Category Archives: IT Outsourcing / IT Services

So… are these the world’s best outsourcing advisors?

May 8th, 2013
Click to Enlarge

The IAOP has announced it’s 2013 “best outsourcing advisors”, and kudos to my former employer, Deloitte, for coming top. Credit has to go out to Peter Lowes and his Outsourcing Advisory Services group for their achievement. In addition, KPMG’s Shared Services and Advisory Group, led my Cliff Justice, finished in second place – a strong showing and justification of their 2011 acquisition of EquaTerra. The biggest surprises, however, are the absences of ISG, the largest transaction advisor of outsourcing contracts, and PwC…

31 Comments

Replay of last week’s webinar: A Tour of Robotistan Outsourcing’s Cheapest Destination

May 5th, 2013

Replay of last week’s webinar: A Tour of Robotistan Outsourcing’s Cheapest Destination

Leave a comment

The dreamSource files… There are too many kings of bullsh*t who still sail through these training certifications

May 3rd, 2013
Who_needs_training?

There are too many kings of bullsh*t who still sail through these training certifications

1 Comment

The dreamSource files… Gartner only focuses on “step 1″ for outsourcing. We’re all way beyond that

May 2nd, 2013
How could you fail to trust these gentlemen?

And over at dreamSource, where 82% of the buyers have never completed a training class for outsourcing or shared services governance

Leave a comment

The dreamSource files… you really think, in three months, you can transform what took us 30 years to build?

May 1st, 2013
Watermelon-sourcing

Welcome to dreamSource, where 73% of providers worry they may get fired for only delivering what was agreed in the contract

1 Comment

Why American firms are more progressive with outsourcing than the Europeans and Asians

April 18th, 2013
Click to Enlarge

Why is it always the Americans at the head of the queue when it comes to increasing quarterly profit margins? But, even more intriguingly, why are they also leading the way when it comes to attempting to improve their capabilities when they outsource? Our recent State of Outsourcing Study 2013, conducted with the support of KPMG, clearly shows the differing mission-critical business motivations across the main three global regions, when it comes to outsourcing

15 Comments

The dreamSource countdown… Meet Mads

April 9th, 2013
Madelein Smit is VP, Outsourcing at CEVA Logistics

Step-up Madelein “Mads” Smit, head of both IT and F&A outsourcing for CEVA Logistics

3 Comments

Outsourcing Executives: What’s your career narrative?

April 4th, 2013
Deborah Kops is, always was, and always will be, Deborah Kops (click for bio)

I’m obsessed by careers. I spend time trying to make sense of the various and sundry twists and turns that the life’s work of those in our industry seem to take. And I look closely for patterns.

12 Comments

Marketing’s Holy Grail in the modern age: Getting actionable insights from an integrated marketing optimization platform

March 29th, 2013
HolyGrail

The role of the CMO is probably the most thankless job in the modern organization: company’s executives expect great branding and messaging to be propelled through all the optimal channels to market to maximize awareness and, ultimately, increase sales.

Leave a comment

Why the mid-market is the mother-in-law of outsourcing

March 9th, 2013
I want the best SaaS platform, some great BPO and a bunch of data scientists...

When it comes to outsourcing, dealing with the middle-market has been somewhat akin to dealing with the mother-in-law: can be awkward to deal with, very hard to please, and always has complex demands on your patience and resources.

15 Comments

It’s true! Freakonomics’ Stephen Dubner is coming to dreamSource…

February 28th, 2013
dreamsource image

If you’ve ever had some to read Freakonomics, you’ll know how excited we are to announce that co-author Steven Dubner has agreed to speak at our dreamSource event this spring.

2 Comments

HfS Market Index shows Outsourcing of IT and Business Processes to Grow by 4% in 2013

February 22nd, 2013
Jamie Snowdon is Director, Market Forecasting and Data Products at HfS Research

Yes, you heard it here first, folks: outsourcing expenditure is mushrooming at the warp-speed clip of 4% this year to surpass $950 Billion, and expected to average a 5% clip each year through 2017

2 Comments

HfS rated in the top right-hand-corner of analyst firms for influencing buyers and journalists

February 19th, 2013
AnalystEquity_Influence_Ratings

HFS Research was an outstanding performer in the Analyst Value Survey. Buyers of analysts’ services rate HFS Research as one of the most valuable providers, and one of a handful of firms whose influence grew most impressively in 2012

14 Comments

Why middle management is often as influential as the C-Suite when it comes to outsourcing

February 15th, 2013
Insanity

The official definition of insanity in sourcing: recounting how many times a service provider has said to you, “We’ve got to get to the C-suite to pitch innovative ideas because middle management is too risk adverse.”

Leave a comment

Genpact joneses after JAWOOD to capitalize on healthcare insurance mayhem

February 9th, 2013
Tony Filippone

Get ready for the healthcare market to heat up over the next three years as a result of state health insurance market places, the rapid expansion of accountable care organizations, and ICD-10 implementations.

1 Comment

Replay of the HfS/KPMG Banking & Financial Services webinar

February 6th, 2013
Lost-Boys-A

Missed last week’s Banking & Financial Services webinar? Well fret no more, as we have the replay now available for your viewing and a full slide deck for our premium research subscribers. Enjoy!

Leave a comment

Outsourcing may be battered, bruised and vilified… so why is only a twentieth of enterprises planning to reduce it in 2013?

January 27th, 2013
Outsourcing-new-dawn

Make no bones about it: 2012 was a pretty dire year for the industry known as “outsourcing”. However, brand new data from our State of Outsourcing 2013 Study conducted with the support of KPMG, and the largest-ever research survey focused on IT and business function outsourcing, clearly shows that the majority of enterprises are not only aggressively focused on increasing their outsourcing portfoilios, but many are now taking a more mature and realistic approach.

23 Comments

Seven savant-like dudes and their sourcing scuttlebutt… replayed

January 23rd, 2013
FBI image click here for the replay

Your week not quite the same without seven dudes rabbiting on about best practices and being over-polite with each other? Well, your addiction can be cured by listening to the replay

Leave a comment

HfS… Six more years?

January 13th, 2013
HfS-6-yrs-poster

Wouldya believe “Horses for Sources” is going to be six years old? Here’s six years of soundbites, silliness sensationalism and scrutiny.

9 Comments

Which planet are equity analysts from?

January 5th, 2013
I'm telling you... shipping back office work to India is going to be huge

Mars, Venus or Saturn…which planet are equity analysts from?

15 Comments