Enterprises need to create business manager roles to energize the Digital Generation
Mike Cook likes skeet shooting, so get ready for him to take potshots in his HR-as-a-Service research.
Phil Fersht interviews Liz Evans, KPMG’s leading practitioner for governance and relationship management
The 2014 Talent Acquisition Services Blueprint: Defining and Sourcing the Talent you need in today’s Digitally-challenged marketplace
Close to a third of enterprises are increasing the offshore component with their service providers, and a fifth with their own shared services
BPO is just at the beginning of a much more dynamic phase of its existence and it at least three years’ away from being put to bed.
Accenture’s dropping the term “outsourcing” from its strategy line is the most significant yet in terms of rebranding the outsourcing business
Why BPO clients which have tech-enabled their processes are achieving better performance and outcomes