Category Archives: Business Process Outsourcing (BPO)

If anyone can, Barbra McGann can…

Barbra Sheridan McGann joins HfS as Senior Vice President, Research

Barbra Sheridan McGann talks to HfS about her exciting new analyst role with the firm

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Why Cloud-centric services are critical to the survival of service providers in today’s As-a-Service Economy

HfS analyst Ned May is author of new report "The Cloud's Impact on IT Services Providers"

Cloud-centric delivery is the only true direction service providers can take, if they want to be around in another couple of years

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Murphy’s BPO Law

Carole Murphy is Capgemini's Head of BPO Business Transformation

Phil Fersht interviews Carole Murphy, Capgemini’s Head of BPO Business Transformation Services

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Deconstructing your manual BPO activities for the As-a-Service Economy

Charles Sutherland (pictured right) deconstructs BPO with Tom Ivory in a Dallas parking lot

Architecting a BPO solution is not all that different from being a writer of a comedy movie, whether that writer happens to be based in Hollywood, London, Paris or Mumbai.

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More hope less fear, please – Digital is not only changing the way we work, it’s improving it

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The world of work’s just so much more interesting and rewarding today that it was even five years’ ago

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1093 research influencers have spoken: HfS leads the analyst industry for growing influence

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1100 research buyers: HfS Research’s influence increases more than all the analyst firms

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Cooking up NASSCOM’s $50 billion Bangalore biryani

Charles Sutherland closes out this year's Nasscom BPM Summit in Bangalore

Charles Sutherland shares thoughts on NASSCOM’s ambition to grow Business Process exports from $20 Billion in 2014 to $50 Billion by 2020.

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Cognizant’s CEO Frank D’Souza talks to us about his recent $2.7bn shopping trip

Francisco D'Souza, Cognizant CEO (Click for bio)

We grabbed a few minutes with Cognizant’s CEO, Frank D’Souza, to talk about why his company made this move

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Cognizant makes the biggest bet ever by an Indian services provider. This is a big bloody deal…

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Cognizant has upped the ante; now it’s time for the ambitious providers to open their war-chests

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The C-Suite sourcing elite gathers in Chicago this Fall… let’s meet the providers

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Let’s take a peak at the providers putting themselves in the firing line for the Chicago Blueprint Summit this Fall

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Shamelessly Shamus: Why Europe is positioned to leapfrog the United States

Shamus Rae is Partner at KPMG and Heads Operational Transformation in Europe

Did you hear the one about the Mamil (middle aged man in lycra), who got off his bike, donned a suit and tie and joined a Big 4 consulting firm to wax lyrical about sourcing strategy?

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The 2014 HfS Blueprint for SAP Services: who’s leading this $156 Billion market?

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More than 850 data points were collected in Q1 and Q2 of 2014, covering 740 buyers, providers, and advisors/influencers of SAP Services. 31 providers of SAP Services were evaluated.

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Welcome to the era of churn, where 50% of outsourcing contracts are at risk

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Clients are genuinely walking away from outsourcing relationships which provide mediocre value

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The powerhouses of global sourcing are meeting in Chicago this Fall… can you really afford not to be there?

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The famous HfS Blueprint Sessions are back stateside to rattle the global services and outsourcing industry like never before

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ISG, Enlighta and KPMG make the Winner’s Circle for Governance Solutions

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Mike Beals talks to HfS readers about his new HfS Blueprint Report, “Shared Services & Outsourcing Governance Solutions”

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Welcome to the age of Digital cruelty, where two-thirds of operational jobs are under threat

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Organizations have been trying to reduce their labor costs for decades, but something feels very different about the new Digital reality in which we operate.

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The 2014 Talent Acquisition Services Blueprint: Which providers are delivering in today’s Digitally-challenged marketplace?

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The 2014 Talent Acquisition Services Blueprint: Defining and Sourcing the Talent you need in today’s Digitally-challenged marketplace

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What’s the real impact of Digital Technologies on Outsourcing and Shared Services?

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The business world is fundamentally shifting, but do our organizations really need to reinvent their operating models to stay ahead of the curve?

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Cognizant, Sitel and TCS rock the retail operations Winner’s Circle

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HfS unveils Blueprint Report on Retail Operations Services

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Great to see Gartner adopting our HfS Blueprints!

Yes indeed folks – Gartner has announced it is doing its own “Blueprints research”!

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