Category Archives: HR Outsourcing

The 2014 Talent Acquisition Services Blueprint: Which providers are delivering in today’s Digitally-challenged marketplace?

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The 2014 Talent Acquisition Services Blueprint: Defining and Sourcing the Talent you need in today’s Digitally-challenged marketplace

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Why offshoring is hotter than ever

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Close to a third of enterprises are increasing the offshore component with their service providers, and a fifth with their own shared services

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A little bit of HR heaven as Kutik tackles the toughie from Southie

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Christa Degnan Manning talked with Bill Kutik about the Extended Enterprise, the Employee Experience, Workforce Enablement, and hybrid HCM systems

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BPO: Pronounced dead, but still very much alive

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BPO is just at the beginning of a much more dynamic phase of its existence and it at least three years’ away from being put to bed.

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Accenture de-emphasizes the term “outsourcing” – is this the final death knell for the O word?

outsourcing-tombstone

Accenture’s dropping the term “outsourcing” from its strategy line is the most significant yet in terms of rebranding the outsourcing business

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Is BPO on the brink of a technology revolution?

Crossing the Chasm

Why BPO clients which have tech-enabled their processes are achieving better performance and outcomes

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Moving mountains with Mike, part 1

Mike Salvino is Group Chief Executive, BPO at Accenture (click for bio)

Phil Fersht interviews Accenture’s Group Chief Executive for BPO, Mike Salvino

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The Progressive BPO Train has left the Station – is IBM on it?

Train to the Progression

We would have major concerns about IBM’s positioning for Progressive BPO services, were IBM to seek to sell off the lower-margin elements of its F&A, Procurement or HR businesses, like it has with its customer services BPO business.

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This week on the HfS Podcast: Doing Less With More

HfS SVP, Research, Christa Degnan Manning just published some scorching hot new research (Doing Less With More) on what it will take to make workers more productive and engaged. Based on research of nearly 5,000 employees worldwide, the survey also assessed human resources service providers in rewards, remuneration, and recognition (including payroll, benefits, and employee contact [...]

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Three make Winner’s Circle for Multi-tower HR Outsourcing: NGA, Aon Hewitt and ADP

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HfS announces the first Blueprint Report in HR Outsourcing, with NGA, Aon Hewitt and ADP making the Winner’s Circle

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Naomi Bloom: HRO needs to focus on business analyst services, not call center/manual processing

Naomi Bloom discusses the new breed of SaaS-savvy HRO providers

It will be fascinating to see if the larger SIs and/or HRO providers will be able to craft just the right mix of quality and cost-effectiveness to be successful in delivering much smaller, less labor-intensive and more tool-based implementation and post-implementation HR services.

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HR in the Cloud: It won’t kill HRO, but it may kill what’s left of dysfunctional HR…

How much longer will be stare into the HR abyss?

The emergence of more affordable Cloud based solutions is finally – after decades of disarray – making it possible for firms to stop starring into the HR abyss and start getting functional again.

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We are HfS. Yes we are!

As we gather the largest-ever superstar assemblage of sourcing leaders in New York, let’s have a look back at how we got here as an industry

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Time to inoculate your firm against early-onset Zombieism… by coming to the Blueprint Sessions 3.0 this December

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When  Zombieism takes its grip on enterprise operations, many fail to realize… until it’s too late.  In fact, many of you reading this may already be exhibiting signs of early-onset Zombieism and immediate inoculation is imperative… But never fear folks, as the forthcoming BluePrint Sessions 3.0 in New York this December are specifically designed to [...]

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Invest in the humans first, systems second

Training Day

people lead people and they are asking for the support, training, and enablement to meet and collaborate to both better manage day-to-day work and develop into the next generation of leaders

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Senior managers are almost as disengaged as their subordinates

Christa Degnan Manning is SVP, Workforce and Talent Strategies at HfS (Click for bio)

While we did find higher levels of engagement the higher up the proverbial ladder one goes in an organization, the key take away for us was the difference wasn’t that much.

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Can HR ever overcome its obsession with the automation of obsolete processes?

Christa Degnan Manning is SVP, Workforce and Talent Strategies at HfS (Click for bio)

Why do so many HR executives obsess with administering irrelevant processes when they should be helping their firms’ managers get the best out of their staff?

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Concentrix buys its way into the customer experience management Winner’s Circle

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Concentrix’s investors, SYNEXX, were clearly so impressed with IBM’s performance to reach the Winners Circle for customer experience management, they wanted a piece of the action for themselves

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Are you really working for an energized enterprise?

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HfS is asking YOU – the individual worker – what it will take to empower and energize YOU in your business. Your candid, unbiased insights are extremely important to this unique research study, whether you work in sales, marketing, finance, IT… or any other business function

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Are you ready for a real Governance Academy?

Mike Beals is Vice President, Governance Research and Strategy, HfS Research (click for bio)

We’ve officially launched the HfS Governance Academy; an advanced series of instructor-led online and classroom-based training services designed to help HfS Research’s global enterprise clients govern their outsourcing and shared services environments more effectively

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