Category Archives: Outsourcing Advisors

The HfS 2016 Blueprint Research Agenda …at your service

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The analyst industry’s most ambitious 2016 research agenda

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Long live the freemium analyst model…

Leading analyst firms in 2015/16

Interim results from the 2015/16 Analyst Value Survey, as revealed by influencer guru Duncan Chapple


How Robotic Process Automation has become a right dog’s breakfast

Dogs Breakfast RPA

The services industry has gone careening up RPA hype creek, powered by advisor and provider-infused methane


Good heavens, it’s Liz Evans…

Liz Evans

Phil Fersht interviews Liz Evans, KPMG’s leading practitioner for governance and relationship management

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How the gig economy has turned bad analysts into vendor advocates


There’s nothing wrong with marketing someone’s products or services, just don’t pretend you’re an “analyst” when you do it!


Why big consulting needs to buy into BPO to address the As-a-Service Economy


Can we really progress in this era of denial and bullshit? Of course not…. we will see a few bold moves to get ahead of this market, and some may well come from this potential marriage of big consulting and big BPO.


Sourcing Superman of the Source, Barry Matthews

Is it a bird, a plane? Nope. It's just Sourcing Superman, Barry Matthews! Oh dear...

Phil Fersht interviews Source co-founder Barry Matthews about their merger with Alsbridge and his hands-on experiences of Robotic Process Automation

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The biggest threat to outsourcing’s future: Unfocused and unambitious Millennials


If we don’t have succession plans to blood the next generation of talent, we’ll just become an industry of old farts


The Four Foundations of the As-a-Service Economy, Part I: Getting your Outsourcing and Talent mix right

Principles of As-a-Service5

We’re on a train hurtling towards something resembling “As-a-Service” and we need to make sure we stay on it


Why most advisors are just so Un-as-a-Service

UaaS Economy

Only 13% of sourcing advisors have plans to invest in cognitive computing skills and 15% in Robotic Process Automation


HfS officially exits the sourcing advisor business (even though we were never in it in the first place)

No, I am not an advisor...

HfS fundamentally has no desire to be an advisor shop. Officially.


HfS announces its entry into the outsourcing advisory market


HfS Research launches HfS Advisory (“HfS&”) and announces its exit from the research analyst business


How As-a-Service is your organization?


This emergence of “As-a-Service” represents the most disruptive series of impacts to the traditional IT and business services industry that we have seen. Whether you buy, provide or advise on business and IT services, your opinions and intentions are critical for our research, so please spend some time completing our study and you could win an Apple Watch.

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The 2015 Progressive F&A BPO Blueprint

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HfS unveils its 2015 Blueprint Report on Finance & Accounting BPO Services, authored by analysts Phil Fersht and Hema Santosh


Are sourcing advisors really the new analysts?

What are we becoming?

The evolving confusion over advisor and analyst roles is a result of a lack of real influencers in the services industry


The Infamous Sourcing Savants are back!

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An HfS Webinar Production, March 26th 2015: Digesting a Manic 6 Months to Make Sense of the As-a-Service Economy

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Dallas, we have another problem: Too many Advisors are Buying the Service Provider Hype

Of couse its a great deal!

We need advisors steeped in reality who can give enterprises a nice big dose of reality, who truly understand what life is like a few years into an outsourcing engagement


David Poole, Robo Conductor


Phil Fersht talks Robotic Automation and the future of Services with David Poole, Co-Founder and CEO, Symphony Ventures


Europe: If you can’t do Arbitrage, then Automate!


if your enterprise cannot make the swift changes you need to upskill your operations talent, surely the advent of Robotic Process Automation platforms is providing an increasingly appealing alternative path to take?

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Dallas, we have a problem: Advisors struggling to deliver Expertise-as-a-Service


Consultants are supposed to be like doctors – they need to use the latest tools, technologies and knowledge at their disposal to help their clients