Category Archives: Outsourcing Events

Smackdown: Where is BPO going?

January 5th, 2012

Like a typical extended family at Thanksgiving, the buy family and the sell families cussed and discussed about the trends and challenges buffeting BPO. They passed the peas and offered some pretty unbridled opinion and insight. Click to download the highlights

One of the highlights of 2011 was that great web-debate on the Future of BPO where 1,100 people across the globe dialed in to hear from our buy and sell families. Here were the highlights…

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If you were too hungover to join our predictions webcast, here’s the replay and the deck

December 18th, 2011

In case you missed our joint webcast with Ed Caso of Wells Fargo Securities on Friday, fear no more, as here’s the replay

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Join us next Friday for some perfect hangover fodder

December 10th, 2011

We’ve teamed with our esteemed industry colleague Ed Caso, Managing Director and Senior Analyst for the IT/BPO Services Equity Research Team at Wells Fargo Securities, to review the world of outsourcing in 2011… and take a peek at what’s in store for 2012

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As InfosysBPO reaches the $500m mark, is it ready for the big-time?

November 20th, 2011

InfosysBPO is now a major BPO contender in the global marketplace, having quietly gone about building its BPO business streams since its inception via the buyout of FAO provider Progeon, exactly five years’ ago and expects to reach the landmark of $500m in revenues this year. HfS has always been encouraged by the firm’s approach to developing both horizontal and vertical BPO services, and its focus on leveraging its IT heritage to augment its value proposition. Infy is by no means the biggest player in the BPO business nor does it want to be, but it has been able to establish itself as a smart and very respected player in the BPO business.

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Cheap and quick please! Wizening buyers are seeking help from easily-accessible sources

September 13th, 2011

When we ask them buyers they’re foraging for help and information with outsourcing strategy-making in the coming months, the results are simple: they are turning to whatever sourcing are most easily-accessible and inexpensively-available to them

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Get sourcing in Sydney this September

August 28th, 2011

HfS Research’s Phil Hassey will be welcoming Dawn Evans, President and CEO of our partner SIG, to Sydney in early September for a terrific event—SIG’s Sydney Regional Roundtable on September 7 and 8

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Be warned – there’s a complete end-end HRO schmooze-fest coming… to Atlanta!

August 8th, 2011

The HR Outsourcing Association burns white-hot as it integrates the HRO buyers’ group and the RPO Alliance into one star-studded, fully integrated cornucopia of HRO

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NorthgateArinso: Is it ready to give the HRO market a boost?

April 27th, 2011

Despite a challenging economy, NorthgateArinso grew revenues 8.5% in its 2009/2010 fiscal year and increased win rates in its HRO business. The company has made significant investments in its core technology platforms, established an extensive global delivery infrastructure, created a massive library of process standards, is in the midst of a company-wide rollout of Six Sigma, and has been developing the culture and skills it thinks are required for execution excellence and improved customer satisfaction.

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Join us in London for SIG’s Regional Roundtable

April 10th, 2011

This event represents SIG’s first major foray into the UK, and it promises to set new sourcing standards, featuring integral discussions on global business operations strategy, sourcing, shared services and BPO

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The SIG summit report… straight from the horses mouth

March 22nd, 2011

We were excited to attend the SIG Summit last week–our first event since we signed our partnership. Esteban Herrera, HfS COO, collected his thoughts on how the SIG Summit compared with typical industry shows

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HfS Podcast: Dawn Evans and Phil Fersht discuss the new HfS/SIG partnership

March 10th, 2011

HfS Research VP of Marketing Mark Reed-Edwards got together with HfS Founder and CEO Phil Fersht and Dawn Evans, President and CEO of Sourcing Interests Group, to discuss the new groundbreaking industry research and networking partnership announced on March 8.

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Welcome to Networking 2.0 – HfS and SIG are moving the needle for the sourcing industry

March 8th, 2011

The biggest issue in today’s sourcing industry is the need for a truly independent and high-value environment for sourcing and outsourcing practitioners to collaborate and share knowledge. HfS is delighted to announce an exclusive industry partnership with the premier membership organization that has served sourcing and outsourcing professionals from Global 1000 companies throughout a 20-year history: the Sourcing Interests Group.

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Let’s cut through the fluff and discover what’s really going in the sourcing industry

January 25th, 2011

The “Amazing Horse Race” is the ultimate public bloodbath of the sourcing industry, as the “Buy team” defends the title it gloriously won last year in Edinburgh. However this time it’s not going to be quite as easy…

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Join us for a webinar with CFO Magazine: Which Cloud is right for you?

January 21st, 2011

On Thursday, January 27, we’ll join CFO Editor-In-Chief Scott Liebs and Susan Cramm, the founder and president of Valuedance. We’ll give you a glimpse at some of our data from our Cloud Business Services study, in additional to helping you get the lowdown on your Cloud options

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Announcing the “HfS 25″… where the industry’s premier sourcing leaders are gathering

December 8th, 2010

Today, we’re delighted to announce the official unveiling of the “HfS 25″ – a collecti0n of 25 sourcing leaders that will work behind closed doors with us to help define our industry, the like of which hasn’t been done before. HfS Research is pulling together experiences from the leading minds who live and breathe sourcing everyday. And what surprised us, when we reached out to sourcing leaders in the HfS network, was the sheer enthusiasm with which they wanted to be part of this group – they want to get out and network, share ideas, meet peers in other organization, and add their tuppence to the future direction our industry is taking.

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“Cloud is bullsh*t” – HCL’s CEO, Vineet Nayar, explains why he said just that

December 4th, 2010

Vineet Nayar, CEO at HCL Technologies, has firmly cemented himself as one of today’s outspoken visionaries in the world of IT services. Never afraid to offer an opinion that may rub a few folks the wrong way, the self-styled CEO booked his ticket to notoriety at HCL’s analyst conference in Boston this past week, where he’d decribed Cloud, well, as bullsh*t…

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Everything you ever needed to know about today’s Finance and Accounting Outsourcing industry… but were afraid to ask

November 26th, 2010

Phil Fersht will reveal new HfS Research industry findings from its 2010 FAO deal review and present the views and intentions of several hundred HfS research subscribers. Stan Lepeak, Claudio Altini and Rick Bertheaud will give you the low-down from their client discussions, in addition to revealing some snippets from their brand new FAO service provider performance study.

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