HfS Network

Category Archives: Intelligent Automation

Can virtual assistants help to heighten the value of customer interactions? CSS Corp looks to Yodaa for wisdom.

Can virtual assistants help to heighten the value of customer interactions? CSS Corp looks to Yodaa for wisdom.

CSS is piloting Yodaa across 3 clients and 1 client has already gone live with the virtual assistant.

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Technology: Terminator or Salvation?

Technology: Terminator or Salvation?

These days, all we talk about is technology's detrimental impact on work. I want to look at the positives that new technologies are bringing to work.

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We are in the People Elimination business. How did it get this bad, and can we change course? (Rant warning)

We are in the People Elimination business. How did it get this bad, and can we change course? (Rant warning)

Why are we on an inexorable nosedive to the lowest common denominator of creating and promoting business operations that no longer require people?

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Fractal plugs consulting gap with 4i acquisition

Fractal plugs consulting gap with 4i acquisition

In the last few years, Fractal Analytics’ has aligned resources towards a long-term growth strategy focused on high-touch client interactions and machine learning and AI technology-led solutions.

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Not-So-Elementary Considerations For IBM Watson Services Buyers

Not-So-Elementary Considerations For IBM Watson Services Buyers

Watson requires thorough experimentation, risk/opportunity assessment, project prioritization, steep learning curves on skills development, and above all, education and and change management for the employee/customer base that is involved in the process.

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Infosys is reaching for the sky with holistic automation strategy

Infosys is reaching for the sky with holistic automation strategy

Infosys’ broad set of automation capabilities could evolve into a lever to get the stuttering sales engine running again

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WNS Finally “On TRAC” To Automate And Increase The Intelligence Of Business Processes

WNS Finally “On TRAC” To Automate And Increase The Intelligence Of Business Processes

Buyers Need To Be Proactive In Pushing For Automation And Technology Enablement In Their Deals

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Revisiting the Intelligent Automation Continuum

Revisiting the Intelligent Automation Continuum

To help overcome the blurred perception, HfS did introduce the Continuum of Intelligent Automation to start discussions on the evolution and innovation in service delivery.

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Accenture adds European Automation Brains and Brawn with Genfour Acquisition

Accenture adds European Automation Brains and Brawn with Genfour Acquisition

Case in point, Accenture’s acquisition of UK-based Genfour, a pure-play automation services provider that will become the cornerstone of a newly formed Center of Excellence (CoE) for Intelligent Automation, located in Wales.

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Genpact becomes the first provider to acquire an AI platform

Genpact becomes the first provider to acquire an AI platform

Genpact moves to integrate true artificial intelligence with its business process service offerings by acquiring the impressive Boston-based Rage Frameworks.

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