What to do about that "feeling" that even if SLAs are Green, something feels Red!
Who Are the As-a-Service Winners in Energy Operations? HfS’ inaugural Energy Operations Blueprint reveals frontrunners Accenture, EPAM, Infosys, Wipro and TCS
Many executives express their frustration with procurement frequently claim, “they just don’t understand what I need, and obstruct me from achieving my goals”. Procurement is often seen as that last hurdle before reaching the finish line like a police off
Why did staffing giant Ranstad buy the shriveled remains of a legacy resumé-based online recruitment site?
I am amazed how my process of book selection has changed over time from the wisdom of crowds to the wisdom of experts
How clients and service providers are using automation, analytics, and BPaaS in BPO to enable consumer centric healthcare operations.