HfS Network

Category Archives: Business Process Outsourcing (BPO)

The future is about services, not software

The future is about services, not software

Phil Fersht argues that most software products today have 10-50x the functionality clients need... hence the onus moves to how you work with it, more than which product you use

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HfS hammers the final nail in the legacy analyst coffin with the HfS ThinkTank

HfS hammers the final nail in the legacy analyst coffin with the HfS ThinkTank

It’s time to close the chapter on the legacy analyst industry that has lost its identity, independence and sense of purpose.

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Did Genpact Just Declare The End Of The Insurance Adjuster With OnSource Acquisition?

Did Genpact Just Declare The End Of The Insurance Adjuster With OnSource Acquisition?

Genpact bought Massachusetts based OnSource, a property, scene and vehicle inspection specialist that has an insurance client base in the US.

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Ian Maher... Sourcing Star

Ian Maher... Sourcing Star

Phil Fersht interviews Ian Maher, the automation and outsourcing genius behind the Hanover Insurance Group

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Getting into the Top 50!

Getting into the Top 50!

I just wanted to repeat the advice I gave out last year about the report and the list

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We are in the People Elimination business. How did it get this bad, and can we change course? (Rant warning)

We are in the People Elimination business. How did it get this bad, and can we change course? (Rant warning)

Why are we on an inexorable nosedive to the lowest common denominator of creating and promoting business operations that no longer require people?

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Why even the Beeb needs sourcing standards

Why even the Beeb needs sourcing standards

HfS interviews Jim Hemmington of the BBC and Chris Halward of the GSA about global sourcing standards and how the Beeb does if for 1.4 billion pounds of annual external spend

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WNS Finally “On TRAC” To Automate And Increase The Intelligence Of Business Processes

WNS Finally “On TRAC” To Automate And Increase The Intelligence Of Business Processes

Buyers Need To Be Proactive In Pushing For Automation And Technology Enablement In Their Deals

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The spreading outsourcing disease: barely a third of buyers see real value in their current provider relationships

The spreading outsourcing disease: barely a third of buyers see real value in their current provider relationships

Private poll of 60 enterprise buyers at the NY HfS Summit yields a depressing state of affairs for current outsourcing relationships

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The traditional outsourcing model is officially out of value, but the future is bright for co-innovation partnerships

The traditional outsourcing model is officially out of value, but the future is bright for co-innovation partnerships

The door is wide open for ambitious providers willing to invest in developing their talent, but closing firmly shut for those perpetuating what worked in the past

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