Category Archives: Outsourcing Research

HfS secures the services of Jim Slaby

October 4th, 2011

We’re delighted to unveil a very special talent to the sourcing industry – a respected veteran of the infrastructure security world and now seeking to ply his knowledge and experience to supporting global sourcing environments: Jim Slaby.

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Aird aired. Part II

October 2nd, 2011

Part II of our Charlie Aird interview, where we talk about the future of the sourcing industry, the Global Business Services framework he’s spearheading, and a little insight into how he views the changing environment for Big 4 consultants and boutique advisors.

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Reetika Joshi cranks up our BPO coverage

September 28th, 2011

We’re delighted to announce that Reetika Joshi has joined our full-time team to crank up our already cranky BPO and analytics coverage

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Too many providers and advisors are being myopic with their clients and failing to understand their business pressures

September 21st, 2011

Our latest study shows that many buyer executives are, in actuality, in violent disagreement with many provider and sourcing advisor executives that they their business leaders are too “short-term focused”

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Want to get smart about sourcing for Cloud?

September 14th, 2011

This report authored by HfS Research and Loeb&Loeb provides both Business-function and IT executives with a detailed assessment of Cloud adoption strategies, an analysis of business benefits, concerns, challenges and contractual issues that need to be addressed and discusses the key service providers provisioning Cloud Computing services in today’s market.

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Cheap and quick please! Wizening buyers are seeking help from easily-accessible sources

September 13th, 2011

When we ask them buyers they’re foraging for help and information with outsourcing strategy-making in the coming months, the results are simple: they are turning to whatever sourcing are most easily-accessible and inexpensively-available to them

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How will a Double-Dip Recession impact outsourcing? Your opinion really matters…

September 5th, 2011

Heaven-forbid we’re on the cusp of a tough economic period – so how will this impact outsourcing and shared services dynamics after all we’ve been through this past few years? Whether you buy, advise or sell outsourcing services, we need to hear from you – and we’ll package up a report of the findings for your time. As always, we appreciate your support for helping our research teams keep close track of the industry.

The undisputed facts about outsourcing, Part 8: Industries experiencing secular change have more aggressive outsourcing plans

August 29th, 2011

Those organizations being impacted by radical, fundamental shifts to their very industry economics, are more prepared than ever to admit they need to look outside of their current organization boundaries to keep their business operations cost-competitive. Simply-put, secular change crystallizes options for businesses and the outsourcing planning process often becomes more clear-cut as a result.

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Will a Double-Dip Recession reverse the trend of buyers “delaying outsourcing” during a slump? Here are 10 factors to consider…

August 22nd, 2011

Organizations have always been wary of outsourcing during recessions. While today it delivers cost-reduction to clients in spades (proven emphatically during our recent state-of-outsourcing study), many organizations have proven, in the past, to push it down the priority-list of radical cost-reduction measures, when they fear for their very existence. However, with the threat of a “Double-Dip” recession very much a grim reality, HfS believes this cycle is likely to be broken.

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A little summery “thank you” to all of you

August 15th, 2011

Tune in, crank up the volume, or pop in your headphones in if you’re in the office. A few summer memories from the HfS team, as we go sit on a beach for a couple of weeks… we really do appreciate all your support. You’ve been part of one heck of a journey (so far)…

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Is the outsourcing industry really still that clueless about cultural issues? Or high time to change that record…

August 12th, 2011

In Brandi Moore’s “painful” interpretation of the joint research we did with Softek about Latin America as a sourcing destination, she manages to disparage an entire industry, ignore the facts, offer tired examples as brilliant self-aggrandizement, and demonstrate a poor understanding of her supposed field of expertise (culture). We often take a tongue-in-cheek approach to our coverage here, but we take the accuracy of our research and reporting very seriously.

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The healthcare payor BPO situation in 2011: Will Reform shatter a complacent industry?

August 6th, 2011

Despite the value health care payors provide their customers, payors’ processes are complex, manually intensive, and prone to error. One consumer’s visit to the hospital generates substantial legal paperwork, complex approval processes, coordination of benefits with other insurers, and a blizzard of bills, notices, and follow-up calls that require months to resolve. This post elaborates on the new HfS Research report on the current state of healthcare payor Business Process Outsourcing.

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Not the Usual Suspects: HfS names its 2011 Offshore Challengers

August 4th, 2011

HfS Research announces its 2011 Offshore Challengers: EXL Service, UST Global, MindTree, Hinduja Global Solutions, Hexaware, Intelenet Global Services, and L&T Infotech

HfS welcomes Jyoti Banerjee to educate the services industry on why today’s top businesses are also the top sustainability performers

July 31st, 2011

We’re seeing hard evidence that today’s most successful business are also the better sustainability performers. So what can we do to encourage business leaders to be sustainably-smart as they redefine their global operations strategies?

The biggest political threat (yet) to the outsourcing industry

July 9th, 2011

The Swiss, in their typically punctilious fashion, now have an “Anti-PowerPoint Party” with the self-stated goal of having the number of boring PowerPoint presentations on the planet to decrease and the average presentation to become more exciting and more interesting.

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Arise, Sir Robert of Cloud Business Services!

July 6th, 2011

We’re delighted to announce that we, at HfS Research, have today officially launched our Cloud Business Services Research Practice. And not only that, but we’ve hired the perfect man to lead this unique coverage: the one and only Sir Robert McNeill of Dumfries and Galloway.

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Get your free Finance & Accounting BPO landscape report here. Yay!

July 6th, 2011

In response to the multiple requests for some trumpet-blowing, you can download our blockbuster report absolutely FREE, right here. No forms to fill, no signing your life away to a torrent of daily spam – just plain, free, no-holds-barred research!

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So… on which side of the fence sits Gideon Gartner?

July 5th, 2011

So the Grandaddy of great big research, and (arguably) the founding father of today’s IT industry analyst business, Gideon Gartner, picked up on our recent post “Will the industry analyst business be dead in five years?”

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