Thanks to all of you who made the effort be part of a great December networking escapade in the Big Apple
And finally one of the most complex Blueprints is finally final, where we researched across the services lines to ascertain which outsourcing service providers are delivering the goods for enterprise analytics services
We wanted to spend some time thinking about the implications of the Accenture/Procurian merger for the other service providers in the Procurement Outsourcing marketplace
However which was we look at this, this is going to be one helluva crowd – with a bevvy of buyside sourcing and shared services leaders from 60 major organizations, in addition to this motley crew
Concentrix’s investors, SYNEXX, were clearly so impressed with IBM’s performance to reach the Winners Circle for customer experience management, they wanted a piece of the action for themselves
We got a few minutes with Shibu, CEO of Infosys, to find out what’s going on under the Infosys hood these days
Cognizant’s Malcolm Frank talks to HfS Research’s Phil Fersht about the Cognizant growth story and how the firm is trying to stay ahead of the game
The three service providers that we found best placed currently to service the healthcare payers are Accenture, Xerox, and Cognizant
Congratulations to Accenture, IBM, Infosys, Capgemini, Wipro and HP – and SAP themselves – for reaching the hallowed ground of HfS’ first Blueprint for SAP-related services
The Indian services business is hurtling toward commodotization, and there needs to be a much more radical play from their ambitious leaders to alter the game.
One example of an Indian-centric provider which is setting the standard for many others to follow is up-and-coming BPO provider EXL, which has not only invested heavily in local delivery resources, but has also put significant resources into developing its corporate, sales and marketing leadership in the United States.
It would be easy to forgive anyone for assuming that the Indian services majors Wipro, Infosys, TCS, Cognizant and HCL (aka the “WITCH” providers) are dominating the global battle for services supremacy, given the hype that surrounds India’s dynamic IT outsourcing economy. However, In spite of their impressive growth over the past ten years, none of the WITCH providers have yet to make the HfS Top 10 of global IT services firms, despite dominating the application development and management busines