Genpact has been working with Nissan for more than six years, providing finance and accounting, procurement, customer service, supply chain and analytics services. So adding HR services seems a natural extension of these services – even though Genpact has limited client experience of multi-process HRO.
Welcome to Part 2 of the Don Schulman interview, where he talks to us about whether shared services are really dying, the changing role of advisors, and where he sees the BPO industry moving in the future, and what he means by “verticalizing the horizontal”.
As IBM’s Donniel Schulman’s reputation and influence in the BPO industry has grown in recent years, we’ve finally persuaded the chirpy New Yorker to share some of his story since IBM entered the BPO industry via its 2002 acquisition of PwC Consulting
In response to the multiple requests for some trumpet-blowing, you can download our blockbuster report absolutely FREE, right here. No forms to fill, no signing your life away to a torrent of daily spam – just plain, free, no-holds-barred research!
Outsourcing of IT and business process has always been a game for large enterprises, where well-executed large-scale employee transitions have resulted in profitable endeavors for both providers and buyers. But while the large buyers like saving the money, it’s actually mid-market sector ($1bn-$3bn revenues) which is getting a lot more out of the experience
HfS Research’s “State of Outsourcing 2011″ study of 1335 industry stakeholders, conducted with the Outsourcing Unit at the London School of Economics, points to a marked turnaround in outsourcing intentions as global economies reach a period of sustained (albeit limping) recovery. For many organizations today, clearly the short-term counter-recessionary measures have been executed through to fruition, leaving business function leaders under renewed pressure to seek out new operational strategies for driving out cost and improving global effectiveness.
If you participated in our State of Outsourcing 2011 survey, you may have been anxiously monitoring your inbox for a notification that you’d won the iPad 2. Well, the anticipation is over, and we can announce that the winner of the drawing is Stephen Kincanon, Vice President – Shared Services at Sara Lee Corporation. Congratulations, Stephen!
Join us for a Webinar on June 2 at 11:00 am ET If you follow us closely, you’ve probably already read our research study on the Latin American global sourcing industry, The Latin America Sourcing Landscape in 2011: How Latin America Powers Global Services Delivery. After that taste of the study, we’re sure you’ll want more. [...]
After 14 years, the effervescent Pramod Bhasin, now in his 60th year, is handing the reins to “Tiger” Tyagarajan, the company’s current COO, and long-serving member of the leadership team
EXL and OPI, two of the smaller Finance and Accounting BPO (F&A BPO) providers, and both recently touted as acquisition candidates in HfS Research’s 2011 F&A BPO market landscape, have tied the knot in a surprising merger, in this rapidly-consolidating and transmutating BPO market
Most people still claim they really outsource to save money – of course that’s an immediate benefit, but you wouldn’t even be considering it, if you had operations in place that were really good.
Please welcome Mr Anthony Filippone to the hallowed ground of HfS analyst, industry thought-leader, and, most notably, the role of Governator-Extraordinaire
This report delivers an unprecedented view of the F&A BPO industry, based on 788 live engagements, where organizations have outsourced two or more core F&A processes to a service provider. In addition to exhaustive contract information, HfS draws upon recent demand-side survey analysis to deliver the complete view of the market dynamics, the service provider landscape and the future expected direction of the industry.
HfS today launched the research industry’s first price-benchmarking practice, the HfS BPO PriceIndicator™, to cover business process outsourcing (BPO) functions. These include business processes specific to Finance and Accounting, Procurement, Human Resources and industry-specific outsourcing functions, such as healthcare, insurance and banking
You’re probably not aware of a very subtle, but tectonic shift going on in the business process outsourcing industry which has implications for all those things that we all tout as benefits of sourcing—innovation, deep domain experience, true client partnerships
This event represents SIG’s first major foray into the UK, and it promises to set new sourcing standards, featuring integral discussions on global business operations strategy, sourcing, shared services and BPO
HfS VP of Marketing Mark Reed-Edwards got together with Esteban Herrera, HfS COO, and Euan Davis, Managing Director of HfS’ European Research Practice get together to discuss the LatAm region and its development in the global sourcing industry.
One dynamic that has really stood-out over the last three years of the Finance & Accounting Outsourcing business, is the different competitive strategies going on at the high-end of the market versus the smaller engagements.
These are two remarkably similar organizations operating remarkably similar businesses, but with very few shared customers. There is plenty of opportunity to improve profitability of the combined entity.
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