HfS Network

Category Archives: Business Process Outsourcing (BPO)

The traditional outsourcing model is officially out of value, but the future is bright for co-innovation partnerships

The traditional outsourcing model is officially out of value, but the future is bright for co-innovation partnerships

The door is wide open for ambitious providers willing to invest in developing their talent, but closing firmly shut for those perpetuating what worked in the past

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How Design Thinking plays an integral role in increasing the value of outsourcing, service design, and delivery

How Design Thinking plays an integral role in increasing the value of outsourcing, service design, and delivery

Insights on how Design Thinking plays a role in creating a different experience—a different way of working and new insights for operational excellence and expansion

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Genpact becomes the first provider to acquire an AI platform

Genpact becomes the first provider to acquire an AI platform

Genpact moves to integrate true artificial intelligence with its business process service offerings by acquiring the impressive Boston-based Rage Frameworks.

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NASSCOM 2017: Indian IT services paralyzed by Trump, but being a deer in the headlights is not an option

NASSCOM 2017: Indian IT services paralyzed by Trump, but being a deer in the headlights is not an option

The smart strategy is to expect the worst and make measures now to get in front of it....

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EXL On A Journey to More Effective Engagement with Insurance Clients

EXL On A Journey to More Effective Engagement with Insurance Clients

EXL's efforts couldn’t be more timely and are in line with what we have outlined in our research as its areas of improvement.

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Unveiling the first ever Digital OneOffice Premier League (Webinar Replay)

Unveiling the first ever Digital OneOffice Premier League (Webinar Replay)

A Special Webcast Event On Thursday 9th February, Where We Discuss The Future Outsourcing Framework: The Digital Oneoffice

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Digital Customer Service BPO: A Chat with HGS

Digital Customer Service BPO: A Chat with HGS

Provide optimized customer service across various digital channels while also using new tools to better understand customer demographics and preferences

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Offshore has become Walmart…as Outsourcing becomes more like Amazon

Offshore has become Walmart…as Outsourcing becomes more like Amazon

No one cares much about “offshore” as a strategy anymore - it has become part of the fabric of managing a global operating model

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Digital Marketing Operations Services: Disrupting the Agency Model

Digital Marketing Operations Services: Disrupting the Agency Model

Part 2: An analysis of the diverse competitive landscape

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No more denial for WNS as it makes its concerted procurement play

No more denial for WNS as it makes its concerted procurement play

WNS announced the $40 million acquisition of Denali Sourcing Services.

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