Category Archives: Captives and Shared Services Strategies

The undisputed facts about outsourcing, Part 5: Decision-makers increasingly reliant on peer-networking and research than traditional channels

July 3rd, 2011

In the past, outsourcing was still a unique, foreign and scary activity, and it was always easier for buy-side executives to bring in consultants to make their decisions for them – especially as there were so few trusted data-points and information sources widely available in the industry to support decision-making. Executives didn’t want to get fired for making bad decisions. However, today they know they’ll get fired for the wrong decision regardless of who made it – whether it was theirs’ or McKinsey’s

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The undisputed facts about outsourcing, Part 4: Mid-market buyers are enjoying better outsourcing outcomes than enterprises

June 16th, 2011

Outsourcing of IT and business process has always been a game for large enterprises, where well-executed large-scale employee transitions have resulted in profitable endeavors for both providers and buyers. But while the large buyers like saving the money, it’s actually mid-market sector ($1bn-$3bn revenues) which is getting a lot more out of the experience

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The undisputed facts about outsourcing, Part 3: With outsourcing demand at unprecedented levels, can new buyers get across the finish-line?

June 12th, 2011

HfS Research’s “State of Outsourcing 2011″ study of 1335 industry stakeholders, conducted with the Outsourcing Unit at the London School of Economics, points to a marked turnaround in outsourcing intentions as global economies reach a period of sustained (albeit limping) recovery. For many organizations today, clearly the short-term counter-recessionary measures have been executed through to fruition, leaving business function leaders under renewed pressure to seek out new operational strategies for driving out cost and improving global effectiveness.

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Nobody doesn’t like Sara Lee… and everyone loves an iPad 2

June 8th, 2011

If you participated in our State of Outsourcing 2011 survey, you may have been anxiously monitoring your inbox for a notification that you’d won the iPad 2. Well, the anticipation is over, and we can announce that the winner of the drawing is Stephen Kincanon, Vice President – Shared Services at Sara Lee Corporation. Congratulations, Stephen!

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The undisputed facts about outsourcing, Part 2: Despite huge untapped potential, many providers aren’t convincing buyers of their capabilities

June 5th, 2011

Our State of Outsourcing 2011 study reveals huge untapped potential for future outsourcing right across both IT and business functions, so surely this means the market is set to explode and we can wield new hockey-stick growth projections? Perhaps… but a few things need to happen first. Let’s investigate…

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Sourcing to Latin America: Everything you ever needed to know in 60 minutes

May 21st, 2011

Join us for a Webinar on June 2 at 11:00 am ET If you follow us closely, you’ve probably already read our research study on the Latin American global sourcing industry, The Latin America Sourcing Landscape in 2011: How Latin America Powers Global Services Delivery. After that taste of the study, we’re sure you’ll want more. [...]

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HfS Podcast: The Governator holds court

May 9th, 2011

We couldn’t wait to sit down with Tony for a podcast recording to hear what’s in store for you in the coming months

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WellPoint’s governator, Tony Filippone, joins HfS as Research Vice President

April 25th, 2011

Please welcome Mr Anthony Filippone to the hallowed ground of HfS analyst, industry thought-leader, and, most notably, the role of Governator-Extraordinaire

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The Finance & Accounting BPO market landscape in 2011

April 20th, 2011

This report delivers an unprecedented view of the F&A BPO industry, based on 788 live engagements, where organizations have outsourced two or more core F&A processes to a service provider. In addition to exhaustive contract information, HfS draws upon recent demand-side survey analysis to deliver the complete view of the market dynamics, the service provider landscape and the future expected direction of the industry.

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Join us in London for SIG’s Regional Roundtable

April 10th, 2011

This event represents SIG’s first major foray into the UK, and it promises to set new sourcing standards, featuring integral discussions on global business operations strategy, sourcing, shared services and BPO

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Genpact spurns its suitors to IT-enable its BPO, with India’s third largest acquisition

April 7th, 2011

So why did Genpact buy Headstrong, in the third-largest acquisition ever made by an India-based provider, since Wipro picked up InfoCrossing for a cool $600m in 2007, and HCL-Axon for a similar sum, the following year? And, most importantly, what does this mean for the immediate future of the BPO business?

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HfS Podcast: Why Latin America? …And why now?

April 5th, 2011

HfS VP of Marketing Mark Reed-Edwards got together with Esteban Herrera, HfS COO, and Euan Davis, Managing Director of HfS’ European Research Practice get together to discuss the LatAm region and its development in the global sourcing industry.

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HfS to “lift the lid” on the sourcing industry… with Outsource Magazine

March 29th, 2011

HfS and Outsource Magazine have formed a lid-lifting media partnership… here are the details

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New HfS Report: “How Latin America Powers Global IT Delivery”

March 15th, 2011

Latin American strategies underpin global delivery with increasingly mature services: Firms investigating service delivery from the region like the cultural familiarity bred by the influence of the US and Europe. Find out “How Latin America Powers Global IT Delivery” by downloadng our new report.

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HfS Podcast: Dawn Evans and Phil Fersht discuss the new HfS/SIG partnership

March 10th, 2011

HfS Research VP of Marketing Mark Reed-Edwards got together with HfS Founder and CEO Phil Fersht and Dawn Evans, President and CEO of Sourcing Interests Group, to discuss the new groundbreaking industry research and networking partnership announced on March 8.

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Welcome to Networking 2.0 – HfS and SIG are moving the needle for the sourcing industry

March 8th, 2011

The biggest issue in today’s sourcing industry is the need for a truly independent and high-value environment for sourcing and outsourcing practitioners to collaborate and share knowledge. HfS is delighted to announce an exclusive industry partnership with the premier membership organization that has served sourcing and outsourcing professionals from Global 1000 companies throughout a 20-year history: the Sourcing Interests Group.

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Are you ready to turn on… to HfS research dot com?

January 23rd, 2011

A few memories from the HfS team, as we ready for something just a little bit special, coming very soon to a laptop near you. And ask yourself – are you ready?

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Expecting more from Procurement BPO? SpendMatters and HfS investigate

January 13th, 2011

The struggle with procurement BPO has typically been the belief that either moving labor from higher to lower cost regions, or re-badging employees from corporate to a BPO provider, would alone be enough to achieve results. To tackle the issue we teamed up with HfS Expert Contributor, Jason Busch of SpendMatters fame. Jason also assumes the role of senior advisor for the coveted HfS Single malt Foundation, where he has excelled in his duties.

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