Category Archives: IT Outsourcing / IT Services

Why most advisors are just so Un-as-a-Service

UaaS Economy

Only 13% of sourcing advisors have plans to invest in cognitive computing skills and 15% in Robotic Process Automation

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The 2015 Enterprise Mobility Services Blueprint: IBM, Cognizant, Accenture, TCS, Infosys and Capgemini in the Winner’s Circle

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IBM, Cognizant, Accenture, TCS, Infosys and Capgemini make the Winner’s Circle for Enterprise Mobility Services

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IBM, Accenture, Cognizant, Wipro, TCS and Infosys make the 2015 Enterprise Analytics Services Winners Circle

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I recall back in late 2010 when an eager young research firm practiced what it preached and scoured talented resources on the Indian subcontinent to support our research reports.  One such resource was a bright young woman called Reetika Joshi, who worked with us to produce the industry’s first ever assessment on “Offshore Analytics Providers.” […]

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HfS officially exits the sourcing advisor business (even though we were never in it in the first place)

No, I am not an advisor...

HfS fundamentally has no desire to be an advisor shop. Officially.

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Service providers blame their clients, advisors and analysts for their As-a-Service failure

Lee rhetoric, more dialog among the key stakeholders and better real-world education is the only real formula for success

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Work smarter, not cheaper: Automation skills have rapidly arrived at the top of the talent agenda

Robotic Process Automation is about working smarter, not cheaper – and the skills needs are red hot in the outsourcing space right now

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How As-a-Service is your organization?

Ideals-As-a-Service-Survey

This emergence of “As-a-Service” represents the most disruptive series of impacts to the traditional IT and business services industry that we have seen. Whether you buy, provide or advise on business and IT services, your opinions and intentions are critical for our research, so please spend some time completing our study and you could win an Apple Watch.

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Meet Aruna, Capgemini’s kahuna

Aruna Jayanthi, CEO, Capgemini India

HfS CEO Phil Fersht talks to Capgemini India CEO Aruna Jayanthi about India’s talent and its future direction as a services economy

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Are sourcing advisors really the new analysts?

What are we becoming?

The evolving confusion over advisor and analyst roles is a result of a lack of real influencers in the services industry

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The Infamous Sourcing Savants are back!

Sourcing Savants_Promo_Pic

An HfS Webinar Production, March 26th 2015: Digesting a Manic 6 Months to Make Sense of the As-a-Service Economy

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OneSource Virtual: Born in the RPA Cloud

We’ve been so focused on how Robotic Process Automation is being implemented across legacy application environments, we missed how it is also being rolled out in “Born in the Cloud” business environments

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Mike Sutcliff, Digitally Distinct

Mike Sutcliffe is Group Chief Executive, Accenture Digital (Click for bio)

Mike Sutcliffe, Group Chief Executive, Accenture Digital, talks to HfS analyst Phil Fersht on the disruptive impact of Digital technologies on Business Services and Operations

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NASSCOM 2015: More MBA, less ABAP is the recipe for India’s Digital success

Phil_NASSCOM

NASSCOM’s Mumbai showpiece, India’s premier Leadership Forum, exuded an energy not seen since the recession. Now it’s time for India’s service stars to grasp their Digital opportunity like never before

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Dallas, we have another problem: Too many Advisors are Buying the Service Provider Hype

Of couse its a great deal!

We need advisors steeped in reality who can give enterprises a nice big dose of reality, who truly understand what life is like a few years into an outsourcing engagement

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Europe: If you can’t do Arbitrage, then Automate!

Labor-Robotics

if your enterprise cannot make the swift changes you need to upskill your operations talent, surely the advent of Robotic Process Automation platforms is providing an increasingly appealing alternative path to take?

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Dallas, we have a problem: Advisors struggling to deliver Expertise-as-a-Service

Dallas-we-have-a-problem

Consultants are supposed to be like doctors – they need to use the latest tools, technologies and knowledge at their disposal to help their clients

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Speed dating their way to a quick divorce… Rick Simmonds talks up his new advisory firm Aecus

Rick Simmonds, Founder and Managing Partner, Aecus

What about the UK advisory firm formerly known as “Alsbridge Plc”? Answer, it renamed itself “Aecus”, named after one of the sons of Zeus. Phil Fersht talks to Rick Simmonds about where the direction the new firm is taking

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Skill not Scale, Part II: Europe poses the biggest opportunity as As-a-Service models emerge

There clearly is a need for more flexible labor in many European countries, and the ability to source skills “As-a-Service” from providers is becoming increasingly appealing

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Cost is the New Black: The Overbearing Paradoxical C-Suite Imperative for 2015

cost-new-black

60% of enterprise C-Suites are actively seeking to reduce their reliance on labor in their operations – but most are discovering they need to work smarter before they can work cheaper.

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The greatest nearshore location of all… Nova Scotia

Where better to process your insurance claims?

Yes, I actually believe this is a great province to invest in the talent and resources and we’ll shortly be able to share the news of a major new As-a-Service investment in the region from one of the Indian-heritage global service providers.

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