HfS unveils the first industry Blueprint that looks at Marketing Operations and Digital Customer Experience Management Services
Did you hear the one about the Mamil (middle aged man in lycra), who got off his bike, donned a suit and tie and joined a Big 4 consulting firm to wax lyrical about sourcing strategy?
Mike Beals talks to HfS readers about his new HfS Blueprint Report, “Shared Services & Outsourcing Governance Solutions”
Simply plastering more and more lipstick on the same old pig is eventually going to fail for many as Integrated Global Services becomes the future model of choice
Close to a third of enterprises are increasing the offshore component with their service providers, and a fifth with their own shared services
This June we are assembling the ultimate pool of European and American services talent to duke it out on the hallowed lawns of Cambridge’s Gonville and Caius College
BPO is just at the beginning of a much more dynamic phase of its existence and it at least three years’ away from being put to bed.
After all the hype, HfS unveils the first Robotic Premier League Table of service providers delivering robotic automation to their clients
Genpact’s Patrick Cogny talks to Phil Fersht about how the firm is approaching the manufacturing sector with what he calls the “New Industrial Revolution”
Accenture’s dropping the term “outsourcing” from its strategy line is the most significant yet in terms of rebranding the outsourcing business
It may be harder for some of the traditional providers to fight their way back into the services game than the Indian majors to continue their surge
We would have major concerns about IBM’s positioning for Progressive BPO services, were IBM to seek to sell off the lower-margin elements of its F&A, Procurement or HR businesses, like it has with its customer services BPO business.