Genpact’s Gianni Giacomelli talks to HfS’ Phil Fersht
The HfS RPA Maturity Model assesses where an individual service provider sits with regards to the maturity of its RPA strategy
As the As-a-Service Economy continues to emerge and evolve, it is the belief of HfS that the model will follow ten key tenets
How can we be sure service providers are making the financial commitments needed to be effective in the emerging As-a-Service Economy?
Cloud-centric delivery is the only true direction service providers can take, if they want to be around in another couple of years
Architecting a BPO solution is not all that different from being a writer of a comedy movie, whether that writer happens to be based in Hollywood, London, Paris or Mumbai.
Charles Sutherland shares thoughts on NASSCOM’s ambition to grow Business Process exports from $20 Billion in 2014 to $50 Billion by 2020.
We grabbed a few minutes with Cognizant’s CEO, Frank D’Souza, to talk about why his company made this move
Let’s take a peak at the providers putting themselves in the firing line for the Chicago Blueprint Summit this Fall
Did you hear the one about the Mamil (middle aged man in lycra), who got off his bike, donned a suit and tie and joined a Big 4 consulting firm to wax lyrical about sourcing strategy?
More than 850 data points were collected in Q1 and Q2 of 2014, covering 740 buyers, providers, and advisors/influencers of SAP Services. 31 providers of SAP Services were evaluated.