HfS Network

Category Archives: Business Process Outsourcing (BPO)

Offshore has become Walmart…as Outsourcing becomes more like Amazon

Offshore has become Walmart…as Outsourcing becomes more like Amazon

No one cares much about “offshore” as a strategy anymore - it has become part of the fabric of managing a global operating model

Comment

Digital Marketing Operations Services: Disrupting the Agency Model

Digital Marketing Operations Services: Disrupting the Agency Model

Part 2: An analysis of the diverse competitive landscape

Comment

No more denial for WNS as it makes its concerted procurement play

No more denial for WNS as it makes its concerted procurement play

WNS announced the $40 million acquisition of Denali Sourcing Services.

Comment

Which Service Providers will help our healthcare organizations survive, even thrive, post-ACA?

Which Service Providers will help our healthcare organizations survive, even thrive, post-ACA?

Much as I’d like to, I can’t foresee the actual future of the U.S. Affordable Care Act (ACA) or healthcare policies under President-elect Donald Trump..

Comment

What ever happened to the Death of Offshoring through RPA?

What ever happened to the Death of Offshoring through RPA?

Fast-forward 4 years since the rise of RPA, is the offshoring industry any closer to the abyss?

Comment

Is Account Management Location Holding your Client Back from a BPaaS Engagement?

Is Account Management Location Holding your Client Back from a BPaaS Engagement?

A look at how account management location can influence BPaaS engagements.

Comment

Musings on the Future of Procurement

Musings on the Future of Procurement

Read our overestimations and underestimations for procurement in two and ten years’ time

Comment

Wipro bids for As-a-Service... with Abid

Wipro bids for As-a-Service... with Abid

HfS Chief Analyst Phil Fersht sits down with Wipro's CEO Abid Ali Neemuchwala

Comment

Chinmoy chats about that shift left

Chinmoy chats about that shift left

Hexaware's Chinmoy Banerjee talks to HfS about chatbots and disruption

Comment

In 2017 HfS is making research great again... and real again

In 2017 HfS is making research great again... and real again

HfS Unveils the Analyst Industry's most Innovative 2017 Blueprint Research Agenda

Comment