Category Archives: HR Outsourcing

After 24 years, it’s adios ACS (er… except in Asia/Pac)

January 27th, 2012

Two years into its $6.4 billion acquisition, Xerox has finally decided to phase out this famous old ACS brand

Sal’s six stages of sourcing: BPO’s Generations

January 14th, 2012

Mike Salvino is Group Chief Executive, Business Process Outsourcing, for Accenture

The BPO industry has been going though an incredible evolution since the first major deals was cast, barely more than a decade ago, that it’s high time we took stock and take a good look at the phases – or generations – through which our industry has progressed. And there are few people who have lived and breathed these generational shifts more closely that Accenture’s BPO leader, Mike Salvino.

10 Comments

Smackdown: Where is BPO going?

January 5th, 2012

Like a typical extended family at Thanksgiving, the buy family and the sell families cussed and discussed about the trends and challenges buffeting BPO. They passed the peas and offered some pretty unbridled opinion and insight. Click to download the highlights

One of the highlights of 2011 was that great web-debate on the Future of BPO where 1,100 people across the globe dialed in to hear from our buy and sell families. Here were the highlights…

Leave a comment

SAP + SuccessFactors = Great for SAP, but could restrict growth potential for the HR services industry

December 4th, 2011

"I'll show you how I feel about your license model..."

With SAP’s move to “Cloudify” its software portfolio with the $3.4bn acquisition of the darling of HR software, SuccessFactors, we do not believe this is particularly good news for BPO service providers and services clients

21 Comments

As InfosysBPO reaches the $500m mark, is it ready for the big-time?

November 20th, 2011

InfosysBPO is now a major BPO contender in the global marketplace, having quietly gone about building its BPO business streams since its inception via the buyout of FAO provider Progeon, exactly five years’ ago and expects to reach the landmark of $500m in revenues this year. HfS has always been encouraged by the firm’s approach to developing both horizontal and vertical BPO services, and its focus on leveraging its IT heritage to augment its value proposition. Infy is by no means the biggest player in the BPO business nor does it want to be, but it has been able to establish itself as a smart and very respected player in the BPO business.

8 Comments

Why outsourcing professionals must stay in touch with the 99%

November 6th, 2011

Governments are very capable of passing measures very quickly to restrict outsourcing if things get really bad – and they won’t have any choice if the 99% demand it. All outsourcing stakeholders – buyers, providers and advisors – need to focus, more than ever, on helping organizations approach outsourcing as one supporting component of a holistic solution.

11 Comments

Double-Dip Dynamics, Part II: The new tenets of outsourcing – process standardization, global flexibility and better technology

October 29th, 2011

What is motivating buyers to outsource in this current climate? While eliminating cost is still is a huge fundamental, buyers are even more focused on achieving greater flexibility to scale their global operations as a prime motivating factor. Clearly, many executives are getting more experienced and skilled at driving an sourcing initiative, and are confident they can use the endeavor as a change agent to promote and implement much-needed change in their businesses.

12 Comments

Here is The BPO Resource Center: breaking new ground in research, learning and debate

October 14th, 2011

Today, we have launched The BPO Resource Center that’s geared to become THE one-stop shop for anyone seeking to learn more about Business Process Outsourcing – without having to pay thousands of dollars for the privilege.

10 Comments

ADP jumps head-first into RPO with The RightThing acquisition, but will this be enough to take on the big players?

October 11th, 2011

ADP has added another tool to its HR BPO toolbox with the acquisition of RPO provider The RightThing. The acquisition of the twenty-year old privately held firm is ADP’s first foray into the RPO market.

Leave a comment

Genpact drives a Nissan into HRO

September 11th, 2011

Genpact has been working with Nissan for more than six years, providing finance and accounting, procurement, customer service, supply chain and analytics services. So adding HR services seems a natural extension of these services – even though Genpact has limited client experience of multi-process HRO.

12 Comments

Be warned – there’s a complete end-end HRO schmooze-fest coming… to Atlanta!

August 8th, 2011

The HR Outsourcing Association burns white-hot as it integrates the HRO buyers’ group and the RPO Alliance into one star-studded, fully integrated cornucopia of HRO

Leave a comment

The healthcare payor BPO situation in 2011: Will Reform shatter a complacent industry?

August 6th, 2011

Despite the value health care payors provide their customers, payors’ processes are complex, manually intensive, and prone to error. One consumer’s visit to the hospital generates substantial legal paperwork, complex approval processes, coordination of benefits with other insurers, and a blizzard of bills, notices, and follow-up calls that require months to resolve. This post elaborates on the new HfS Research report on the current state of healthcare payor Business Process Outsourcing.

1 Comment

ManpowerGroup – a whole lot more than a staffing company?

June 30th, 2011

Manpower Group held its industry analyst and influencer day on June 9, 2011 at its headquarters in Milwaukee, WI.

Leave a comment

The undisputed facts about outsourcing, Part 4: Mid-market buyers are enjoying better outsourcing outcomes than enterprises

June 16th, 2011

Outsourcing of IT and business process has always been a game for large enterprises, where well-executed large-scale employee transitions have resulted in profitable endeavors for both providers and buyers. But while the large buyers like saving the money, it’s actually mid-market sector ($1bn-$3bn revenues) which is getting a lot more out of the experience

13 Comments

Mercercare: the answer to Obamacare?

May 23rd, 2011

Mercer generates $3.5 billion in revenue from it HR consulting, outsourcing, and investment services businesses. It operates in over 40 countries and has more than 20,000 employees.

Leave a comment

Beyond Payroll? Strodders puts ADP under the glass

May 12th, 2011

Fresh off of its solid third quarter earnings release, ADP hosted its annual Analyst Day meeting on May 4 in New York City. Here’s the lowdown from HfS Research Fellow, Keith Strodtman

8 Comments

Outsourcing: a symptom of a failing education system?

April 27th, 2011

Most people still claim they really outsource to save money – of course that’s an immediate benefit, but you wouldn’t even be considering it, if you had operations in place that were really good.

21 Comments

NorthgateArinso: Is it ready to give the HRO market a boost?

April 27th, 2011

Despite a challenging economy, NorthgateArinso grew revenues 8.5% in its 2009/2010 fiscal year and increased win rates in its HRO business. The company has made significant investments in its core technology platforms, established an extensive global delivery infrastructure, created a massive library of process standards, is in the midst of a company-wide rollout of Six Sigma, and has been developing the culture and skills it thinks are required for execution excellence and improved customer satisfaction.

Leave a comment

WellPoint’s governator, Tony Filippone, joins HfS as Research Vice President

April 25th, 2011

Please welcome Mr Anthony Filippone to the hallowed ground of HfS analyst, industry thought-leader, and, most notably, the role of Governator-Extraordinaire

13 Comments