Even back in ’79 the world was already beginning to zone in on the power of automation
Our new “Technology in BPO” study reveals that this industry is on the brink of a significant, radical overhaul to its very core value proposition
HfS announces the first Blueprint Report in HR Outsourcing, with NGA, Aon Hewitt and ADP making the Winner’s Circle
We asked HfS’ Charles Sutherland to share his views on what is really happening with process automation and why is shouldn’t be confused with technology automation theories of yesteryear
For the large insurers, many could go out of business if it wasn’t for the savings and efficiencies generated by maturing BPO delivery model – let’s take a look at the industry’s first meaningful analysis of the innovation and execution capabilities of all the leading service providers
This governance group has the challenge of managing an increasingly complex environment, with aspirations much loftier than in the past to achieve the right maturity levels to run GBS effectively.
While several folks make valid arguments why GBS may be a pipe-dream for their own organization (or some of their clients’ organizations), we believe they are missing the big picture
In 2014, ambitious operations leaders must begin achieve a certain degree of maturity across their operations before they can really address achieving their desired outcomes
Recessions are good times for business leaders who love to focus on containing costs, however, times of recovery are markedly different
And finally one of the most complex Blueprints is finally final, where we researched across the services lines to ascertain which outsourcing service providers are delivering the goods for enterprise analytics services
Last year, we noticed there was a new nation-state “Robotistan” making its presence felt at this august world body and we, at HfS, wondered how significant a player it could become in matters of the BPO and shared services nation states.
Still confused with GBS, but too afraid to ask what it’s all about? Then never fear as Deb Kops and the HfS team have the answers… in Chicago
Charles Sutherland will be playing a key role in helping us lead many of our strategic BPO assignments across traditional horizontals, such as F&A and Procurement, in addition to driving new coverage in growth areas such as Supply Chain Management and Robotization.