Category Archives: IT Outsourcing / IT Services

Twelve ways to survive the race to irrelevance – download your life jacket now!

We managed to crack the code on surviving in these disruptive times – in twelve simple steps – at Cambridge University

Leave a comment

Accenture, Cognizant, EXL, Genpact, IBM, Infosys and TCS Top the Winners Circle for BFS Analytics

Click to Enlarge

HfS Research’s Reetika Joshi unveils the first HfS Blueprint on BFS Analytics Services

Leave a comment

It’s time we started Being As-a-Service

Being-as-a-Service

Let’s start talking about how we can start Being As-a-Service today… not tomorrow, or some far off point in the future, where we just hope this all becomes somebody else’s problem.

4 Comments

Would a Big Blue Prism create an Intelligent Automation monster? #Crazymergerideas

Big Blue Prism

Why IBM should take a serious look at acquiring Robotic Process Automation vendor Blue Prism

14 Comments

Accenture, IBM, NGA and NTT Data lead in SuccessFactors services

Click to Enlarge

HfS unveils the first ever industry report on SuccessFactors services

1 Comment

Confusion-as-a-Service: The massive disconnect between vision and reality

Click to enlarge

The C-Suite is just living on a different planet from the teams below them trying to keep their businesses functioning

13 Comments

Now for some proper #DesignThinking

George Nespresso

Just think of the Design Thinking the branding agency went through to come up with this

Leave a comment

The mysterious HfS business model… revealed

SuperHfSMan

Our golden rule is simple: If you’re going to give something away for free, it better be worth reading!

11 Comments

There’s a whole generation with a new explanation… in San Francisco

sf-email-header

Our first-ever Working Summit for Buyers happens in San Francisco at the St. Regis Hotel May 26th – 27th.

Leave a comment

The jobs aren’t “going away” – they’ve already pretty much gone

Robo factory

It’s not that today’s jobs are going away, it’s that large numbers of future jobs will simply not be created

21 Comments

The Nasscom 2016 report: The era of unsettlement is upon us

Troubled Cat

From enthused to unsettled, service providers sober up as reality sets in

6 Comments

And it’s all going to kick off at #Nasscom_ILF today!

No more legacy as HfS reels off the insights at the 2016 Nasscom India Leadership Forum

We’re excited to speak at four sessions at Nasscom in Mumbai, culminating with our State of Industry session at 11.15 this morning

Leave a comment

Why 77% of the C-Suite really want provider-replacement therapy

Click to Enlarge

Now is time for the C-Suite to step back in to broker that next wave of services transformation

30 Comments

Three very handsome CEOs take on three advisors… only on HfS

Webinar-BPO-Feb-4

This February, three CEOs bake-off against three of the industry’s finest advisors in an unvarnished, unsponsored shootout of futuristic debate on the future of BPO.

2 Comments

HfS announces expansion plans for 2016 across our analyst and commercial operations

Click to access press release

HfS Research, the leading analyst authority, has announced major additions to its worldwide research analyst and commercial operations as it continues its stellar growth performance

Leave a comment

Data is eating the services industry!

Data eating the world

Facilitating and empowering the core data of the enterprise is where the real value is – that is the “lock-in” of the future

Leave a comment

The discussion thread that defines us? Traumatic 2016… Survive the race to the bottom!

Indian heritage majors... rev growth 2010-present

2016 is the year that will separate the service dinosaurs from the savvy cannibalizers

34 Comments

10 issues defining the services industry in 2016

The HfS analyst team demands 10 big things the services industry needs to address in 2016

5 Comments

HfS is back in Cambridge University for another no-cheese bake off of services leaders

This promises to be another UK style “throw the kitchen sink at everything crappy about our service industry”

Leave a comment

HCL, Cognizant, HARMAN, TCS and EPAM make the Software Engineering Winner’s Circle

HfS Blueprint, ISV Engineering Services

HfS unveils the first Software Product Engineering services Blueprint report

9 Comments