HfS Network

Category Archives: Business Process Outsourcing (BPO)

Why even the Beeb needs sourcing standards

Why even the Beeb needs sourcing standards

HfS interviews Jim Hemmington of the BBC and Chris Halward of the GSA about global sourcing standards and how the Beeb does if for 1.4 billion pounds of annual external spend

Comment

WNS Finally “On TRAC” To Automate And Increase The Intelligence Of Business Processes

WNS Finally “On TRAC” To Automate And Increase The Intelligence Of Business Processes

Buyers Need To Be Proactive In Pushing For Automation And Technology Enablement In Their Deals

Comment

An idiot’s guide to buying and selling services in APAC

An idiot’s guide to buying and selling services in APAC

HfS Welcomes Andrew Milroy as the firm's SVP for APAC research - hear his views on the region

Comment

The spreading outsourcing disease: barely a third of buyers see real value in their current provider relationships

The spreading outsourcing disease: barely a third of buyers see real value in their current provider relationships

Private poll of 60 enterprise buyers at the NY HfS Summit yields a depressing state of affairs for current outsourcing relationships

Comment

The traditional outsourcing model is officially out of value, but the future is bright for co-innovation partnerships

The traditional outsourcing model is officially out of value, but the future is bright for co-innovation partnerships

The door is wide open for ambitious providers willing to invest in developing their talent, but closing firmly shut for those perpetuating what worked in the past

Comment

How Design Thinking plays an integral role in increasing the value of outsourcing, service design, and delivery

How Design Thinking plays an integral role in increasing the value of outsourcing, service design, and delivery

Insights on how Design Thinking plays a role in creating a different experience—a different way of working and new insights for operational excellence and expansion

Comment

Genpact becomes the first provider to acquire an AI platform

Genpact becomes the first provider to acquire an AI platform

Genpact moves to integrate true artificial intelligence with its business process service offerings by acquiring the impressive Boston-based Rage Frameworks.

Comment

NASSCOM 2017: Indian IT services paralyzed by Trump, but being a deer in the headlights is not an option

NASSCOM 2017: Indian IT services paralyzed by Trump, but being a deer in the headlights is not an option

The smart strategy is to expect the worst and make measures now to get in front of it....

Comment

EXL On A Journey to More Effective Engagement with Insurance Clients

EXL On A Journey to More Effective Engagement with Insurance Clients

EXL's efforts couldn’t be more timely and are in line with what we have outlined in our research as its areas of improvement.

Comment

Unveiling the first ever Digital OneOffice Premier League (Webinar Replay)

Unveiling the first ever Digital OneOffice Premier League (Webinar Replay)

A Special Webcast Event On Thursday 9th February, Where We Discuss The Future Outsourcing Framework: The Digital Oneoffice

Comment