EXL CEO Rohit Kapoor talks to HfS’ Phil Fersht about the future of BPO and his own company’s story
If I have to hear another advisor, lawyer or provider sales executive whining about their lack of business, I am just going to tell them straight – “You’re a dinosaur, you are selling a capability from a bygone era. The reason clients don’t call you anymore is because you are not offering them what they […]
Who else can put on an event and oversubscribe it before even releasing the bloody agenda? Didn’t people realize the central theme this year is invoice processing transformation in Kazakhstan? Well, the long wait is over and we’re proud to present a slightly eccentric and highly knowledgeable line up of industry luminaries for our upcoming HfS Working […]
HfS unveils the first Trust-as-a-Service Blueprint Report assessing service provider capability in the Digital Security Realm
Let’s get together in New York next week to reminisce about that wonderful phenomenon that was BPO, which – of course – is now a thing of the past, with everyone digitizing and automating their business operations, while adding layers of artificial intelligence to help make groundbreaking business decisions. Who needs BPO anymore, right? In fact, us humans […]
HfS Research unveils the first industry assessment of service provider performance and potential with IoT
I find myself feeling conflicted between excitement and frustration for the future of Indian-centric BPO services.
Interim results from the 2015/16 Analyst Value Survey, as revealed by influencer guru Duncan Chapple