Category Archives: Business Process Outsourcing (BPO)

Accenture, WNS, TCS and Cognizant make the first Pharma BPO Winner’s Circle

HfS analyst Barbra McGann publishes the industry’s first assessment of Service Provider performance in the Pharma R&A and Commercial Services Industry

Leave a comment

Why 77% of the C-Suite really want provider-replacement therapy

Click to Enlarge

Now is time for the C-Suite to step back in to broker that next wave of services transformation

21 Comments

IBM, Infosys, Accenture and Cognizant lead in the industry’s first Design Thinking Blueprint

Design Thinking Blueprint

HfS unveils the industry’s first Blueprint on Design Thinking capability

3 Comments

Download the industry’s updated Robotic Process Automation maturity model

rpa-mat-model-cta

HfS’ Charles Sutherland has updated the industry’s RPA Maturity Model. Download your copy here

Leave a comment

Three very handsome CEOs take on three advisors… only on HfS

Webinar-BPO-Feb-4

This February, three CEOs bake-off against three of the industry’s finest advisors in an unvarnished, unsponsored shootout of futuristic debate on the future of BPO.

1 Comment

Genpact makes a stealthy move up the procurement-as-a-service value chain with integration of SSE

Click to Enlarge

The integration of Strategic Sourcing Excellence propels Genpact’s procurement-as-a-service capability to the forefront of the market

Leave a comment

HfS announces expansion plans for 2016 across our analyst and commercial operations

Click to access press release

HfS Research, the leading analyst authority, has announced major additions to its worldwide research analyst and commercial operations as it continues its stellar growth performance

Leave a comment

Data is eating the services industry!

Data eating the world

Facilitating and empowering the core data of the enterprise is where the real value is – that is the “lock-in” of the future

Leave a comment

50% of Buyers are change imposters, so avoid them if you can!

Click to Enlarge

You must weed out the change imposters if you don’t want to go down with them

5 Comments

Accenture, EXL and TCS enter Winner’s Circle in HfS Utilities BPO Blueprint

RS_1512_HfS-Blueprint-Utilities-BPO-2015--BLOG-AXIS

HfS Research Director, Reetika Joshi, takes a deep look at the disruptive Utilities BPO marketplace

1 Comment

The discussion thread that defines us? Traumatic 2016… Survive the race to the bottom!

Indian heritage majors... rev growth 2010-present

2016 is the year that will separate the service dinosaurs from the savvy cannibalizers

32 Comments

10 issues defining the services industry in 2016

The HfS analyst team demands 10 big things the services industry needs to address in 2016

5 Comments

More bite than bark? Warner Bros transformation head, Jason Barkham, talks about his HfS Summit experience

Warner Bros Jason Barkham speaks to HfS

Warner Bros transformation head, Jason Barkham, talks about his HfS Summit experience

Leave a comment

80% of outsourcing relationships fail to deliver collaborative value… so what can we do?

Click to Enlarge

Too many of today’s services relationships are just not set up to be collaborative ventures

9 Comments

Why we mustn’t make the same mistakes with RPA that we made with BPO

HfS Intelligent Automation Continuum

RPA is only the first step on a journey of self-learning, self-healing, dynamic process creation and really smart decision making support for your business

18 Comments

Save the dates for our 2016 HfS Buyers Summits

Next stop in the HfS quest for operational perfection... Gonville and Caius College, Cambridge

At HfS, we are thrilled to unveil our 2016 Summit Agenda, starting with a return to Cambridge University in March

Leave a comment

The 2016 HfS Autonomics Premier League Table

autonomics-PL-trophy-blog

And finally… the eagerly-awaited industry bellwether 2016 HfS Autonomics Premier League table is unveiled… Tom, firstly, what is autonomics and why is it different from RPA? Thanks Phil, before we dive into the details, let’s level set where we believe the industry is at. We have seen the market and the discussion on Intelligent Automation […]

3 Comments

Automation: Flavor of the month or disease of the decade?

Click to Enlarge

45% of buyside outsourcing relatinship leads see partnering with their provider on automation strategy as their main area to find new value

1 Comment

Finance talent: automation skills now trumping analytics skills

Need for Automation skills in F&A increasing

If finance staff are not willing to adapt to the As-a-Service world, they will be irrelevent in tomorrow’s enterprise

4 Comments

Rohit’s rhetoric

Rohit Kapoor is Vice Chairman and CEO EXL (Click for bio)

EXL CEO Rohit Kapoor talks to HfS’ Phil Fersht about the future of BPO and his own company’s story

1 Comment