Category Archives: Industry-specific Outsourcing

Cogny cogitates on a new industrial revolution

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Genpact’s Patrick Cogny talks to Phil Fersht about how the firm is approaching the manufacturing sector with what he calls the “New Industrial Revolution”

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Accenture de-emphasizes the term “outsourcing” – is this the final death knell for the O word?

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Accenture’s dropping the term “outsourcing” from its strategy line is the most significant yet in terms of rebranding the outsourcing business

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This week on the HfS Podcast: Who made it into the Insurance BPO Winner’s Circle?

On this edition of the HfS Podcast, Mark Reed-Edwards talks with Reetika Joshi, Research Director, BPO & Analytics Strategies at HfS. Reetika recently published the HfS Blueprint Report: Insurance BPO, which evaluated the innovation and execution capabilities of service providers in life and annuities, property and casualty, and other segments. In the podcast, we examine the [...]

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The Indian majors double their market share in just four years – what’s the secret and can they be stopped?

Click on Charts to Enlarge

It may be harder for some of the traditional providers to fight their way back into the services game than the Indian majors to continue their surge

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The Progressive BPO Train has left the Station – is IBM on it?

Train to the Progression

We would have major concerns about IBM’s positioning for Progressive BPO services, were IBM to seek to sell off the lower-margin elements of its F&A, Procurement or HR businesses, like it has with its customer services BPO business.

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Keshav’s Kingdom

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Keshav Murugesh, CEO of WNS Global Services, talks a little about himself, WNS and his vision for the future of the BPO industry

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Four make Winner’s Circle for Enterprise Mobility Services: Infosys, Tech Mahindra, IBM and Accenture

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HfS launches the first Blueprint Report focused on Enterprise Mobility Services, where Infosys, Tech Mahindra, IBM and Accenture made the Winner’s Circle

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Five make Winner’s Circle for Insurance BPO: Accenture, Genpact, EXL, IBM and TCS

Reetika Joshi is HfS Research Director, BPO and Analytics Strategies (click for bio)

For the large insurers, many could go out of business if it wasn’t for the savings and efficiencies generated by maturing BPO delivery model – let’s take a look at the industry’s first meaningful analysis of the innovation and execution capabilities of all the leading service providers

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East meets West in a cloudy love-match

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The cost-competitive offshore scale and expertise of HCL meets the onshore domain expertise, legacy integration skills and data center resources of CSC

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Time to inoculate your firm against early-onset Zombieism… by coming to the Blueprint Sessions 3.0 this December

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When  Zombieism takes its grip on enterprise operations, many fail to realize… until it’s too late.  In fact, many of you reading this may already be exhibiting signs of early-onset Zombieism and immediate inoculation is imperative… But never fear folks, as the forthcoming BluePrint Sessions 3.0 in New York this December are specifically designed to [...]

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Mike Friend joins the HfS batting line-up

Mike Friend... now batting for HfS as Vice President for European BPO Strategies (Click for Bio)

We’re proud to announce the beginning of a major expansion with HfS’ European BPO capabilities, with the arrival of the esteemed and popular analyst Mike Friend

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Accenture procures procurement’s prize property: Procurian

Mike Salvino is Group Chief Executive, Business Process Outsourcing, for Accenture

This is a momentous transaction in the history of Procurement Outsourcing which will have major ripple effects across all the other service providers and likely re-shaping our “Winner’s Circle” for 2014, as a result of Mike Salvino’s decision to double-down on sourcing

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Prince Charles of Sutherland joins HfS to lead BPO strategy

Charles Sutherland is Senior Vice President, BPO Strategies at HfS (Click for bio)

Charles Sutherland will be playing a key role in helping us lead many of our strategic BPO assignments across traditional horizontals, such as F&A and Procurement, in addition to driving new coverage in growth areas such as Supply Chain Management and Robotization.

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Pankaj ponders, postulates and problem-solves: meet Genpact’s analytics guru

Pankaj Kulshreshtha is Senior VP, Analytics and Research, Genpact

HfS talks to Genpact’s Pankaj Kulshreshtha, whose analytics group has exploded from 10 to 6000 people under his guidance

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Concentrix buys its way into the customer experience management Winner’s Circle

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Concentrix’s investors, SYNEXX, were clearly so impressed with IBM’s performance to reach the Winners Circle for customer experience management, they wanted a piece of the action for themselves

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Teleperformance, IBM/Concentrix and Convergys make the Winner’s Circle for transforming the customer experience

Report Author, Adam Luciano, Principal Analyst, HfS Research (Click for bio)

We are proud to reveal our first Blueprint report that has gone deep into the innovation and execution capabilities of today’s leading service providers in the customer experience management industry

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Forget business outcomes and innovation for now… most enterprises just want to get beyond adequate first

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Our seminal State of Outsourcing Study, conducted with the support of KPMG, has revealed that today’s wizening outsourcing buyer is looking at industry experience and the provision of talent that can do more than just the basics, when it comes to choosing between their providers

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Frankly, Malcolm Frank… Part 2

Malcolm Frank is EVP, Strategy and Marketing for Cognizant

Now to the real meat of our discussion with Cognizant’s strategy lead, Malcolm Frank, where we discuss the future of the CIO’s role and the IT function, the SMAC Stack and the Internet of Things

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Has Infy got its mojo back? Let’s ask Shibu…

S D Sibalal, Co-Founder and CEO of Infosys

We got a few minutes with Shibu, CEO of Infosys, to find out what’s going on under the Infosys hood these days

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Accenture, Xerox and Cognizant make the Winners Circle to support October’s healthcare chaos

Report Author, Adam Luciano, Principal Analyst, HfS Research (Click for bio)

The three service providers that we found best placed currently to service the healthcare payers are Accenture, Xerox, and Cognizant

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