HfS Network

Category Archives: Business Process Outsourcing (BPO)

NASSCOM 2017: Indian IT services paralyzed by Trump, but being a deer in the headlights is not an option

NASSCOM 2017: Indian IT services paralyzed by Trump, but being a deer in the headlights is not an option

The smart strategy is to expect the worst and make measures now to get in front of it....

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EXL On A Journey to More Effective Engagement with Insurance Clients

EXL On A Journey to More Effective Engagement with Insurance Clients

EXL's efforts couldn’t be more timely and are in line with what we have outlined in our research as its areas of improvement.

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Unveiling the first ever Digital OneOffice Premier League

Unveiling the first ever Digital OneOffice Premier League

A Special Webcast Event On Thursday 9th February, Where We Discuss The Future Outsourcing Framework: The Digital Oneoffice

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Digital Customer Service BPO: A Chat with HGS

Digital Customer Service BPO: A Chat with HGS

Provide optimized customer service across various digital channels while also using new tools to better understand customer demographics and preferences

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Offshore has become Walmart…as Outsourcing becomes more like Amazon

Offshore has become Walmart…as Outsourcing becomes more like Amazon

No one cares much about “offshore” as a strategy anymore - it has become part of the fabric of managing a global operating model

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Digital Marketing Operations Services: Disrupting the Agency Model

Digital Marketing Operations Services: Disrupting the Agency Model

Part 2: An analysis of the diverse competitive landscape

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No more denial for WNS as it makes its concerted procurement play

No more denial for WNS as it makes its concerted procurement play

WNS announced the $40 million acquisition of Denali Sourcing Services.

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Which Service Providers will help our healthcare organizations survive, even thrive, post-ACA?

Which Service Providers will help our healthcare organizations survive, even thrive, post-ACA?

Much as I’d like to, I can’t foresee the actual future of the U.S. Affordable Care Act (ACA) or healthcare policies under President-elect Donald Trump..

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What ever happened to the Death of Offshoring through RPA?

What ever happened to the Death of Offshoring through RPA?

Fast-forward 4 years since the rise of RPA, is the offshoring industry any closer to the abyss?

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Is Account Management Location Holding your Client Back from a BPaaS Engagement?

Is Account Management Location Holding your Client Back from a BPaaS Engagement?

A look at how account management location can influence BPaaS engagements.

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