Can NTT DATA live up to its new billing as one of the major tier 1 global service providers?
HfS has unveiled its first holistic view of service provider performances across the Digital OneOffice pillars
A Special Webcast Event On Thursday 9th February, Where We Discuss The Future Outsourcing Framework: The Digital Oneoffice
Provide optimized customer service across various digital channels while also using new tools to better understand customer demographics and preferences
Retail giants and small retail innovators, moving to OneOffice is about enabling the ability to support heightened customer expectations and often strengthening business fundamentals in order to do so
Bad customer experiences have a much greater potential to do business damage than great experiences do to have a positive impact
Procurement BPO has seen a more rapid move to “As-a-Service” —agile and on-demand—than other horizontal offerings. This blog explains why.
Design Thinking expert Charlotte Bui (SAP) shares perspective on how to understand your customers to impact your business.