Category Archives: HR Strategy

Missed the 2015 HfS Research Agenda Web-Session? Then here’s the replay…

Hear from the HfS analyst practice leaderships this Thursday.  Click to Register now

Want to hear what HfS is covering in 2015 before our competitors rip us off?

Leave a comment

Accenture, Cognizant, Wipro and Infosys are the marketing and digital customer experience services front runners

Click to Enlarge

HfS unveils the first industry Blueprint that looks at Marketing Operations and Digital Customer Experience Management Services

3 Comments

The Twelve Tenets of Trust

12-Tenets

One core element is needed for enterprises to get through the next 12 months, let along the next 12 years: Trust

Leave a comment

Why we need to stop boring ourselves to death and focus on what really matters: building TRUST

Bored

The biggest disruptive trend on the horizon is TRUST

15 Comments

Did you get with the As-A-Service program in Chicago?

Click to Enlarge

Next week, in Chicago, we will stare at that wall we’ve hit, and collectively figure out how to jump over it. So without further ado, pop in your headphones, turn up the volume and enjoy!

Leave a comment

The Ten Tenets Driving the As-a-Service Economy

Click to Enlarge

As the As-a-Service Economy continues to emerge and evolve, it is the belief of HfS that the model will follow ten key tenets

24 Comments

Murphy’s BPO Law

Carole Murphy is Capgemini's Head of BPO Business Transformation

Phil Fersht interviews Carole Murphy, Capgemini’s Head of BPO Business Transformation Services

5 Comments

Deconstructing your manual BPO activities for the As-a-Service Economy

Charles Sutherland (pictured right) deconstructs BPO with Tom Ivory in a Dallas parking lot

Architecting a BPO solution is not all that different from being a writer of a comedy movie, whether that writer happens to be based in Hollywood, London, Paris or Mumbai.

8 Comments

How successful do you think you really are?

success-indicator

A truly frightening way to look at yourself…

1 Comment

More hope less fear, please – Digital is not only changing the way we work, it’s improving it

people-digital

The world of work’s just so much more interesting and rewarding today that it was even five years’ ago

18 Comments

Shamelessly Shamus: Why Europe is positioned to leapfrog the United States

Shamus Rae is Partner at KPMG and Heads Operational Transformation in Europe

Did you hear the one about the Mamil (middle aged man in lycra), who got off his bike, donned a suit and tie and joined a Big 4 consulting firm to wax lyrical about sourcing strategy?

1 Comment

The powerhouses of global sourcing are meeting in Chicago this Fall… can you really afford not to be there?

Blueprint-Sessions-Chicago

The famous HfS Blueprint Sessions are back stateside to rattle the global services and outsourcing industry like never before

Leave a comment

How can we re-humanize the enterprise with two-thirds of staff becoming irrelevant, a similar number sick of their employers

Office_Talent

There needs to be a significant mindset change from both employers and their staff to re-humanize the enterprise

10 Comments

Not worried about robots taking your job? This may change your mind…

The Robots Are Here Right Now

9 Comments

Welcome to the age of Digital cruelty, where two-thirds of operational jobs are under threat

DigitalTransformation

Organizations have been trying to reduce their labor costs for decades, but something feels very different about the new Digital reality in which we operate.

27 Comments

The 2014 Talent Acquisition Services Blueprint: Which providers are delivering in today’s Digitally-challenged marketplace?

Click to Enlarge

The 2014 Talent Acquisition Services Blueprint: Defining and Sourcing the Talent you need in today’s Digitally-challenged marketplace

1 Comment

What’s the real impact of Digital Technologies on Outsourcing and Shared Services?

Transformation-Survey-Blog

The business world is fundamentally shifting, but do our organizations really need to reinvent their operating models to stay ahead of the curve?

Leave a comment

Eugene eulogizes about managed governance services

Eugene Kublanov, Managing Director for KPMG's Managed Governance Services

HfS interviews the great bald eagle of sourcing himself, Eugene Kublanov.

Leave a comment

Yes, it’s true… one in three Apple engineers is really Indian

apple-india

As Apple is growing, so is the scope of its Indian-centric IT outsourcing to support it’s ever-increasing needs

2 Comments

The Digital Transformation Services Blueprint Primer is unveiled: Accenture, Cognizant, IBM, Infosys and TCS are the front runners

Click to Enlarge

HfS has published a Blueprint Primer Report that evaluates this emerging Digital Transformation services landscape

11 Comments