Category Archives: IT Outsourcing / IT Services

Digital labor will trim 1.4 million global services jobs by 2021

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Low skilled, routine jobs drop 30% as many of these roles get phased out over the next 5 years, resulting in a net loss in the global services industry of 9%, totaling 1.4 million jobs by 2021

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Can HPE + CSC dominate the digital underbelly, or has that ship sailed?

Digital Underbelly

These two firms need to be slammed together with an urgency and focus not yet seen in our industry

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Accenture, TCS, Wipro, Tech Mahindra and Infosys lead the 2016 Telecom Operations As-a-Service Blueprint

HfS unveils the 2016 service provider performances in telecoms operations services

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Futurist Gerd Leonhard to keynote at HfS Cognition this September

Futuring Gerd Leonhard will keynote at HfS' Cognition Summit this September

Phil Fersht interviews Futurist Gerd Leonhard prior to his keynote at the HfS Cognition Summit this September

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HfS adds a new twist to Digital and IoT coverage with Oliver Marks

Oliver Marks is Managing Director, Digital and Internet of Things Research at HfS

HfS welcomes digital and IoT guru Oliver Marks as Research Vice President, Digital and Internet of Things

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Meet the Dinamo driving TCS’ business process services impressive growth

Dinanath (Dina) Kholkar is Vice President and Global Head of BPS at Tata Consultancy Services

HfS’ Phil Fersht interviews Dinanath (Dina) Kholkar, Global Head of Business Process Services at Tata Consultancy Services

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Robotic Process Automation has now penetrated a third of enterprises. Time to advance the conversation…

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Automation is just part of the story as enterprises look to bring the back office in line with the middle and front – albeit a very important one

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The new HP Enterprise is now the #3 high value IT services provider

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Love this merger or loathe it, the marriage of HPE and CSC has just spawned the third-largest high value IT services provider in the world

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The back office is dead… long live OneOffice

Intelligent OneOffice

We’re evolving to an era where there is only “OneOffice” that matters: creating the digital customer experience and an intelligent, single office to enable it

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Buyers perceive Accenture, Deloitte and KPMG as the most trusted consultants for achieving Intelligent Operations

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The focus shifts to using consultants with real change management, process transformation, analytics and automation chops

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Twelve ways to survive the race to irrelevance – download your life jacket now!

We managed to crack the code on surviving in these disruptive times – in twelve simple steps – at Cambridge University

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Accenture, Cognizant, EXL, Genpact, IBM, Infosys and TCS Top the Winners Circle for BFS Analytics

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HfS Research’s Reetika Joshi unveils the first HfS Blueprint on BFS Analytics Services

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It’s time we started Being As-a-Service

Being-as-a-Service

Let’s start talking about how we can start Being As-a-Service today… not tomorrow, or some far off point in the future, where we just hope this all becomes somebody else’s problem.

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Would a Big Blue Prism create an Intelligent Automation monster? #Crazymergerideas

Big Blue Prism

Why IBM should take a serious look at acquiring Robotic Process Automation vendor Blue Prism

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Accenture, IBM, NGA and NTT Data lead in SuccessFactors services

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HfS unveils the first ever industry report on SuccessFactors services

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Confusion-as-a-Service: The massive disconnect between vision and reality

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The C-Suite is just living on a different planet from the teams below them trying to keep their businesses functioning

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Now for some proper #DesignThinking

George Nespresso

Just think of the Design Thinking the branding agency went through to come up with this

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The mysterious HfS business model… revealed

SuperHfSMan

Our golden rule is simple: If you’re going to give something away for free, it better be worth reading!

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There’s a whole generation with a new explanation… in San Francisco

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Our first-ever Working Summit for Buyers happens in San Francisco at the St. Regis Hotel May 26th – 27th.

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The jobs aren’t “going away” – they’ve already pretty much gone

Robo factory

It’s not that today’s jobs are going away, it’s that large numbers of future jobs will simply not be created

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