HfS Network

Category Archives: Design Thinking

How EXL is taking a “grassroots” approach for incremental digital transformation - for itself and clients

How EXL is taking a “grassroots” approach for incremental digital transformation - for itself and clients

EXL is working shoulder to shoulder with its clients -- at the grassroots level-- to figure out the vision for a more customer-centric, insight-driven, and agile business, map it out, and take the steps to get there.

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"How was your experience today?” Using a design thinking exercise for quick and meaningful feedback “in the moment”

"How was your experience today?” Using a design thinking exercise for quick and meaningful feedback “in the moment”

The time a person has the most interest and insight into an activity is when they’re doing it. Did you just finish helping someone or facilitating a meeting and wish you could quickly get feedback on what the person or attendee is thinking?

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How Design Thinking plays an integral role in increasing the value of outsourcing, service design, and delivery

How Design Thinking plays an integral role in increasing the value of outsourcing, service design, and delivery

Insights on how Design Thinking plays a role in creating a different experience—a different way of working and new insights for operational excellence and expansion

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Don’t Blame Middle Management for Change Inertia

Don’t Blame Middle Management for Change Inertia

The big point is change is inevitable. The way a company deals with change will increasingly be a deciding factor for survival and competitive advantage.

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EXL On A Journey to More Effective Engagement with Insurance Clients

EXL On A Journey to More Effective Engagement with Insurance Clients

EXL's efforts couldn’t be more timely and are in line with what we have outlined in our research as its areas of improvement.

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From Designing to Doing: Enabling Design Thinking into Solutions and Results

From Designing to Doing: Enabling Design Thinking into Solutions and Results

The benefit of infusing design thinking into traditional consulting and outsourcing companies

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From Day One: Design Thinking the Patient Experience with Lawrence General Hospital and Sutherland Global Services

From Day One: Design Thinking the Patient Experience with Lawrence General Hospital and Sutherland Global Services

Going "behind the scenes" of a design thinking initiative to improve the patient experience.

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What Pokemon Go! can teach us about outcome-based performance management

What Pokemon Go! can teach us about outcome-based performance management

The role of gamification in shift to higher quality and outcome-based performance management

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How deal closure can increase when sourcing and sales teams work together

How deal closure can increase when sourcing and sales teams work together

When collaboration between procurement and sales leads to increase in closed deals, compliance, and mutual respect.

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How to Get Started With Design Thinking in Shared Services and Outsourcing

How to Get Started With Design Thinking in Shared Services and Outsourcing

Design Thinking expert Charlotte Bui (SAP) shares perspective on how to understand your customers to impact your business.

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