Category Archives: Current Affairs

TCS breaks into the HfS Global IT Services Top 10, with Cognizant poised to follow

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As we predicted last year, TCS has now become the first of the Indian majors to break the IT Services Top 10 for revenues, replacing CGI

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Accenture de-emphasizes the term “outsourcing” – is this the final death knell for the O word?

outsourcing-tombstone

Accenture’s dropping the term “outsourcing” from its strategy line is the most significant yet in terms of rebranding the outsourcing business

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Why the outsourcing industry is so horrible at marketing itself

Titanic_Blog

One fact I would challenge anyone on is the abject failure of the outsourcing industry to market itself

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The Indian majors double their market share in just four years – what’s the secret and can they be stopped?

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It may be harder for some of the traditional providers to fight their way back into the services game than the Indian majors to continue their surge

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Moving mountains with Mike, part 1

Mike Salvino is Group Chief Executive, BPO at Accenture (click for bio)

Phil Fersht interviews Accenture’s Group Chief Executive for BPO, Mike Salvino

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The Progressive BPO Train has left the Station – is IBM on it?

Train to the Progression

We would have major concerns about IBM’s positioning for Progressive BPO services, were IBM to seek to sell off the lower-margin elements of its F&A, Procurement or HR businesses, like it has with its customer services BPO business.

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Keshav’s Kingdom

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Keshav Murugesh, CEO of WNS Global Services, talks a little about himself, WNS and his vision for the future of the BPO industry

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Are some “independent” analysts the worst offenders of pay-to-play?

Pay-to-Play

One practice I seem to be exposed to everyday is the blatant opinionating from a host of “independent” analysts/bloggers/pundits/consultants /influencers/journalists etc who all make a living from the dirty vendor marketing dollar

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Riveting webcast warning: The 2014 Outlook for the Extended Enterprise

Join our glittering all-star cast on February 6th at 11am EST (4pm BST) for a complimentary, free and decidedly cost-absent webinar

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East meets West in a cloudy love-match

csc-hcl-cloud-love

The cost-competitive offshore scale and expertise of HCL meets the onshore domain expertise, legacy integration skills and data center resources of CSC

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Industry analysts: a new world order is already coming

Business_Model_Obliteration

The future of analysts is about providing clients the experiences they need to be smarter and more effective at what they do, not selling them something pre-packaged that everyone else already has

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Naomi Bloom: HRO needs to focus on business analyst services, not call center/manual processing

Naomi Bloom discusses the new breed of SaaS-savvy HRO providers

It will be fascinating to see if the larger SIs and/or HRO providers will be able to craft just the right mix of quality and cost-effectiveness to be successful in delivering much smaller, less labor-intensive and more tool-based implementation and post-implementation HR services.

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We are HfS. Yes we are!

As we gather the largest-ever superstar assemblage of sourcing leaders in New York, let’s have a look back at how we got here as an industry

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HfS lands second spot in the Analyst Value Index

Duncan and Ian

Second is good, it’s where you can pose as the alternative to numero uno. It’s like winning the silver medal for table tennis at the Olympics – and not being Chinese…

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Time to inoculate your firm against early-onset Zombieism… by coming to the Blueprint Sessions 3.0 this December

Zombies-in-the-boardroom

When  Zombieism takes its grip on enterprise operations, many fail to realize… until it’s too late.  In fact, many of you reading this may already be exhibiting signs of early-onset Zombieism and immediate inoculation is imperative… But never fear folks, as the forthcoming BluePrint Sessions 3.0 in New York this December are specifically designed to [...]

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Predicting and postulating potential procurement provider positioning post-Procurian purchase

The letter P

We wanted to spend some time thinking about the implications of the Accenture/Procurian merger for the other service providers in the Procurement Outsourcing marketplace

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Traditional outsourcing advisory is dead.

Who's feeling disruptive today?

And when the world’s number 1 management thinker, Clayton Christensen, writes about Consulting on the Cusp of Disruption, you know it’s officially game-over for the way consultants have traditionally delivered effort-based high-cost projects for wizening clients

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2013 Analyst Value Survey Results: HfS Research leads the analyst industry for independence

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2013 Analyst Value Survey Results: HfS Research leads the analyst industry for independence

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Accenture procures procurement’s prize property: Procurian

Mike Salvino is Group Chief Executive, Business Process Outsourcing, for Accenture

This is a momentous transaction in the history of Procurement Outsourcing which will have major ripple effects across all the other service providers and likely re-shaping our “Winner’s Circle” for 2014, as a result of Mike Salvino’s decision to double-down on sourcing

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Can Salesforce and Workday’s hook-up genuinely hurt the SAP and Oracle empire?

With a quarter-of-a-trillion dollars a year being plowed into integrating and managing SAP and Oracle, are the SaaS upstarts truly ready to integrate multiple cloud apps at this type of scale to challenge the status quo?

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