HfS Network

Category Archives: GBS 2013 Study

BPO: Pronounced dead, but still very much alive

BPO: Pronounced dead, but still very much alive

BPO is just at the beginning of a much more dynamic phase of its existence and it at least three years' away from being put to bed.

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Getting good at GBS governance: Why heroes don't scale

Getting good at GBS governance:  Why heroes don't scale

This governance group has the challenge of managing an increasingly complex environment, with aspirations much loftier than in the past to achieve the right maturity levels to run GBS effectively.

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2014 shared services and outsourcing outlook Part II: Why GBS will not be bullsh*t

2014 shared services and outsourcing outlook Part II: Why GBS will not be bullsh*t

While several folks make valid arguments why GBS may be a pipe-dream for their own organization (or some of their clients' organizations), we believe they are missing the big picture

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2014 shared services and outsourcing outlook Part I: It's time for enterprises to stop being really good at irrelevant stuff

2014 shared services and outsourcing outlook Part I: It's time for enterprises to stop being really good at irrelevant stuff

In 2014, ambitious operations leaders must begin achieve a certain degree of maturity across their operations before they can really address achieving their desired outcomes

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