Category Archives: HR Strategy

The HfS 2016 Blueprint Research Agenda …at your service

Click to Enlarge

The analyst industry’s most ambitious 2016 research agenda

Leave a comment

Life beyond automation? Consider the H Factor

Technology is useless without the H Factor to drive it...

The H Factor: Being smart humans who can intelligently apply tech, not be replaced by it


Did HfS really just uberize the analyst business?

Click to read the full article over at Influencer Relations

After reading this, people will start to use the term “HfS-ize” instead of uberize


And finally… The Agenda for the Harvard Working Summit for Service Buyers


Who else can put on an event and oversubscribe it before even releasing the bloody agenda?  Didn’t people realize the central theme this year is invoice processing transformation in Kazakhstan? Well, the long wait is over and we’re proud to  present a slightly eccentric and highly knowledgeable line up of industry luminaries for our upcoming HfS Working […]

Leave a comment

Cannibalize or face extinction (if you want to survive in the As-a-Service Economy)

hannibal the cannibal

Most service providers are not structured for success….. and the problem lies at the top


IBM makes a meteoric rise into the HR-as-a-Service big three


Every HR head wants a Workday rollout… and every SI wants a SaaS services acquisition


Glenn gives us Government-as-a-Service (GaaS)

Glenn Davidson, Managing Director at Accenture Federal Services

Glenn Davidson, at Accenture Federal Svs, discusses with HfS how Government-As-a-Service is shaking up public sector operations


Hello As-a-Service Economy, goodbye Outsourcing, Part 2

State of Denial

We need to reach that pivot-point where business leaders make real, definition investment actions to change their operations


Finally – somewhere to find your next As-a-Service job…


Don’t be confined to the scrap heap of legacy workers no longer relevant for the modern workforce

Leave a comment

Good heavens, it’s Liz Evans…

Liz Evans

Phil Fersht interviews Liz Evans, KPMG’s leading practitioner for governance and relationship management

1 Comment

Hello As-a-Service Economy, goodbye Outsourcing, Part I


HfS defines the Eight Ideals of The As-a-Service Economy and the evolution from legacy outsourcing


The lack of ethics in enterprise AI and intelligent automation

Click to Enlarge

We need to talk more openly about the future governance of artificially intelligent environments


Visualizing Vishal’s first year at Infy

Infosys CEO Vishal Sikka talks to HfS on his first year in charge

Interview with Vishal Sikka, CEO and MD, Infosys


KPMG makes a bold HR-as-a-Service move buying out Towers Watson’s Workday practice

KPMG As-a-Service

As-a-Service has arrived and HR provides the early battleground, so sit back and enjoy the show =)


Why Hillary could be the biggest friend of offshore and nearshore outsourcing

The Uber Hater

The US is an increasingly unattractive place to do business. Let’s not make it even worse


Our Dallas working summit really rocked… next up Harvard Square!

Highlights from the recent As-a-Service HfS Working Summit in Dallas, Texas

Leave a comment

Why Design Thinking can save the outsourcing industry

Design Thinking

Without Design Thinking, enterprises are really just retrofitting expensive solutions into legacy processes and likely wasting a whole load of time, resources and money. It all starts with Design Thinking.


Why big consulting needs to buy into BPO to address the As-a-Service Economy


Can we really progress in this era of denial and bullshit? Of course not…. we will see a few bold moves to get ahead of this market, and some may well come from this potential marriage of big consulting and big BPO.


Ready for a reality slap around the face with a wet kipper?

The next HfS Service Buyer Working Summit will be held in Harvard Square, Cambridge MA, 1st-2nd December 2015

Leave a comment

Procurement makes its move to As-a-Service…. so who’s leading the market?

Click to Enlarge

The latest HfS Procurement-as-a-Service Blueprint captures the transition of service providers into the As-a-Service Economy