HfS Network

Category Archives: HR Strategy

What does Coca-Cola teach us? Sell the Lifestyle. Don’t Sell the Drink. Millennial Recruiting and Retention Lessons from the World of Advertising.

The way in which organizations recruit and retain millennials needs to change, starting with the way in which these organizations pigeon-hole this generation.

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Five must-have traits for Leaders

If you see yourself as a leader, have a quick look at the "five questions mirror." If you can't get past this list honestly, save yourself some time. You’re not a leader. That’s not all bad—you can still do something cool and be popular some place.

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Will you really have to retire at 50? Not if you're smart about marketing and repackaging your skills

Will you really have to retire at 50? Not if you're smart about marketing and repackaging your skills

Phil Fersht gives a contrarian viewpoint to Len Kendall's article "Get ready to retire at 50…Not because you want to, but because you'll have to"

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The broader issues behind Brexit send a frightening message to the services industry

The broader issues behind Brexit send a frightening message to the services industry

This rebellion against the establishment can be clearly mirrored in our enterprises, where similar issues of disenfranchisement are rapidly permeating with 30% of rote services jobs likely to be eliminated

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Digital labor will trim 1.4 million global services jobs by 2021

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Low skilled, routine jobs drop 30% as many of these roles get phased out over the next 5 years, resulting in a net loss in the global services industry of 9%, totaling 1.4 million jobs by 2021

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Futurist Gerd Leonhard to keynote at HfS Cognition this September

Futuring Gerd Leonhard will keynote at HfS' Cognition Summit this September

Phil Fersht interviews Futurist Gerd Leonhard prior to his keynote at the HfS Cognition Summit this September

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When did employees become "costs"?

Stapler - Office Movie

Human labor should be viewed as a valuable commodity that adds value to a business, not some burden on the profit margin that needs to be eliminated

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The back office is dead... long live OneOffice

Intelligent OneOffice

We're evolving to an era where there is only "OneOffice" that matters: creating the digital customer experience and an intelligent, single office to enable it

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Teleperformance, Concentrix and Sutherland lead the HfS Contact Center Operations Blueprint

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HfS unveils the 2016 HfS Blueprint for Contact Center Operations, authored by Melissa O'Brien

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The future of work is about capabilities you (should) already have

Fries with that?

New workforce trust is all about initiative, attitude, personality and trust

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