Category Archives: Finance & Accounting BPO

The discussion thread that defines us? Traumatic 2016… Survive the race to the bottom!

Indian heritage majors... rev growth 2010-present

2016 is the year that will separate the service dinosaurs from the savvy cannibalizers

32 Comments

HfS is back in Cambridge University for another no-cheese bake off of services leaders

This promises to be another UK style “throw the kitchen sink at everything crappy about our service industry”

Leave a comment

Finance talent: automation skills now trumping analytics skills

Need for Automation skills in F&A increasing

If finance staff are not willing to adapt to the As-a-Service world, they will be irrelevent in tomorrow’s enterprise

4 Comments

The HfS 2016 Blueprint Research Agenda …at your service

Click to Enlarge

The analyst industry’s most ambitious 2016 research agenda

Leave a comment

Meet the Fresh Prince of Capgemini… Mike Small

Mike Small is the Global Sales Officer, BPO at Capgemini

Mike Small, Global Sales Officer, BPO at Capgemini talks to Phil Fersht of HfS

Leave a comment

KPMG makes a bold HR-as-a-Service move buying out Towers Watson’s Workday practice

KPMG As-a-Service

As-a-Service has arrived and HR provides the early battleground, so sit back and enjoy the show =)

12 Comments

#Crazymergerideas – Infopact or Genosys?

Two CEOs clearly up to no good... Genpact's Tiger Tyagarajan (left) and Infosys' Vishal Sikka (right)

What if Infosys and Genpact got a little more intimate with each other…

13 Comments

Ready for a reality slap around the face with a wet kipper?

The next HfS Service Buyer Working Summit will be held in Harvard Square, Cambridge MA, 1st-2nd December 2015

Leave a comment

The Four Foundations of the As-a-Service Economy, Part I: Getting your Outsourcing and Talent mix right

Principles of As-a-Service5

We’re on a train hurtling towards something resembling “As-a-Service” and we need to make sure we stay on it

9 Comments

Chris cracks the Cap-ability code

Chris Stancombe

On the week when Capgemini opened its wallet to make one of the largest services deals in history, with the $4 billion acquisition of IGATE, we thought it high time to focus on one business division that’s really been on fire the last couple of years – Business Process Outsourcing. With Capgemini’s proven capabilities delivering […]

1 Comment

The 2015 Progressive F&A BPO Blueprint

Click to Enlarge

HfS unveils its 2015 Blueprint Report on Finance & Accounting BPO Services, authored by analysts Phil Fersht and Hema Santosh

2 Comments

Why some service providers are grimly clinging onto the labor-arbitrage model

Hanging-on-for-dear-life

A new breed of provider has to emerge, which can disrupt the legacy labor-based model

24 Comments

Murphy’s BPO Law

Carole Murphy is Capgemini's Head of BPO Business Transformation

Phil Fersht interviews Carole Murphy, Capgemini’s Head of BPO Business Transformation Services

5 Comments

Cooking up NASSCOM’s $50 billion Bangalore biryani

Charles Sutherland closes out this year's Nasscom BPM Summit in Bangalore

Charles Sutherland shares thoughts on NASSCOM’s ambition to grow Business Process exports from $20 Billion in 2014 to $50 Billion by 2020.

1 Comment

Why offshoring is hotter than ever

Costs_Squeezed

Close to a third of enterprises are increasing the offshore component with their service providers, and a fifth with their own shared services

16 Comments

Capgemini’s new BPO General rocks up: Chris Stancombe

Christopher Stancombe is Chief Executive Officer, BPO strategic business unit, Capgemini

From geophysics to BPO… HfS’ Phil Fersht interviews Capgemini’s new CEO for BPO, Chris Stancombe

2 Comments

BPO: Pronounced dead, but still very much alive

bpo-rising-from-grave

BPO is just at the beginning of a much more dynamic phase of its existence and it at least three years’ away from being put to bed.

16 Comments

Cogny cogitates on a new industrial revolution

cogny-blog-featured

Genpact’s Patrick Cogny talks to Phil Fersht about how the firm is approaching the manufacturing sector with what he calls the “New Industrial Revolution”

3 Comments

Is BPO on the brink of a technology revolution?

Crossing the Chasm

Why BPO clients which have tech-enabled their processes are achieving better performance and outcomes

6 Comments

Moving mountains with Mike, part 1

Mike Salvino is Group Chief Executive, BPO at Accenture (click for bio)

Phil Fersht interviews Accenture’s Group Chief Executive for BPO, Mike Salvino

2 Comments