HfS Network

Category Archives: Business Process Outsourcing (BPO)

Why An Outcome-Based Approach Can Shatter the Watermelon Effect of Outsourcing Contracts

Why An Outcome-Based Approach Can Shatter the Watermelon Effect of Outsourcing Contracts

What to do about that "feeling" that even if SLAs are Green, something feels Red!

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Beware men in gray suits: Clients want more senior women, more real client stories and less automation hype

Beware men in gray suits: Clients want more senior women, more real client stories and less automation hype

Brand new data from the HfS-Nasscom 2016 BPO study has some revealing dynamics on the role of women

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Who Are the As-a-Service Winners in Energy Operations? HfS’ inaugural Energy Operations Blueprint reveals frontrunners Accenture, EPAM, Infosys, Wipro and TCS

Who Are the As-a-Service Winners in Energy Operations? HfS’ inaugural Energy Operations Blueprint reveals frontrunners Accenture, EPAM, Infosys, Wipro and TCS

Who Are the As-a-Service Winners in Energy Operations? HfS’ inaugural Energy Operations Blueprint reveals frontrunners Accenture, EPAM, Infosys, Wipro and TCS

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Meet the HfS team in Bangalore next month for NASSCOM BPM Strategy Summit!

Meet the HfS team in Bangalore next month for NASSCOM BPM Strategy Summit!

HfS is sending a superstar analyst team to Bangalore next month for the 2016 BPM Strategy Summit

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Retailers Need a Digital Architect to Save their Legacies

Retailers Need a Digital Architect to Save their Legacies

Walmart/ Jet.com Signals Major Business Model Changes for Retailers

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Why We Should Love Procurement

Why We Should Love Procurement

Many executives express their frustration with procurement frequently claim, “they just don’t understand what I need, and obstruct me from achieving my goals”. Procurement is often seen as that last hurdle before reaching the finish line like a police off

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Did Randstad just pay $429m too much for Monster?

Did Randstad just pay $429m too much for Monster?

Why did staffing giant Ranstad buy the shriveled remains of a legacy resumé-based online recruitment site?

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Using the Wisdom of Crowds and the Wisdom of Experts in Book Selection and Service Provider Selection

Using the Wisdom of Crowds and the Wisdom of Experts in Book Selection and Service Provider Selection

I am amazed how my process of book selection has changed over time from the wisdom of crowds to the wisdom of experts

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Who are the leading IT and BPO services firms in North America?

Who are the leading IT and BPO services firms in North America?

HfS lists the leading IT and BPO services in North America by revenue

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Xerox, Accenture, EXL, Cognizant Round Out the Winner’s Circle of the HfS 2016 Health and Care Management Blueprint 

Xerox, Accenture, EXL, Cognizant Round Out the Winner’s Circle of the HfS 2016 Health and Care Management Blueprint 

How clients and service providers are using automation, analytics, and BPaaS in BPO to enable consumer centric healthcare operations.

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