Category Archives: HR Strategy

Why 77% of the C-Suite really want provider-replacement therapy

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Now is time for the C-Suite to step back in to broker that next wave of services transformation

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Three very handsome CEOs take on three advisors… only on HfS

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This February, three CEOs bake-off against three of the industry’s finest advisors in an unvarnished, unsponsored shootout of futuristic debate on the future of BPO.

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HfS announces expansion plans for 2016 across our analyst and commercial operations

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HfS Research, the leading analyst authority, has announced major additions to its worldwide research analyst and commercial operations as it continues its stellar growth performance

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50% of Buyers are change imposters, so avoid them if you can!

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You must weed out the change imposters if you don’t want to go down with them

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The discussion thread that defines us? Traumatic 2016… Survive the race to the bottom!

Indian heritage majors... rev growth 2010-present

2016 is the year that will separate the service dinosaurs from the savvy cannibalizers

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10 issues defining the services industry in 2016

The HfS analyst team demands 10 big things the services industry needs to address in 2016

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HfS is back in Cambridge University for another no-cheese bake off of services leaders

This promises to be another UK style “throw the kitchen sink at everything crappy about our service industry”

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80% of outsourcing relationships fail to deliver collaborative value… so what can we do?

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Too many of today’s services relationships are just not set up to be collaborative ventures

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Save the dates for our 2016 HfS Buyers Summits

Next stop in the HfS quest for operational perfection... Gonville and Caius College, Cambridge

At HfS, we are thrilled to unveil our 2016 Summit Agenda, starting with a return to Cambridge University in March

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The 2016 HfS Autonomics Premier League Table

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And finally… the eagerly-awaited industry bellwether 2016 HfS Autonomics Premier League table is unveiled… Tom, firstly, what is autonomics and why is it different from RPA? Thanks Phil, before we dive into the details, let’s level set where we believe the industry is at. We have seen the market and the discussion on Intelligent Automation […]

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Finance talent: automation skills now trumping analytics skills

Need for Automation skills in F&A increasing

If finance staff are not willing to adapt to the As-a-Service world, they will be irrelevent in tomorrow’s enterprise

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Rohit’s rhetoric

Rohit Kapoor is Vice Chairman and CEO EXL (Click for bio)

EXL CEO Rohit Kapoor talks to HfS’ Phil Fersht about the future of BPO and his own company’s story

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The HfS 2016 Blueprint Research Agenda …at your service

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The analyst industry’s most ambitious 2016 research agenda

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Life beyond automation? Consider the H Factor

Technology is useless without the H Factor to drive it...

The H Factor: Being smart humans who can intelligently apply tech, not be replaced by it

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Did HfS really just uberize the analyst business?

Click to read the full article over at Influencer Relations

After reading this, people will start to use the term “HfS-ize” instead of uberize

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And finally… The Agenda for the Harvard Working Summit for Service Buyers

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Who else can put on an event and oversubscribe it before even releasing the bloody agenda?  Didn’t people realize the central theme this year is invoice processing transformation in Kazakhstan? Well, the long wait is over and we’re proud to  present a slightly eccentric and highly knowledgeable line up of industry luminaries for our upcoming HfS Working […]

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Cannibalize or face extinction (if you want to survive in the As-a-Service Economy)

hannibal the cannibal

Most service providers are not structured for success….. and the problem lies at the top

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IBM makes a meteoric rise into the HR-as-a-Service big three

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Every HR head wants a Workday rollout… and every SI wants a SaaS services acquisition

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Glenn gives us Government-as-a-Service (GaaS)

Glenn Davidson, Managing Director at Accenture Federal Services

Glenn Davidson, at Accenture Federal Svs, discusses with HfS how Government-As-a-Service is shaking up public sector operations

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Hello As-a-Service Economy, goodbye Outsourcing, Part 2

State of Denial

We need to reach that pivot-point where business leaders make real, definition investment actions to change their operations

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