Category Archives: Outsourcing Vendors

The dreamSource files… Gartner only focuses on “step 1″ for outsourcing. We’re all way beyond that

May 2nd, 2013
How could you fail to trust these gentlemen?

And over at dreamSource, where 82% of the buyers have never completed a training class for outsourcing or shared services governance

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Marketing’s Holy Grail in the modern age: Getting actionable insights from an integrated marketing optimization platform

March 29th, 2013
HolyGrail

The role of the CMO is probably the most thankless job in the modern organization: company’s executives expect great branding and messaging to be propelled through all the optimal channels to market to maximize awareness and, ultimately, increase sales.

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Step aside Magic Quadrant, hello Blueprint

March 24th, 2013
Click to access the first HfS Blueprint Report (premium HfS subscribers only)

After three years of hard labor, we, at HfS, are proud to launch our first “HfS Blueprint” that we believe is the a revolutionary crowdsourced methodology for evaluating business and IT service providers.

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No Payne no Gain for a Chief Customer Officer… Part I

February 25th, 2013
Bill Payne is Vice President, CRM and Industries at IBM Global Services

IBM’s Bill Payne talks to HfS about his refining vision for the future marketing function and, perhaps most importantly, how today’s businesses need to manage their most precious assets in the face of such fundamental change – their customers.

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Genpact joneses after JAWOOD to capitalize on healthcare insurance mayhem

February 9th, 2013
Tony Filippone

Get ready for the healthcare market to heat up over the next three years as a result of state health insurance market places, the rapid expansion of accountable care organizations, and ICD-10 implementations.

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Banking in 2013: Control freaks who just can’t let go face their toughest challenges yet

February 7th, 2013
HFS' Michael Koontz, author of Business Services Outsourcing in Banking and Financial Services: 2013 Market Report (click to view)

Financial services are poised to have a huge year; there will be mergers, systems upgrades, global expansion and new product launches all designed to regain their positions as industry leaders.

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Tiger Tales Part IV… The sourcing industry’s virtuous cycle

December 18th, 2012
Tiger_Genpact_Part_IV

And just when you’d forgotten we hadn’t published the final installment of our interview with Genpact’s CEO NV “Tiger” Tyagarajan…

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A new Indian marketing model – pounding anyone with a pulse with PowerPoint

December 6th, 2012
"Did someone say innovation?"

Just when you thought it may be safe to give up a couple of days of your life to get to know a service provider better, one of the Indian majors has added a whole new dimension to the sales cheese game.

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So… who’s got the bottle to buy HP’s BPO services business?

November 23rd, 2012
HP-Gift-Ribbon

In today’s commodotizing market for IT and business services, HP’s services business can only really look to defend what it still has against the encroaching competitive bite of the likes of Accenture, Cognizant, Genpact, IBM, TCS etc. However, there is one option that could revitalize its legacy: merge with one of the market leaders.

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Tiger Tales Part III… Working with the 57%

November 18th, 2012
NV “Tiger” Tyagarajan is President and CEO, Genpact (click for bio)

In Part III, we ask Genpact CEO Tiger Tyagarajan his views of the “57%”, the percentage of enterprise customers who feel their provider does not understand their business

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Tiger Tales… Part I

October 28th, 2012
NV "Tiger" Tyagarajan is President and CEO, Genpact (click for bio)

Noone has been closer to the buyers over the years to observe the changing conversations, the growing awareness of their needs and apply these to the ever-competitive provider marketplace. Yes, it’s time to touchbase with NV “Tiger” Tyagarajan, now 18 months into his tenure as CEO of Genpact.

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Who’s rising above the W-I-T-C-H hunt?

October 16th, 2012
Witch-Hunt

Have you been observing the fascinating scramble going on over in India for supremacy in the IT services space? By the time this year is out, it’s highly likely that Cognizant will have leapfrogged both Infosys and Wipro to take the number two spot behind TCS. Let’s take a look at the key market-makers to understand who is breaking out of the pack…

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Day Two at the HR Technology Conference in Chicago…

October 10th, 2012
Naomi Bloom brings HR into the Cloud

And, for the first time ever, an analyst has managed to write a “second day” blog at an industry event. So, without further ado, here’s HfS’ Peter Ackerson with Day Two

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Shock, horror! Some vendors have bought the right to ”edit” analysts’ research…

October 7th, 2012
Mark_Smith_Ventana

Ventana Research CEO, Mark Smith, convincingly blogs that some major vendors actually have contracts with some analyst firms that give them rights to review, edit and approve research written about them.

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And Kops is back with… outsourcing clients’ merit badges

September 19th, 2012
MIA

Outsourcing clients of the world: examine your experience to see if you’ve earned Deborah’s top 10 client merit badges

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It’s more about technology than ever for HR executives…

September 16th, 2012
HR_Tech_Conference

Our trusted friends, over at the HR department, haven’t given up the ghost in helping their organizations close these capability gaps either… and they look beyond service providers alone as the solution: they want to invest in better technology. So where better to spend your time that at the HR technology in Chicago from October 8-10, 2012, where Bill Kutik and crew will put on their annual ode to the world of…. HR technology.

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Matthew Eatough approximates his US strategy

September 13th, 2012
The Windy City braces for a new storm coming from across the Atlantic...

Eighteen years ago, one man had a vision to take on, improve and ultimately manage the procurement function for British companies. And what better to call his firm, than the “buyingTeam”?  I mean, what else are you supposed to do when you’re in the procurement services business?  However, when the affable Matthew Eatough decided to expand [...]

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Well stone the lodes… Infosys cranks up its SAP-ness with the acquisition of Lodestone

September 10th, 2012
Cindy Carpenter is Research Vice President, HfS Research (click for bio)

Infosys’s acquisition of management consultancy and SAP integrator Lodestone Holdings lines up perfectly with their long-term strategy of moving to higher value services, but this acquisition is a risky way to grow these capabilities.

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It’s official: the outsourcing industry has voted out its name

September 5th, 2012
O-word-dropped

HfS Research has reached out to its unique community of services and operations professionals, and can finally reveal the answers we have long been searching for – that it’s time to re-brand the industry formerly known as outsourcing, with 61% of the industry stakeholders voting to drop the term

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The biggest, baddest and boldest bevvy of buyers is back to bend the boundaries of the blueprint in Boston…but hurry as we’re almost out of room!

September 2nd, 2012
HfS50-Boston-final-hfs-blog2

We are very close to capacity for our upcoming Blueprint Sessions 2.0 taking place October 23-25, 2012 in Boston event so Register Now to secure your spot!

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