This February, three CEOs bake-off against three of the industry’s finest advisors in an unvarnished, unsponsored shootout of futuristic debate on the future of BPO.
Interim results from the 2015/16 Analyst Value Survey, as revealed by influencer guru Duncan Chapple
The services industry has gone careening up RPA hype creek, powered by advisor and provider-infused methane
Phil Fersht interviews Liz Evans, KPMG’s leading practitioner for governance and relationship management
Can we really progress in this era of denial and bullshit? Of course not…. we will see a few bold moves to get ahead of this market, and some may well come from this potential marriage of big consulting and big BPO.
Phil Fersht interviews Source co-founder Barry Matthews about their merger with Alsbridge and his hands-on experiences of Robotic Process Automation
Only 13% of sourcing advisors have plans to invest in cognitive computing skills and 15% in Robotic Process Automation
HfS Research launches HfS Advisory (“HfS&”) and announces its exit from the research analyst business
HfS unveils its 2015 Blueprint Report on Finance & Accounting BPO Services, authored by analysts Phil Fersht and Hema Santosh
An HfS Webinar Production, March 26th 2015: Digesting a Manic 6 Months to Make Sense of the As-a-Service Economy
We need advisors steeped in reality who can give enterprises a nice big dose of reality, who truly understand what life is like a few years into an outsourcing engagement
Phil Fersht talks Robotic Automation and the future of Services with David Poole, Co-Founder and CEO, Symphony Ventures
if your enterprise cannot make the swift changes you need to upskill your operations talent, surely the advent of Robotic Process Automation platforms is providing an increasingly appealing alternative path to take?