Category Archives: Business Process Outsourcing (BPO)

Teleperformance, Concentrix and Sutherland lead the HfS Contact Center Operations Blueprint

HfS unveils the 2016 HfS Blueprint for Contact Center Operations, authored by Melissa O’Brien

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Accenture, Genpact, IBM, EXL, TCS, Capgemini and WNS lead the first As-a-Service lens of Finance and Accounting

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HfS Research’s Phil Fersht unveils the 2016 HfS Blueprint on Finance and Accounting As-a-Service

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Rescuing BPO from its trough of directionless boredom: Make jobs challenging and creative

Bored BPO Cat

Enterprises need to create business manager roles to energize the Digital Generation

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Let’s get lean digital with Shantanu

Afraid of no processes:  Genpact's solution head Shantanu Ghosh

Genpact’s CFO guru, Shantanu Ghosh, talks to Phil Fersht about the impact of digital on the finance function

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Twelve ways to survive the race to irrelevance – download your life jacket now!

We managed to crack the code on surviving in these disruptive times – in twelve simple steps – at Cambridge University

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Accenture, Cognizant, EXL, Genpact, IBM, Infosys and TCS Top the Winners Circle for BFS Analytics

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HfS Research’s Reetika Joshi unveils the first HfS Blueprint on BFS Analytics Services

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It’s time we started Being As-a-Service

Being-as-a-Service

Let’s start talking about how we can start Being As-a-Service today… not tomorrow, or some far off point in the future, where we just hope this all becomes somebody else’s problem.

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Why it’s time for Robotic-BPO to break the mold of legacy F&A engagements

Robotic BPO

Enter R-BPO, where stagnating BPO deal transformations will be wholly or partially financed by the anticipated future headcount reduction and productivity improvements driven by the RPA

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Would a Big Blue Prism create an Intelligent Automation monster? #Crazymergerideas

Big Blue Prism

Why IBM should take a serious look at acquiring Robotic Process Automation vendor Blue Prism

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Accenture, IBM, NGA and NTT Data lead in SuccessFactors services

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HfS unveils the first ever industry report on SuccessFactors services

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Confusion-as-a-Service: The massive disconnect between vision and reality

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The C-Suite is just living on a different planet from the teams below them trying to keep their businesses functioning

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The mysterious HfS business model… revealed

SuperHfSMan

Our golden rule is simple: If you’re going to give something away for free, it better be worth reading!

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There’s a whole generation with a new explanation… in San Francisco

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Our first-ever Working Summit for Buyers happens in San Francisco at the St. Regis Hotel May 26th – 27th.

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The jobs aren’t “going away” – they’ve already pretty much gone

Robo factory

It’s not that today’s jobs are going away, it’s that large numbers of future jobs will simply not be created

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Mike Cook joins HfS to give HR a good roasting…

Mike Cook is the Human Resource Services Research Director at HfS Research, shaping the firm’s research in a newly formed ”HR-as-a-Service” domain that helps enterprises transform their HR and workforce management capabilities in the emerging As-a-Service Economy. (click for bio)

Mike Cook likes skeet shooting, so get ready for him to take potshots in his HR-as-a-Service research.

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The Nasscom 2016 report: The era of unsettlement is upon us

Troubled Cat

From enthused to unsettled, service providers sober up as reality sets in

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And it’s all going to kick off at #Nasscom_ILF today!

No more legacy as HfS reels off the insights at the 2016 Nasscom India Leadership Forum

We’re excited to speak at four sessions at Nasscom in Mumbai, culminating with our State of Industry session at 11.15 this morning

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Accenture, WNS, TCS and Cognizant make the first Pharma BPO Winner’s Circle

Welcome to the As-a-Service Economy Managing Health & Care in th

HfS analyst Barbra McGann publishes the industry’s first assessment of Service Provider performance in the Pharma R&A and Commercial Services Industry

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Why 77% of the C-Suite really want provider-replacement therapy

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Now is time for the C-Suite to step back in to broker that next wave of services transformation

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IBM, Infosys, Accenture and Cognizant lead in the industry’s first Design Thinking Blueprint

Design Thinking Blueprint

HfS unveils the industry’s first Blueprint on Design Thinking capability

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