Category Archives: Global Business Services

The 2015 Enterprise Mobility Services Blueprint: IBM, Cognizant, Accenture, TCS, Infosys and Capgemini in the Winner’s Circle

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IBM, Cognizant, Accenture, TCS, Infosys and Capgemini make the Winner’s Circle for Enterprise Mobility Services

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How As-a-Service is your organization?

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This emergence of “As-a-Service” represents the most disruptive series of impacts to the traditional IT and business services industry that we have seen. Whether you buy, provide or advise on business and IT services, your opinions and intentions are critical for our research, so please spend some time completing our study and you could win an Apple Watch.

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The 2015 Progressive F&A BPO Blueprint

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HfS unveils its 2015 Blueprint Report on Finance & Accounting BPO Services, authored by analysts Phil Fersht and Hema Santosh

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The Infamous Sourcing Savants are back!

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An HfS Webinar Production, March 26th 2015: Digesting a Manic 6 Months to Make Sense of the As-a-Service Economy

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Mike Sutcliff, Digitally Distinct

Mike Sutcliffe is Group Chief Executive, Accenture Digital (Click for bio)

Mike Sutcliffe, Group Chief Executive, Accenture Digital, talks to HfS analyst Phil Fersht on the disruptive impact of Digital technologies on Business Services and Operations

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Dallas, we have a problem: Advisors struggling to deliver Expertise-as-a-Service

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Consultants are supposed to be like doctors – they need to use the latest tools, technologies and knowledge at their disposal to help their clients

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Skill not Scale, Part II: Europe poses the biggest opportunity as As-a-Service models emerge

There clearly is a need for more flexible labor in many European countries, and the ability to source skills “As-a-Service” from providers is becoming increasingly appealing

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Cost is the New Black: The Overbearing Paradoxical C-Suite Imperative for 2015

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60% of enterprise C-Suites are actively seeking to reduce their reliance on labor in their operations – but most are discovering they need to work smarter before they can work cheaper.

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Unveiling the 2015 Robotic Premier League Table: HP, TCS and IBM are setting the pace

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Congratulations to HP, TCS, IBM, Sutherland Global Services and Genpact for topping the 2015 Robotic Premier League table

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Missed the 2015 HfS Research Agenda Web-Session? Then here’s the replay…

Hear from the HfS analyst practice leaderships this Thursday.  Click to Register now

Want to hear what HfS is covering in 2015 before our competitors rip us off?

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Accenture, Cognizant, Wipro and Infosys are the marketing and digital customer experience services front runners

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HfS unveils the first industry Blueprint that looks at Marketing Operations and Digital Customer Experience Management Services

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Murphy’s BPO Law

Carole Murphy is Capgemini's Head of BPO Business Transformation

Phil Fersht interviews Carole Murphy, Capgemini’s Head of BPO Business Transformation Services

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Shamelessly Shamus: Why Europe is positioned to leapfrog the United States

Shamus Rae is Partner at KPMG and Heads Operational Transformation in Europe

Did you hear the one about the Mamil (middle aged man in lycra), who got off his bike, donned a suit and tie and joined a Big 4 consulting firm to wax lyrical about sourcing strategy?

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The powerhouses of global sourcing are meeting in Chicago this Fall… can you really afford not to be there?

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The famous HfS Blueprint Sessions are back stateside to rattle the global services and outsourcing industry like never before

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ISG, Enlighta and KPMG make the Winner’s Circle for Governance Solutions

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Mike Beals talks to HfS readers about his new HfS Blueprint Report, “Shared Services & Outsourcing Governance Solutions”

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Welcome to the age of Digital cruelty, where two-thirds of operational jobs are under threat

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Organizations have been trying to reduce their labor costs for decades, but something feels very different about the new Digital reality in which we operate.

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What’s the real impact of Digital Technologies on Outsourcing and Shared Services?

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The business world is fundamentally shifting, but do our organizations really need to reinvent their operating models to stay ahead of the curve?

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Eugene eulogizes about managed governance services

Eugene Kublanov, Managing Director for KPMG's Managed Governance Services

HfS interviews the great bald eagle of sourcing himself, Eugene Kublanov.

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Outsourcing and shared services investment intentions at record high as the Integrated Global Services model takes center stage

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Simply plastering more and more lipstick on the same old pig is eventually going to fail for many as Integrated Global Services becomes the future model of choice

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Parikh preaches, prophesizes and prognosticates… Part 1

Kevin Parikh is Global CEO and Senior Partner at Avasant (click here for bio)

Phil Fersht interviews Avasant CEO, Kevin Parikh (Part 1)

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