossing?

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Is the HP Band-Aid being re-applied?

September 22nd, 2011

We gave Léo Apotheker a strong benefit of the doubt when he recently ripped off HPs proverbial Band-Aid and made a series of tough announcements that could steer HP on a more coherent enterprise path. Sadly for Léo, his board is clearly in a position where they are unhappy with the progress made under him and want to bring in a very different personality in eBay’s Meg Whitman

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Too many providers and advisors are being myopic with their clients and failing to understand their business pressures

September 21st, 2011

Our latest study shows that many buyer executives are, in actuality, in violent disagreement with many provider and sourcing advisor executives that they their business leaders are too “short-term focused”

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Want to get smart about sourcing for Cloud?

September 14th, 2011

This report authored by HfS Research and Loeb&Loeb provides both Business-function and IT executives with a detailed assessment of Cloud adoption strategies, an analysis of business benefits, concerns, challenges and contractual issues that need to be addressed and discusses the key service providers provisioning Cloud Computing services in today’s market.

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Cheap and quick please! Wizening buyers are seeking help from easily-accessible sources

September 13th, 2011

When we ask them buyers they’re foraging for help and information with outsourcing strategy-making in the coming months, the results are simple: they are turning to whatever sourcing are most easily-accessible and inexpensively-available to them

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Genpact drives a Nissan into HRO

September 11th, 2011

Genpact has been working with Nissan for more than six years, providing finance and accounting, procurement, customer service, supply chain and analytics services. So adding HR services seems a natural extension of these services – even though Genpact has limited client experience of multi-process HRO.

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Get sourcing in Sydney this September

August 28th, 2011

HfS Research’s Phil Hassey will be welcoming Dawn Evans, President and CEO of our partner SIG, to Sydney in early September for a terrific event—SIG’s Sydney Regional Roundtable on September 7 and 8

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Will a Double-Dip Recession reverse the trend of buyers “delaying outsourcing” during a slump? Here are 10 factors to consider…

August 22nd, 2011

Organizations have always been wary of outsourcing during recessions. While today it delivers cost-reduction to clients in spades (proven emphatically during our recent state-of-outsourcing study), many organizations have proven, in the past, to push it down the priority-list of radical cost-reduction measures, when they fear for their very existence. However, with the threat of a “Double-Dip” recession very much a grim reality, HfS believes this cycle is likely to be broken.

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HP: did it just rip off its Band-Aid?

August 18th, 2011

Today marks a jolting and sobering inflection point to a global mega-business that was in serious danger of developing multiple-personality disorder. However, in one full swoop, Léo’s sent his firm on a path where we can actually understand what HP’s game-plan is all about

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Not the Usual Suspects: HfS names its 2011 Offshore Challengers

August 4th, 2011

HfS Research announces its 2011 Offshore Challengers: EXL Service, UST Global, MindTree, Hinduja Global Solutions, Hexaware, Intelenet Global Services, and L&T Infotech

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Meet The Don of BPO (Part 2)

August 1st, 2011

Welcome to Part 2 of the Don Schulman interview, where he talks to us about whether shared services are really dying, the changing role of advisors, and where he sees the BPO industry moving in the future, and what he means by “verticalizing the horizontal”.

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HfS Live and Unfiltered, Part I – The new buyer-provider outsourcing debate series is right here!

July 26th, 2011

Fed up with all the puff and fluff? Comatosed by the motherhood and apple pie? Ready to get the real deal? Well, your pain will be over on August 4th, as we bring you the ultimate unfiltered schmaltz-free one-hour debate on the future of the outsourcing industry.

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Meet The Don of BPO (Part 1)

July 24th, 2011

As IBM’s Donniel Schulman’s reputation and influence in the BPO industry has grown in recent years, we’ve finally persuaded the chirpy New Yorker to share some of his story since IBM entered the BPO industry via its 2002 acquisition of PwC Consulting

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Get your free Finance & Accounting BPO landscape report here. Yay!

July 6th, 2011

In response to the multiple requests for some trumpet-blowing, you can download our blockbuster report absolutely FREE, right here. No forms to fill, no signing your life away to a torrent of daily spam – just plain, free, no-holds-barred research!

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Meet the sultan of strategic sourcing

July 5th, 2011

While we were having some in-depth discussions with Microsoft’s CPO, Tim McBride, it became apparent how important niche specialist BPOs, such as Alpar’s firm Denali, are to the global sourcing mix for many organizations. So we thought we’d take a few minutes to have a discussion with Alpar about the future of the procurement function and the role of the CPO.

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