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Category Archives: Business Process Outsourcing (BPO)

Visualizing Vishal’s first year at Infy

Infosys CEO Vishal Sikka talks to HfS on his first year in charge

Interview with Vishal Sikka, CEO and MD, Infosys

14 Comments

KPMG makes a bold HR-as-a-Service move buying out Towers Watson’s Workday practice

KPMG As-a-Service

As-a-Service has arrived and HR provides the early battleground, so sit back and enjoy the show =)

8 Comments

Why Hillary could be the biggest friend of offshore and nearshore outsourcing

The Uber Hater

The US is an increasingly unattractive place to do business. Let’s not make it even worse

9 Comments

#Crazymergerideas – Infopact or Genosys?

Two CEOs clearly up to no good... Genpact's Tiger Tyagarajan (left) and Infosys' Vishal Sikka (right)

What if Infosys and Genpact got a little more intimate with each other…

13 Comments

Our Dallas working summit really rocked… next up Harvard Square!

Highlights from the recent As-a-Service HfS Working Summit in Dallas, Texas

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Infosys, HCL, TCS, and Tech Mahindra make the first Engineering Services Winners Circle

HfS-Blueprint-Engineering-Service-Axis-Only-002

HfS unveils the industry’s first Blueprint into Engineering Services Outsourcing

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Why Design Thinking can save the outsourcing industry

Design Thinking

Without Design Thinking, enterprises are really just retrofitting expensive solutions into legacy processes and likely wasting a whole load of time, resources and money. It all starts with Design Thinking.

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Why big consulting needs to buy into BPO to address the As-a-Service Economy

Consulting-eats-BPO

Can we really progress in this era of denial and bullshit? Of course not…. we will see a few bold moves to get ahead of this market, and some may well come from this potential marriage of big consulting and big BPO.

17 Comments

Ready for a reality slap around the face with a wet kipper?

Harvard 2015

The next HfS Service Buyer Working Summit will be held in Harvard Square, Cambridge MA, 1st-2nd December 2015

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Procurement makes its move to As-a-Service…. so who’s leading the market?

Click to Enlarge

The latest HfS Procurement-as-a-Service Blueprint captures the transition of service providers into the As-a-Service Economy

7 Comments

Is there anyway you’ll be at the NOA Symposium in London next week?

Robo-HRH

We’re participating in two sessions at the NOA Symposium held at etc. venues, St Paul’s on Wednesday 24th June. We’re also sponsoring the pens (which will surely create an avalanche of new delegates) I’ll be part of a panel with a motley assortment of legacy analysts from Gartner, Everest and NelsonHall as part of “The Outsourcing Debate”, […]

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HfS hits bullseye of the IIAR Tragic Quadrant for IT analyst firms

IIAR_Tragic_Quadrant

What’s really encouraging for HfS is our reach beyond outsourcing and services into mainstream coverage of technology

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Sourcing Superman of the Source, Barry Matthews

Is it a bird, a plane? Nope. It's just Sourcing Superman, Barry Matthews! Oh dear...

Phil Fersht interviews Source co-founder Barry Matthews about their merger with Alsbridge and his hands-on experiences of Robotic Process Automation

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The Foundations of the As-a-Service Economy (Part 2): Avoiding getting burned without a burning platform

What do you mean, we have to change?

Operations are becoming standardized, cloudified and robotized – and if we can’t reorient our staff to accept this reality and expand their capability horizons, many will be waiting tables, driving ubers or cutting hair before we know it.

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The biggest threat to outsourcing’s future: Unfocused and unambitious Millennials

Social_Cocaine

If we don’t have succession plans to blood the next generation of talent, we’ll just become an industry of old farts

15 Comments

The Four Foundations of the As-a-Service Economy, Part I: Getting your Outsourcing and Talent mix right

Principles of As-a-Service5

We’re on a train hurtling towards something resembling “As-a-Service” and we need to make sure we stay on it

9 Comments

Less lipstick on the As-a-Service pig please…

Pig-lipstick

Most of our beloved providers want to talk a big game more than having the real chops to prove it

12 Comments

The industry’s first Workday services blueprint: A new breed of As-a-Service providers has disrupted HR delivery forever

Workday_Services_2015_Axis

The industry’s first-ever Blueprint Report looking at Workday Services

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Robo-Britannia: Is Britain leading the As-a-Service revolution?

Robo-HRH

When it comes to being first on the bandwagon for experimenting with solutions that can drive out cost and improve productivity, the UK – amazingly after all these years – still leads the way

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Chris cracks the Cap-ability code

Chris Stancombe

On the week when Capgemini opened its wallet to make one of the largest services deals in history, with the $4 billion acquisition of IGATE, we thought it high time to focus on one business division that’s really been on fire the last couple of years – Business Process Outsourcing. With Capgemini’s proven capabilities delivering […]

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