The famous HfS Blueprint Sessions are back stateside to rattle the global services and outsourcing industry like never before
Simply plastering more and more lipstick on the same old pig is eventually going to fail for many as Integrated Global Services becomes the future model of choice
Close to a third of enterprises are increasing the offshore component with their service providers, and a fifth with their own shared services
This June we are assembling the ultimate pool of European and American services talent to duke it out on the hallowed lawns of Cambridge’s Gonville and Caius College
BPO is just at the beginning of a much more dynamic phase of its existence and it at least three years’ away from being put to bed.
After all the hype, HfS unveils the first Robotic Premier League Table of service providers delivering robotic automation to their clients
Genpact’s Patrick Cogny talks to Phil Fersht about how the firm is approaching the manufacturing sector with what he calls the “New Industrial Revolution”
Accenture’s dropping the term “outsourcing” from its strategy line is the most significant yet in terms of rebranding the outsourcing business
It may be harder for some of the traditional providers to fight their way back into the services game than the Indian majors to continue their surge
We would have major concerns about IBM’s positioning for Progressive BPO services, were IBM to seek to sell off the lower-margin elements of its F&A, Procurement or HR businesses, like it has with its customer services BPO business.
At long last… we have everything you’ve ever wanted to know about Robotic Process Automation and never dared to ask
HfS launches the first Blueprint Report focused on Enterprise Mobility Services, where Infosys, Tech Mahindra, IBM and Accenture made the Winner’s Circle
Our new “Technology in BPO” study reveals that this industry is on the brink of a significant, radical overhaul to its very core value proposition
HfS announces the first Blueprint Report in HR Outsourcing, with NGA, Aon Hewitt and ADP making the Winner’s Circle
This governance group has the challenge of managing an increasingly complex environment, with aspirations much loftier than in the past to achieve the right maturity levels to run GBS effectively.
While several folks make valid arguments why GBS may be a pipe-dream for their own organization (or some of their clients’ organizations), we believe they are missing the big picture
In 2014, ambitious operations leaders must begin achieve a certain degree of maturity across their operations before they can really address achieving their desired outcomes