Category Archives: Outsourcing Research

HfS Research’s Blueprint reveals Accenture, Xerox and Cognizant are best positioned to support October’s healthcare chaos

June 14th, 2013
Adam Luciano, Principal Analyst, HfS Research (Click for bio)

The three service providers that we found best placed currently to service the healthcare payers are Accenture, Xerox, and Cognizant

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Why the Indian WITCH providers have yet to break the IT Services Top Ten

June 8th, 2013
Jamie Snowdon is EVP Research, HfS

It would be easy to forgive anyone for assuming that the Indian services majors Wipro, Infosys, TCS, Cognizant and HCL (aka the “WITCH” providers) are dominating the global battle for services supremacy, given the hype that surrounds India’s dynamic IT outsourcing economy. However, In spite of their impressive growth over the past ten years, none of the WITCH providers have yet to make the HfS Top 10 of global IT services firms, despite dominating the application development and management busines

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So if the rockstars have gone, what’s left in the analyst industry?

April 28th, 2013
Mick_Jagger

Most of the big analyst personalities have seemingly fled the analyst industry… many for the riches on offer from their vendor clients, clearly seeing more ROI from employing them, as opposed to purchasing their firm’s services. However, this hasn’t prevented the remaining legacy purveyors of analyst services from making a living.

8 Comments

Is the day of the rock star analyst officially over?

April 21st, 2013
Rock-Star

There’s been a lot of backchannel lately regarding high profile analyst departures to vendor organizations, with Thomas Otter, Gartner’s hugely popular VP for Human Capital Management, hopping to SAP’s recent acquisition, SuccessFactors.

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Marketing’s Holy Grail in the modern age: Getting actionable insights from an integrated marketing optimization platform

March 29th, 2013
HolyGrail

The role of the CMO is probably the most thankless job in the modern organization: company’s executives expect great branding and messaging to be propelled through all the optimal channels to market to maximize awareness and, ultimately, increase sales.

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Step aside Magic Quadrant, hello Blueprint

March 24th, 2013
Click to access the first HfS Blueprint Report (premium HfS subscribers only)

After three years of hard labor, we, at HfS, are proud to launch our first “HfS Blueprint” that we believe is the a revolutionary crowdsourced methodology for evaluating business and IT service providers.

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Cheap and cheerful: Is this really as good as it gets for IT Outsourcing?

March 17th, 2013
Click to Enlarge

ITO maybe a commodity business, but a new wave of collaborative BPO services is beginning to show the way

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Why the mid-market is the mother-in-law of outsourcing

March 9th, 2013
I want the best SaaS platform, some great BPO and a bunch of data scientists...

When it comes to outsourcing, dealing with the middle-market has been somewhat akin to dealing with the mother-in-law: can be awkward to deal with, very hard to please, and always has complex demands on your patience and resources.

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If SAP is like “pouring concrete into a company”, isn’t it time to reinvent business processes?

March 7th, 2013
Susan_Scrupski

I wanted to introduce a spectacular new personality into the HfS family, Susan Scrupski, a legendary figure in the worlds of disruptive technology and social business – and Fast Company’s “Most Influential Women in Technology” in 2010 – who’s embarked on a pivotal new project with us entitled “Business Process Reinvention”

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HfS Market Index shows Outsourcing of IT and Business Processes to Grow by 4% in 2013

February 22nd, 2013
Jamie Snowdon is Director, Market Forecasting and Data Products at HfS Research

Yes, you heard it here first, folks: outsourcing expenditure is mushrooming at the warp-speed clip of 4% this year to surpass $950 Billion, and expected to average a 5% clip each year through 2017

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HfS rated in the top right-hand-corner of analyst firms for influencing buyers and journalists

February 19th, 2013
AnalystEquity_Influence_Ratings

HFS Research was an outstanding performer in the Analyst Value Survey. Buyers of analysts’ services rate HFS Research as one of the most valuable providers, and one of a handful of firms whose influence grew most impressively in 2012

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Banking in 2013: Control freaks who just can’t let go face their toughest challenges yet

February 7th, 2013
HFS' Michael Koontz, author of Business Services Outsourcing in Banking and Financial Services: 2013 Market Report (click to view)

Financial services are poised to have a huge year; there will be mergers, systems upgrades, global expansion and new product launches all designed to regain their positions as industry leaders.

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Replay of the HfS/KPMG Banking & Financial Services webinar

February 6th, 2013
Lost-Boys-A

Missed last week’s Banking & Financial Services webinar? Well fret no more, as we have the replay now available for your viewing and a full slide deck for our premium research subscribers. Enjoy!

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Outsourcing may be battered, bruised and vilified… so why is only a twentieth of enterprises planning to reduce it in 2013?

January 27th, 2013
Outsourcing-new-dawn

Make no bones about it: 2012 was a pretty dire year for the industry known as “outsourcing”. However, brand new data from our State of Outsourcing 2013 Study conducted with the support of KPMG, and the largest-ever research survey focused on IT and business function outsourcing, clearly shows that the majority of enterprises are not only aggressively focused on increasing their outsourcing portfoilios, but many are now taking a more mature and realistic approach.

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Seven savant-like dudes and their sourcing scuttlebutt… replayed

January 23rd, 2013
FBI image click here for the replay

Your week not quite the same without seven dudes rabbiting on about best practices and being over-polite with each other? Well, your addiction can be cured by listening to the replay

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HfS… Six more years?

January 13th, 2013
HfS-6-yrs-poster

Wouldya believe “Horses for Sources” is going to be six years old? Here’s six years of soundbites, silliness sensationalism and scrutiny.

9 Comments

Which planet are equity analysts from?

January 5th, 2013
I'm telling you... shipping back office work to India is going to be huge

Mars, Venus or Saturn…which planet are equity analysts from?

15 Comments

Why have we become such crappy managers?

December 14th, 2012
Just outsource them all...

The recent post entitled “Can we ever get back to the thinking workforce” focused on the poor work habits that have infiltrated many of today’s workers to create a dearth of analytical thinkers for our organizations.

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Can we ever get back to the “thinking” workforce?

December 2nd, 2012
Think

Many of today’s businesses are over-bloated with operational staff whose modus operandi is about maintaining the status quo, as opposed to exploring new ways to advance the business.

29 Comments

Tiger Tales Part III… Working with the 57%

November 18th, 2012
NV “Tiger” Tyagarajan is President and CEO, Genpact (click for bio)

In Part III, we ask Genpact CEO Tiger Tyagarajan his views of the “57%”, the percentage of enterprise customers who feel their provider does not understand their business

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