HfS Network

Category Archives: Design Thinking

How Design Thinking plays an integral role in increasing the value of outsourcing, service design, and delivery

How Design Thinking plays an integral role in increasing the value of outsourcing, service design, and delivery

Insights on how Design Thinking plays a role in creating a different experience—a different way of working and new insights for operational excellence and expansion

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Don’t Blame Middle Management for Change Inertia

Don’t Blame Middle Management for Change Inertia

The big point is change is inevitable. The way a company deals with change will increasingly be a deciding factor for survival and competitive advantage.

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EXL On A Journey to More Effective Engagement with Insurance Clients

EXL On A Journey to More Effective Engagement with Insurance Clients

EXL's efforts couldn’t be more timely and are in line with what we have outlined in our research as its areas of improvement.

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From Designing to Doing: Enabling Design Thinking into Solutions and Results

From Designing to Doing: Enabling Design Thinking into Solutions and Results

The benefit of infusing design thinking into traditional consulting and outsourcing companies

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From Day One: Design Thinking the Patient Experience with Lawrence General Hospital and Sutherland Global Services

From Day One: Design Thinking the Patient Experience with Lawrence General Hospital and Sutherland Global Services

Going "behind the scenes" of a design thinking initiative to improve the patient experience.

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What Pokemon Go! can teach us about outcome-based performance management

What Pokemon Go! can teach us about outcome-based performance management

The role of gamification in shift to higher quality and outcome-based performance management

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How deal closure can increase when sourcing and sales teams work together

How deal closure can increase when sourcing and sales teams work together

When collaboration between procurement and sales leads to increase in closed deals, compliance, and mutual respect.

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How to Get Started With Design Thinking in Shared Services and Outsourcing

How to Get Started With Design Thinking in Shared Services and Outsourcing

Design Thinking expert Charlotte Bui (SAP) shares perspective on how to understand your customers to impact your business.

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Why the slogan “Fail Fast” is bullsh*t if you want to succeed with OneOffice

Why the slogan “Fail Fast” is bullsh*t if you want to succeed with OneOffice

Don't “fail fast,” learn quickly.

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Why An Outcome-Based Approach Can Shatter the Watermelon Effect of Outsourcing Contracts

Why An Outcome-Based Approach Can Shatter the Watermelon Effect of Outsourcing Contracts

What to do about that "feeling" that even if SLAs are Green, something feels Red!

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