Category Archives: IT Outsourcing / IT Services

TCS breaks into the HfS Global IT Services Top 10, with Cognizant poised to follow

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As we predicted last year, TCS has now become the first of the Indian majors to break the IT Services Top 10 for revenues, replacing CGI

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Learn all about neocortical cloning of the dynamic core… you know you want to

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where else can you hear a discussion about reproducing the cerebral cortex in a piece of software?

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Accenture de-emphasizes the term “outsourcing” – is this the final death knell for the O word?

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Accenture’s dropping the term “outsourcing” from its strategy line is the most significant yet in terms of rebranding the outsourcing business

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This week on the HfS Podcast: Major Trends in IT Operations and Service Management Software

The ITOSMS market is in transition, so Mark Reed-Edwards got together with Dr. Thomas Mendel, Senior VP, at HfS Research to discuss it in the HfS Podcast.

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Why the outsourcing industry is so horrible at marketing itself

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One fact I would challenge anyone on is the abject failure of the outsourcing industry to market itself

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Five reasons automation may replace BPO, with Charles Sutherland

Hot on the heels of his seminal report, Framing A Constitution for Robotistan, HfS’ Charles Sutherland sat down with Mark Reed-Edwards to dig into the key issues around robotics and automation

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The Indian majors double their market share in just four years – what’s the secret and can they be stopped?

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It may be harder for some of the traditional providers to fight their way back into the services game than the Indian majors to continue their surge

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The Progressive BPO Train has left the Station – is IBM on it?

Train to the Progression

We would have major concerns about IBM’s positioning for Progressive BPO services, were IBM to seek to sell off the lower-margin elements of its F&A, Procurement or HR businesses, like it has with its customer services BPO business.

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Ready for the ultimate robotic process automation debate?

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At long last… we have everything you’ve ever wanted to know about Robotic Process Automation and never dared to ask

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Automation killed the gamification star

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Even back in ’79 the world was already beginning to zone in on the power of automation

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Automation: it’s about solving business problems, stupid!

Charles Sutherland (pictured left) is Executive Vice President, Research at HfS

We asked HfS’ Charles Sutherland to share his views on what is really happening with process automation and why is shouldn’t be confused with technology automation theories of yesteryear

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Five make Winner’s Circle for Insurance BPO: Accenture, Genpact, EXL, IBM and TCS

Reetika Joshi is HfS Research Director, BPO and Analytics Strategies (click for bio)

For the large insurers, many could go out of business if it wasn’t for the savings and efficiencies generated by maturing BPO delivery model – let’s take a look at the industry’s first meaningful analysis of the innovation and execution capabilities of all the leading service providers

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Riveting webcast warning: The 2014 Outlook for the Extended Enterprise

Join our glittering all-star cast on February 6th at 11am EST (4pm BST) for a complimentary, free and decidedly cost-absent webinar

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Innovation starts at the… cube farm

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A recent discussion with Accenture sparked the thinking at HfS with regards to how the introduction of new ideas and investments to the delivery center floor plays another important role in this transformation journey towards “progressive outsourcing”

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Getting good at GBS governance: Why heroes don’t scale

Mike Beals is Vice President, Governance Research and Strategy, HfS Research (click for bio)

This governance group has the challenge of managing an increasingly complex environment, with aspirations much loftier than in the past to achieve the right maturity levels to run GBS effectively.

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East meets West in a cloudy love-match

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The cost-competitive offshore scale and expertise of HCL meets the onshore domain expertise, legacy integration skills and data center resources of CSC

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2014 shared services and outsourcing outlook Part II: Why GBS will not be bullsh*t

Ready for your next provider meeting?

While several folks make valid arguments why GBS may be a pipe-dream for their own organization (or some of their clients’ organizations), we believe they are missing the big picture

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Industry analysts: a new world order is already coming

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The future of analysts is about providing clients the experiences they need to be smarter and more effective at what they do, not selling them something pre-packaged that everyone else already has

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2014 shared services and outsourcing outlook Part I: It’s time for enterprises to stop being really good at irrelevant stuff

Are you feeling relephant?

In 2014, ambitious operations leaders must begin achieve a certain degree of maturity across their operations before they can really address achieving their desired outcomes

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Naomi Bloom: HRO needs to focus on business analyst services, not call center/manual processing

Naomi Bloom discusses the new breed of SaaS-savvy HRO providers

It will be fascinating to see if the larger SIs and/or HRO providers will be able to craft just the right mix of quality and cost-effectiveness to be successful in delivering much smaller, less labor-intensive and more tool-based implementation and post-implementation HR services.

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