Category Archives: HR Strategy

Yes, it’s true… one in three Apple engineers is really Indian

apple-india

As Apple is growing, so is the scope of its Indian-centric IT outsourcing to support it’s ever-increasing needs

2 Comments

The Digital Transformation Services Blueprint Primer is unveiled: Accenture, Cognizant, IBM, Infosys and TCS are the front runners

Click to Enlarge

HfS has published a Blueprint Primer Report that evaluates this emerging Digital Transformation services landscape

5 Comments

Accenture makes significant As-a-Service play by bringing together Operations, Cloud and Infrastructure

Mike Salvino is Group Chief Executive, Accenture Operations, Infrastructure and Cloud Services

The services world has already started to change – and those who are only just realizing this may already be too late

7 Comments

Announcing our North American 2014 Blueprint Summit… we’re hitting Chicago this November

Blueprint Sessions Chicago

The famous HfS Blueprint Sessions are back stateside to rattle the global services and outsourcing industry like never before

Leave a comment

The new table-stakes: Fixing the Analog Present for a Digital Future

Click to Enlarge

Until our industry takes the painful steps to fix the current legacy it has created, many will likely fail in creating a new era of Digital services

22 Comments

Outsourcing and shared services investment intentions at record high as the Integrated Global Services model takes center stage

Click to Enlarge

Simply plastering more and more lipstick on the same old pig is eventually going to fail for many as Integrated Global Services becomes the future model of choice

4 Comments

Parikh preaches, prophesizes and prognosticates… Part 2

Avasant CEO Kevin Parikh addresses some big industry issues with an ambitious consulting approach

The final part of Phil Fersht interviewing Avasant CEO Kevin Parikh

2 Comments

Can Infovish disrupt the Indian services model and rediscover its mojo?

infovish

The Infy old guard make a bold statement to the world by putting the popular tech innovator, Vishal Sikka, in charge of rediscovering that elusive Infosys mojo

18 Comments

The digital failure of today’s operations talent: two-thirds of enterprises are falling short

Click to Enlarge

A Digital talent crunch is coming and this could get ugly for some

23 Comments

Parikh preaches, prophesizes and prognosticates… Part 1

Kevin Parikh is Global CEO and Senior Partner at Avasant (click here for bio)

Phil Fersht interviews Avasant CEO, Kevin Parikh (Part 1)

Leave a comment

Why offshoring is hotter than ever

Costs_Squeezed

Close to a third of enterprises are increasing the offshore component with their service providers, and a fifth with their own shared services

14 Comments

Defying disruption, or a ticking HR time-bomb? How TCS reduces its average cost per employee by 6.3% each year

Reduction_Employee_Cost_Base_TCS

Not only does TCS enjoy the highest revenue growth in the IT services industry, it is also the most profitable – so what’s the secret sauce?

11 Comments

Europe’s finest enterprise operators take on the USA at the Cambridge University Blueprint Sessions. Who’s sourcing smarter?

This June we are assembling the ultimate pool of European and American services talent to duke it out on the hallowed lawns of Cambridge’s Gonville and Caius College

Leave a comment

Capgemini’s new BPO General rocks up: Chris Stancombe

Christopher Stancombe is Chief Executive Officer, BPO strategic business unit, Capgemini

From geophysics to BPO… HfS’ Phil Fersht interviews Capgemini’s new CEO for BPO, Chris Stancombe

2 Comments

A little bit of HR heaven as Kutik tackles the toughie from Southie

degnan-manning-kutik-post

Christa Degnan Manning talked with Bill Kutik about the Extended Enterprise, the Employee Experience, Workforce Enablement, and hybrid HCM systems

1 Comment

Outsourcing advisors must be governance experts armed with research if they want to survive

Governance?  Research?  Really?

Advisors need to provider governance support and research in order to survive

7 Comments

BPO: Pronounced dead, but still very much alive

bpo-rising-from-grave

BPO is just at the beginning of a much more dynamic phase of its existence and it at least three years’ away from being put to bed.

15 Comments

TCS breaks into the HfS Global IT Services Top 10, with Cognizant poised to follow

Click to Enlarge

As we predicted last year, TCS has now become the first of the Indian majors to break the IT Services Top 10 for revenues, replacing CGI

7 Comments

Accenture de-emphasizes the term “outsourcing” – is this the final death knell for the O word?

outsourcing-tombstone

Accenture’s dropping the term “outsourcing” from its strategy line is the most significant yet in terms of rebranding the outsourcing business

18 Comments

Moving Mountains with Mike, Part 2

Here’s the second tranche or our interview with outsourcing hall-of-famer, and the man who’s steered Accenture’s BPO juggernaut these past few years, Mike Salvino.

Leave a comment