Category Archives: HR Outsourcing

Rescuing BPO from its trough of directionless boredom: Make jobs challenging and creative

Bored BPO Cat

Enterprises need to create business manager roles to energize the Digital Generation

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Accenture, IBM, NGA and NTT Data lead in SuccessFactors services

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HfS unveils the first ever industry report on SuccessFactors services

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There’s a whole generation with a new explanation… in San Francisco

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Our first-ever Working Summit for Buyers happens in San Francisco at the St. Regis Hotel May 26th – 27th.

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Mike Cook joins HfS to give HR a good roasting…

Mike Cook is the Human Resource Services Research Director at HfS Research, shaping the firm’s research in a newly formed ”HR-as-a-Service” domain that helps enterprises transform their HR and workforce management capabilities in the emerging As-a-Service Economy. (click for bio)

Mike Cook likes skeet shooting, so get ready for him to take potshots in his HR-as-a-Service research.

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Three very handsome CEOs take on three advisors… only on HfS

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This February, three CEOs bake-off against three of the industry’s finest advisors in an unvarnished, unsponsored shootout of futuristic debate on the future of BPO.

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HfS announces expansion plans for 2016 across our analyst and commercial operations

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HfS Research, the leading analyst authority, has announced major additions to its worldwide research analyst and commercial operations as it continues its stellar growth performance

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The discussion thread that defines us? Traumatic 2016… Survive the race to the bottom!

Indian heritage majors... rev growth 2010-present

2016 is the year that will separate the service dinosaurs from the savvy cannibalizers

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HfS is back in Cambridge University for another no-cheese bake off of services leaders

This promises to be another UK style “throw the kitchen sink at everything crappy about our service industry”

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The HfS 2016 Blueprint Research Agenda …at your service

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The analyst industry’s most ambitious 2016 research agenda

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IBM makes a meteoric rise into the HR-as-a-Service big three

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Every HR head wants a Workday rollout… and every SI wants a SaaS services acquisition

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Good heavens, it’s Liz Evans…

Liz Evans

Phil Fersht interviews Liz Evans, KPMG’s leading practitioner for governance and relationship management

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KPMG makes a bold HR-as-a-Service move buying out Towers Watson’s Workday practice

KPMG As-a-Service

As-a-Service has arrived and HR provides the early battleground, so sit back and enjoy the show =)

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Ready for a reality slap around the face with a wet kipper?

The next HfS Service Buyer Working Summit will be held in Harvard Square, Cambridge MA, 1st-2nd December 2015

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The industry’s first Workday services blueprint: A new breed of As-a-Service providers has disrupted HR delivery forever

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The industry’s first-ever Blueprint Report looking at Workday Services

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The 2014 Talent Acquisition Services Blueprint: Which providers are delivering in today’s Digitally-challenged marketplace?

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The 2014 Talent Acquisition Services Blueprint: Defining and Sourcing the Talent you need in today’s Digitally-challenged marketplace

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Why offshoring is hotter than ever

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Close to a third of enterprises are increasing the offshore component with their service providers, and a fifth with their own shared services

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A little bit of HR heaven as Kutik tackles the toughie from Southie

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Christa Degnan Manning talked with Bill Kutik about the Extended Enterprise, the Employee Experience, Workforce Enablement, and hybrid HCM systems

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BPO: Pronounced dead, but still very much alive

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BPO is just at the beginning of a much more dynamic phase of its existence and it at least three years’ away from being put to bed.

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Accenture de-emphasizes the term “outsourcing” – is this the final death knell for the O word?

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Accenture’s dropping the term “outsourcing” from its strategy line is the most significant yet in terms of rebranding the outsourcing business

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Is BPO on the brink of a technology revolution?

Crossing the Chasm

Why BPO clients which have tech-enabled their processes are achieving better performance and outcomes

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