We need to talk more openly about the future governance of artificially intelligent environments
Without Design Thinking, enterprises are really just retrofitting expensive solutions into legacy processes and likely wasting a whole load of time, resources and money. It all starts with Design Thinking.
Can we really progress in this era of denial and bullshit? Of course not…. we will see a few bold moves to get ahead of this market, and some may well come from this potential marriage of big consulting and big BPO.
The latest HfS Procurement-as-a-Service Blueprint captures the transition of service providers into the As-a-Service Economy
Phil Fersht interviews Source co-founder Barry Matthews about their merger with Alsbridge and his hands-on experiences of Robotic Process Automation
Operations are becoming standardized, cloudified and robotized – and if we can’t reorient our staff to accept this reality and expand their capability horizons, many will be waiting tables, driving ubers or cutting hair before we know it.
On the week when Capgemini opened its wallet to make one of the largest services deals in history, with the $4 billion acquisition of IGATE, we thought it high time to focus on one business division that’s really been on fire the last couple of years – Business Process Outsourcing. With Capgemini’s proven capabilities delivering […]
Lee rhetoric, more dialog among the key stakeholders and better real-world education is the only real formula for success
Here’s my guide to being an effective virtual worker in six easy steps
Robotic Process Automation is about working smarter, not cheaper – and the skills needs are red hot in the outsourcing space right now