Category Archives: Outsourcing and Politics

Genpact looks for added bite with Tiger

May 16th, 2011

After 14 years, the effervescent Pramod Bhasin, now in his 60th year, is handing the reins to “Tiger” Tyagarajan, the company’s current COO, and long-serving member of the leadership team

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Outsourcing: a symptom of a failing education system?

April 27th, 2011

Most people still claim they really outsource to save money – of course that’s an immediate benefit, but you wouldn’t even be considering it, if you had operations in place that were really good.

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The truth about Latin American outsourcing…

April 6th, 2011

Today’s piece in CIO – “IT Outsourcing in Latin America: 9 Things Your Vendor Won’t Tell You” – sparked some further thinking from HfS analyst Esteban Herrera: The truth about Latin American Outsourcing

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HfS Podcast: Why Latin America? …And why now?

April 5th, 2011

HfS VP of Marketing Mark Reed-Edwards got together with Esteban Herrera, HfS COO, and Euan Davis, Managing Director of HfS’ European Research Practice get together to discuss the LatAm region and its development in the global sourcing industry.

New HfS Report: “How Latin America Powers Global IT Delivery”

March 15th, 2011

Latin American strategies underpin global delivery with increasingly mature services: Firms investigating service delivery from the region like the cultural familiarity bred by the influence of the US and Europe. Find out “How Latin America Powers Global IT Delivery” by downloadng our new report.

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And here are… HfS’ 2011 Outsourcing Predictions… on demand

December 9th, 2010

nd here we are, like clockwork, jumping on the tackiest, lamest marketing exercise every analyst, consultant, CEO, and wannabe thought-leader always persists in doing… because you are supposed to gasp “Wow – they are predicting the future!”

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Sole sourcing and the Lindsay Lohan experience

October 5th, 2010

When a customer decides it has already found its provider-to-be, and wants to avoid the conflicting emotions of exploring what might-have-been with its competitors, it can inadvertently offset a spiral of sanity-losing issues for both parties, as they prepare to walk down the aisle

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The expression barrier in outsourcing: say what you mean!

September 28th, 2010

The expression barrier shows up in every relationship almost every day—and it is actually fairly easy to diagnose. An outsider will typically see it within minutes of observation. The cure, however, is elusive. If we could solve it, we could make a world of difference in this industry.

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Clarifying the Chucky chop shop issue: what should the US government do?

August 22nd, 2010

What options could the US government consider, if it wants to “stop” Indian IT services firms bringing temporary IT staff over to the US, and create an environment for fostering onshore technology employment and innovation?

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Why Chuck needs to get the chop

August 17th, 2010

Senator Charles E. Schumer, not content with ludicrous attempts to tax the US consumer for taking an offshore call, has continued his personal tirade against the use of offshore services, by pushing through legislation to add a further $2,000 tax for an H-1B visa application, and $2,250 more for an L-1 visa application

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Today’s Asia/Pacific: why smart enterprises no longer view it as one region

June 17th, 2010

With much of the US and Europe’s economic leaders coming to terms with paying for their years of spending excesses, their financial bail-outs and tethering themseves to basket-case economies, the next decade represents a real shift in the balance of economic power. No longer can enterprise leaders afford to view Asia/Pacific myopically as a single region, requiring a single go-to-market strategy for a “region” that houses 60% of the world’s population.

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A US onshore view of Schumer’s offshore-tax proposals: “A no-win approach for tapping the strength of the US-based outsourcing industry”

June 16th, 2010

The majority of the viewpoints convey concern and confusion regarding the implications of Senator Schumer’s proposals. However, one opinion does standout, coming from a gentleman called Skip Womack, who heads up the US onshore IT outsourcing provider, Advantage Outsourcing, based in Wichita, in the Midwest.

Why Senator Schumer’s proposed call center tax is detrimental and unproductive for the US economy

June 4th, 2010

When is comes to “bringing US jobs back onshore”, we repeatedly seem to get all sorts of legislation that, quite simply, is focused on restricting our busineses’ competitiveness, when we should be looking at helping them invest in new talent and entrepreneurialism, rather than penalizing them for trying to be competitive in today’s global environment

50 Comments

As Healthcare payors face up to seismic change, can outsourcing provide answers?

May 1st, 2010

Unlike medical product manufacturers and pharmaceutical companies’ industries, healthcare reform will absolutely transform the healthcare payor industry. Mandated medical loss ratios, state-run insurance exchanges, guaranteed coverage, and required purchase requirements will restructure the payor’s business models. The trickle-down impact on operations will be significant, shifting priorities in a manner that will eventually impact outsourcing priorities.

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The Atwood Files: Adam Smith got it right!

February 20th, 2010

Over 350 years ago he observed and defined the concept of markets, specialization of labor, demand, all of it. As capitalism grew we saw these concepts first in the industrial revolution. Entrepreneurs saw that they could manufacture goods, weave cloth, and generally produce things by breaking a job down into parts and then using their capital to create machines that produced regular, repeatable pieces in large quantities with smaller and smaller amounts of labor.