HfS Network

Category Archives: Digital OneOffice

NTT DATA speaks with an American accent while eating its own Digital Dog Food

NTT DATA speaks with an American accent while eating its own Digital Dog Food

Can NTT DATA live up to its new billing as one of the major tier 1 global service providers?

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Crush that cobol... at last a standard org chart for your disruptive digital hierarchy

Crush that cobol... at last a standard org chart for your disruptive digital hierarchy

HfS has just figured out how to construct all your fancy new digital job titles and reporting lines

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IBM, Accenture, Cognizant, Deloitte and Infosys lead the first Digital OneOffice™ Premier League

IBM, Accenture, Cognizant, Deloitte and Infosys lead the first Digital OneOffice™ Premier League

HfS has unveiled its first holistic view of service provider performances across the Digital OneOffice pillars

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Unveiling the first ever Digital OneOffice Premier League (Webinar Replay)

Unveiling the first ever Digital OneOffice Premier League (Webinar Replay)

A Special Webcast Event On Thursday 9th February, Where We Discuss The Future Outsourcing Framework: The Digital Oneoffice

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Digital Customer Service BPO: A Chat with HGS

Digital Customer Service BPO: A Chat with HGS

Provide optimized customer service across various digital channels while also using new tools to better understand customer demographics and preferences

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Retail Embraces the Digital OneOffice and Optimizing the In-Store Experience (NRF report)

Retail giants and small retail innovators, moving to OneOffice is about enabling the ability to support heightened customer expectations and often strengthening business fundamentals in order to do so

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Harman, Accenture and Atos are bossing emerging IoT Services, but we need real IoT algorithms and security standards

Harman, Accenture and Atos are bossing emerging IoT Services, but we need real IoT algorithms and security standards

Harman, Accenture and Atos are bossing IoT Services as the Digital OneOffice emerges

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Why Customer Delight is Overrated

Why Customer Delight is Overrated

Bad customer experiences have a much greater potential to do business damage than great experiences do to have a positive impact

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How As-a-Service Coming of Age Changes the Dynamics in the Procurement BPO market

How As-a-Service Coming of Age Changes the Dynamics in the Procurement BPO market

Procurement BPO has seen a more rapid move to “As-a-Service” —agile and on-demand—than other horizontal offerings. This blog explains why.

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How to Get Started With Design Thinking in Shared Services and Outsourcing

How to Get Started With Design Thinking in Shared Services and Outsourcing

Design Thinking expert Charlotte Bui (SAP) shares perspective on how to understand your customers to impact your business.

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