HfS Network

Category Archives: Contact Center and Omni-Channel

Ramyam and Arvato – Raving Fans or Raving Mad?

Ramyam and Arvato – Raving Fans or Raving Mad?

Arvato just announced its acquisition of Bangalore-based Ramyam Innovation Lab, whose stated mantra is to make customers “raving fans” by enabling contact center staff to have valuable customer information at their fingertips.

Comment

Has the WAHA Security Conundrum Been Cracked?

Has the WAHA Security Conundrum Been Cracked?

The Work At Home Agent (WAHA) model of contact center outsourcing is increasing in adoption.

Comment

The Digital Shopper Will Define the Future of Retail

The Digital Shopper Will Define the Future of Retail

How Retail Operations are Moving toward OneOffice

Comment

Life Fitness Finds “Smart” Translation on Demand with Lionbridge

Life Fitness Finds “Smart” Translation on Demand with Lionbridge

Meeting the Marketer’s Need for Speed and Simplicity

Comment

A glimpse into the contact center of the future: the digitally enabled contact center

A glimpse into the contact center of the future: the digitally enabled contact center

A glimpse into the contact center of the future: the digitally enabled contact center

Comment

Lisbon, Then and Now with Teleperformance

Lisbon, Then and Now with Teleperformance

Thoughts from a return visit to the CX Lab and multi-lingual hub

Comment

Whoever said the omnichannel was a myth?

Whoever said the omnichannel was a myth?

At least they responded...

Comment

Translation Service LanguageLine Accents the Teleperformance Portfolio

Translation service fits well into a comprehensive talent strategy

Comment

Retailers Need a Digital Architect to Save their Legacies

Retailers Need a Digital Architect to Save their Legacies

Walmart/ Jet.com Signals Major Business Model Changes for Retailers

Comment

Petco Makes Plans to Unleash the Promise of Digital Customer Experience

Petco Makes Plans to Unleash the Promise of Digital Customer Experience

Planning for the future of CX involves a changing nature of service provider relationships

Comment