HfS Network

Category Archives: Global Business Services

Rescuing BPO from its trough of directionless boredom: Make jobs challenging and creative

Bored BPO Cat

Enterprises need to create business manager roles to energize the Digital Generation

Comment

IBM, Infosys, Accenture and Cognizant lead in the industry's first Design Thinking Blueprint

only-four-fifths-collaborative

HfS unveils the industry's first Blueprint on Design Thinking capability

Comment

Three very handsome CEOs take on three advisors... only on HfS

Three very handsome CEOs take on three advisors... only on HfS

This February, three CEOs bake-off against three of the industry's finest advisors in an unvarnished, unsponsored shootout of futuristic debate on the future of BPO.

Comment

10 issues defining the services industry in 2016

Click to Enlarge

The HfS analyst team demands 10 big things the services industry needs to address in 2016

Comment

HfS is back in Cambridge University for another no-cheese bake off of services leaders

We're back at Gonville & Caius College, Cambridge this Spring (Click to learn more)

This promises to be another UK style "throw the kitchen sink at everything crappy about our service industry"

Comment

The HfS 2016 Blueprint Research Agenda ...at your service

Click to Enlarge

The analyst industry's most ambitious 2016 research agenda

Comment

Provider, provider on the wall, who's delivering Trust for Digital?

Click to Enlarge

HfS unveils the first Trust-as-a-Service Blueprint Report assessing service provider capability in the Digital Security Realm

Comment

Glenn gives us Government-as-a-Service (GaaS)

Glenn and Carol Davidson, the braintrusts of public sector operations

Glenn Davidson, at Accenture Federal Svs, discusses with HfS how Government-As-a-Service is shaking up public sector operations

Comment

Good heavens, it's Liz Evans...

Liz Evans

Phil Fersht interviews Liz Evans, KPMG's leading practitioner for governance and relationship management

Comment

Hello As-a-Service Economy, goodbye Outsourcing, Part I

As-a-Service

HfS defines the Eight Ideals of The As-a-Service Economy and the evolution from legacy outsourcing

Comment