Category Archives: HR Outsourcing

WellPoint’s governator, Tony Filippone, joins HfS as Research Vice President

April 25th, 2011

Please welcome Mr Anthony Filippone to the hallowed ground of HfS analyst, industry thought-leader, and, most notably, the role of Governator-Extraordinaire

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Why HfS is the first analyst to deliver real-time BPO price-benchmarking

April 19th, 2011

HfS today launched the research industry’s first price-benchmarking practice, the HfS BPO PriceIndicator™, to cover business process outsourcing (BPO) functions. These include business processes specific to Finance and Accounting, Procurement, Human Resources and industry-specific outsourcing functions, such as healthcare, insurance and banking

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The Future of Work – Who will lead?

March 30th, 2011

Companies need leaders to start thinking about the future of work as part of their business planning processes. HR leaders are well positioned to understand the capability and talent of the organization. They also have access to more enabling technology they ever before to help engage the entire workforce in creating the future of work at their companies.

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Welcome to Networking 2.0 – HfS and SIG are moving the needle for the sourcing industry

March 8th, 2011

The biggest issue in today’s sourcing industry is the need for a truly independent and high-value environment for sourcing and outsourcing practitioners to collaborate and share knowledge. HfS is delighted to announce an exclusive industry partnership with the premier membership organization that has served sourcing and outsourcing professionals from Global 1000 companies throughout a 20-year history: the Sourcing Interests Group.

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EquaTerra + KPMG – a new era, or a new error for outsourcing advisory?

February 22nd, 2011

So… has KPMG made a wise move purchasing EquaTerra, and how will this impact the industry?

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Industry-specific analytics: where providers can differentiate or disappoint

February 17th, 2011

As data analysis techniques have gotten smarter over the years, analytics have emerged as a specialized function of business employed broadly across industries and functions. Our new HfS Report, imaginatively titled Where offshore analytics is heading in 2011 investigates…

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Bill grills the Madonna of HRO herself: Mary Sue Rogers

February 16th, 2011

Mary Sue Rogers will share her insights into why full-service HRO has had a mixed scorecard in its first 10 years; what she will be doing differently in the next 10; the unique technologies used in HRO not usually found in a traditional HR environment; and the critical role of third parties and what they do in successful HRO engagements.

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A healthcare BPO summit… with Sumit

November 4th, 2010

Healthcare has been on everyone’s minds in the US, in the wake of the acrimonious legislative fight and with the recent elections. And when any industry gets the squeeze, us sourcing-folk immediately think “hmmm, will they now do some outsourcing…

Deborah Kops, delightful doyenne and describer, joins the HfS research family

November 2nd, 2010

Over the next year, you’ll be able to sample some of the most innovative thinking in sourcing change through Deborah Kops’ frequent columns and commentary exclusively for HfS Research

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Up in the air with Ritesh Idnani… Part I

October 11th, 2010

Several people at Infosys have told me that noone spends more time traveling across the globe than the COO for their BPO business… Ritesh Idnani. So when we teed up an interview with him, I asked him how many airmiles he has racked up, and his response was simply “am getting close to George Clooney’s character in the movie Up in the Air.”

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Outsourcing marriage counselling… with Liz Campbell Evans

September 22nd, 2010

If your outsourcing relationship is on the rocks, one person who can provide some tried-and-trusted therapy is EquaTerra’s Liz Campbell Evans

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Sal-sourcing in the real world, Part I

September 15th, 2010

Mike Salvino – or simply “Sal” to his friends and colleagues, has brought a real air or pragmatism to Accenture, where he now leads the firm’s global BPO business. Read Part I of his interview with Horses for Sources.

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The hunters and the hunted: Indian BPOs readying for a rebound

August 28th, 2010

As the world recovers from recession, the major Indian BPO providers eagerly await a return to the BPO boom, which has paused in the past 18 months as companies have sought to cope with riding out the tough-times. While the bounce-back has hardly been resurgent, BPO is clearly firmly on the corporate agenda and many of the leading Indian service providers are expanding staff, acquiring competitors, and making new marketing plans to widen market share and penetrate new sectors, such as the mid-market.

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Time for HP to shephurd its BPO business

August 8th, 2010

When Mark Hurd took up the reins as HP’s boss back in 2005, the company badly needed him to stabilize the business, drive up the stock price, and add discipline and cost-control into many of its global operations. And whatever the reason for his demise (quite frankly, he’s not Tiger Woods, so who cares?), he’s done what HP needed him to do – and this is a good time to put someone else at the helm who can start closing the gap with IBM and others. In fact, he should have gone sooner, because there’s a lot of ground to be made up right across the board. One of those is a flagging BPO business that had outperformed anyone’s expectations before the EDS merger threw it into a confused shambles.

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Check out our monthly newsletter: “The Finish Line”

August 7th, 2010

Welcome to the inaugural edition of The Finish Line! We will endeavor to gather and distill the significant news and information in global sourcing on a monthly basis to present to you. On selected key issues, we will provide insight and commentary from the Horses team and other thought leaders. We hope that you find The Finish Line useful, interesting and insightful.

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New HfS Report – Desperately Seeking Innovation in BPO: Enterprises Speak Out

July 24th, 2010

Innovation is now the critical ingredient for most buyers of Business Process Outsourcing (BPO) services –unequivocally proven by a new HfS Research study of 588 shared services and outsourcing executives. This report dives into the experiences and expectations of today’s enterprise BPO buyers when it comes to achieving innovation, and offers actionable recommendations for devising a strategy to improve their innovation agenda with their BPO endeavor.

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Hewitt into AON: a sad, bad day for HR Outsourcing?

July 12th, 2010

Waking up this morning to hear the news of Hewitt’s acquisition by AON signalled a sad, bad day for HR Outsourcing.
The HRO industry is now consolidating faster than any of us imagined… forget ADP/Workscape, this is BIG – and leaves the global HRO market with three major global HRO enterprise-level providers – IBM, NGA and Xerox (ACS)

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BPO’s billion dollar best-kept secret: Part I

July 1st, 2010

There are a lot of secrets in the BPO business, however, one best-kept secret that is worth revealing, is the Xchanging story. The the UK-headquartered firm is the largest purelay BPO provider today, with revenues over $1.1bn.

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Surprise, surprise… HR still hates outsourcing. Is its next victim RPO, or will it get trumped this time?

June 22nd, 2010

HfS Research’s latest study, conducted in conjunction with Human Resources Executive Online, gleaned the views and dynamics of 238 HR executives towards RPO. And the first factor that was apparent, was that RPO was low down the list of recruiting services HR executives are going to take a look at this year.

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Innovation in BPO purgatory, Part III: the escape route

June 15th, 2010

When it comes to achieving innovation when outsourcing, buyers need to identify where real innovation is possible, and where they only really need operational efficiency. Both buyers and providers need to be honest with themselves to determine whether they are truly prepared to invest in either achieving or delivering innovation. If not, stick to being operationally efficicient and stop talking about an innovation game-plan that will never happen.

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