Charles Sutherland will be playing a key role in helping us lead many of our strategic BPO assignments across traditional horizontals, such as F&A and Procurement, in addition to driving new coverage in growth areas such as Supply Chain Management and Robotization.
HfS talks to Genpact’s Pankaj Kulshreshtha, whose analytics group has exploded from 10 to 6000 people under his guidance
Concentrix’s investors, SYNEXX, were clearly so impressed with IBM’s performance to reach the Winners Circle for customer experience management, they wanted a piece of the action for themselves
We got a few minutes with Shibu, CEO of Infosys, to find out what’s going on under the Infosys hood these days
The three service providers that we found best placed currently to service the healthcare payers are Accenture, Xerox, and Cognizant
Next time your mom gives you a hard time, ask her if she does triathlons and brokers mega-outsourcing deals for big pharma giants. Oh, and that’s while putting two girls through college, one of whom is a Varsity pole-vaulter. And apparently she has dinner on the table every night too… OK, I made up that [...]
Congratulations to Accenture, IBM, Infosys, Capgemini, Wipro and HP – and SAP themselves – for reaching the hallowed ground of HfS’ first Blueprint for SAP-related services
The Indian services business is hurtling toward commodotization, and there needs to be a much more radical play from their ambitious leaders to alter the game.
It is my personal belief that the likes of HP and CSC will be sweating from the oncoming threat from the Austin-based firm’s $8.5 billion services arm in the not-too-distant future, not to mention some of the flagging Indian firms struggling to rediscover their mojoes.
We were pleasantly surprised when Gautam Thakkar got the nod to take on the reins at InfosysBPO last month. Here Phil Fersht and Gautam discuss his new role and how he intends to take the InfosysBPO forward
It gives me great pleasure to announce some imminent new analyst arrivals at HfS, in addition to announcing the promotion of a couple of guys who’ve been instrumental in the development of this business, which has literately sprung from nowhere in three years to the monstrosity it has become today
Anyone close to business services over the last decade would have crossed paths with one little guy with a huge brain: Genpact’s Shantanu Ghosh.
ITO maybe a commodity business, but a new wave of collaborative BPO services is beginning to show the way
When it comes to outsourcing, dealing with the middle-market has been somewhat akin to dealing with the mother-in-law: can be awkward to deal with, very hard to please, and always has complex demands on your patience and resources.