HfS Network

Category Archives: dreamSource 2013

The dreamSource files… There are too many kings of bullsh*t who still sail through these training certifications

May 03, 2013 | Phil Fersht

And over at dreamSource, where everyone needs training…

 

Posted in: Business Process Outsourcing (BPO)dreamSource 2013Global Business Services

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The dreamSource files… Gartner only focuses on "step 1" for outsourcing. We're all way beyond that

May 02, 2013 | Phil Fersht

And over at dreamSource, where 82% of the buyers have never completed a training class for outsourcing or shared services governance…

How could you fail to trust these gentlemen? Infosys' Vivek Sharma and Ashu Tandon

Posted in: Business Process Outsourcing (BPO)Buyers' Sourcing Best PracticesCloud Computing

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The dreamSource files… I can train my people to have technical skills, but I can't give them a personality transplant

May 02, 2013 | Phil Fersht

And over at dreamSource, where 48% of the buyers have experienced strategic skills becoming more important than tactical skills for managing their outsourcing engagements, since they embarked on their initiative...

Rajesh Bhutani (Coventry Healthcare) and Debbie Polishook (Accenture)

Posted in: Business Process Outsourcing (BPO)Buyers' Sourcing Best PracticesCaptives and Shared Services Strategies

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The dreamSource files… it's not fair to place the change management onus onto the provider, it's our accountability to change

May 01, 2013 | Phil Fersht

And over at dreamSource, where 72% of the buyers work in company's where the CEO on down focus predominantly on cost...

Gianni Giacomelli (Genpact): with beerTim Madderom (Axis Capital): with redwineStephen Dubner (Freakonomics author): gesticulating

Posted in: Business Process Outsourcing (BPO)Buyers' Sourcing Best PracticesCaptives and Shared Services Strategies

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The dreamSource files... you really think, in three months, you can transform what took us 30 years to build?

May 01, 2013 | Phil Fersht

Welcome to dreamSource, where 73% of providers worry they may get fired for only delivering what was agreed in the contract...

Posted in: Business Process Outsourcing (BPO)dreamSource 2013IT Outsourcing / IT Services

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