HfS Network

Category Archives: Contact Center and Omni-Channel

Want to avoid a PR Disaster à la the legacy Airline Industry? Then fix your DumbOffice asap

Want to avoid a PR Disaster à la the legacy Airline Industry? Then fix your DumbOffice asap

These DumbOffice failures could seriously take some of these airlines over the edge and put them out of business.

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Ramyam and Arvato – Raving Fans or Raving Mad?

Ramyam and Arvato – Raving Fans or Raving Mad?

Arvato just announced its acquisition of Bangalore-based Ramyam Innovation Lab, whose stated mantra is to make customers “raving fans” by enabling contact center staff to have valuable customer information at their fingertips.

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Has the WAHA Security Conundrum Been Cracked?

Has the WAHA Security Conundrum Been Cracked?

The Work At Home Agent (WAHA) model of contact center outsourcing is increasing in adoption.

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The Digital Shopper Will Define the Future of Retail

The Digital Shopper Will Define the Future of Retail

How Retail Operations are Moving toward OneOffice

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Life Fitness Finds “Smart” Translation on Demand with Lionbridge

Life Fitness Finds “Smart” Translation on Demand with Lionbridge

Meeting the Marketer’s Need for Speed and Simplicity

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A glimpse into the contact center of the future: the digitally enabled contact center

A glimpse into the contact center of the future: the digitally enabled contact center

A glimpse into the contact center of the future: the digitally enabled contact center

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Lisbon, Then and Now with Teleperformance

Lisbon, Then and Now with Teleperformance

Thoughts from a return visit to the CX Lab and multi-lingual hub

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Whoever said the omnichannel was a myth?

Whoever said the omnichannel was a myth?

At least they responded...

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Translation Service LanguageLine Accents the Teleperformance Portfolio

Translation service fits well into a comprehensive talent strategy

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Retailers Need a Digital Architect to Save their Legacies

Retailers Need a Digital Architect to Save their Legacies

Walmart/ Jet.com Signals Major Business Model Changes for Retailers

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