Category Archives: HR Strategy

Service providers blame their clients, advisors and analysts for their As-a-Service failure

Lee rhetoric, more dialog among the key stakeholders and better real-world education is the only real formula for success

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How to avoid being a terrible virtual worker

Here’s my guide to being an effective virtual worker in six easy steps

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Work smarter, not cheaper: Automation skills have rapidly arrived at the top of the talent agenda

Robotic Process Automation is about working smarter, not cheaper – and the skills needs are red hot in the outsourcing space right now

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How As-a-Service is your organization?

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This emergence of “As-a-Service” represents the most disruptive series of impacts to the traditional IT and business services industry that we have seen. Whether you buy, provide or advise on business and IT services, your opinions and intentions are critical for our research, so please spend some time completing our study and you could win an Apple Watch.

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Are sourcing advisors really the new analysts?

What are we becoming?

The evolving confusion over advisor and analyst roles is a result of a lack of real influencers in the services industry

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The Infamous Sourcing Savants are back!

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An HfS Webinar Production, March 26th 2015: Digesting a Manic 6 Months to Make Sense of the As-a-Service Economy

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Mike Sutcliff, Digitally Distinct

Mike Sutcliffe is Group Chief Executive, Accenture Digital (Click for bio)

Mike Sutcliffe, Group Chief Executive, Accenture Digital, talks to HfS analyst Phil Fersht on the disruptive impact of Digital technologies on Business Services and Operations

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NASSCOM 2015: More MBA, less ABAP is the recipe for India’s Digital success

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NASSCOM’s Mumbai showpiece, India’s premier Leadership Forum, exuded an energy not seen since the recession. Now it’s time for India’s service stars to grasp their Digital opportunity like never before

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Europe: If you can’t do Arbitrage, then Automate!

Labor-Robotics

if your enterprise cannot make the swift changes you need to upskill your operations talent, surely the advent of Robotic Process Automation platforms is providing an increasingly appealing alternative path to take?

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Dallas, we have a problem: Advisors struggling to deliver Expertise-as-a-Service

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Consultants are supposed to be like doctors – they need to use the latest tools, technologies and knowledge at their disposal to help their clients

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Skill not Scale, Part II: Europe poses the biggest opportunity as As-a-Service models emerge

There clearly is a need for more flexible labor in many European countries, and the ability to source skills “As-a-Service” from providers is becoming increasingly appealing

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Cost is the New Black: The Overbearing Paradoxical C-Suite Imperative for 2015

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60% of enterprise C-Suites are actively seeking to reduce their reliance on labor in their operations – but most are discovering they need to work smarter before they can work cheaper.

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Skill not Scale: The Massive Opportunity Awaiting the Services Industry

Opportunities_Ahead

There needs to be a coming-together of consulting and outsourcing service delivery, the likes of which we have yet to see at a broad scale in the services industry

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The Ten Tenets Driving the As-a-Service Economy

As-a-Service-Economy

As the As-a-Service Economy continues to emerge and evolve, it is the belief of HfS that the model will follow ten key tenets

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Missed the 2015 HfS Research Agenda Web-Session? Then here’s the replay…

Hear from the HfS analyst practice leaderships this Thursday.  Click to Register now

Want to hear what HfS is covering in 2015 before our competitors rip us off?

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Accenture, Cognizant, Wipro and Infosys are the marketing and digital customer experience services front runners

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HfS unveils the first industry Blueprint that looks at Marketing Operations and Digital Customer Experience Management Services

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The Twelve Tenets of Trust

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One core element is needed for enterprises to get through the next 12 months, let along the next 12 years: Trust

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Why we need to stop boring ourselves to death and focus on what really matters: building TRUST

Bored

The biggest disruptive trend on the horizon is TRUST

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Did you get with the As-A-Service program in Chicago?

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Next week, in Chicago, we will stare at that wall we’ve hit, and collectively figure out how to jump over it. So without further ado, pop in your headphones, turn up the volume and enjoy!

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Murphy’s BPO Law

Carole Murphy is Capgemini's Head of BPO Business Transformation

Phil Fersht interviews Carole Murphy, Capgemini’s Head of BPO Business Transformation Services

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