HfS Network

Category Archives: Absolutely Meaningless Comedy

Finally... a new acronym for BPO!

Finally... a new acronym for BPO!

Finally... a new acronym for BPO!

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Merriam-Webster to remove the term Outsourcing for IT and Business Services

Merriam-Webster to remove the term Outsourcing for IT and Business Services

Pressure from buyers to create more accurate terminology for what we commonly, but incorrectly, term as "outsourcing" for IT and business processes has spurred dictionary publisher, Merriam-Webster, to remove the term in their next edition

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Isn't it great having hands-on management in tune with the business...

Isn't it great having hands-on management in tune with the business...

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Forget gain-sharing, start with penalty-sharing...

Forget gain-sharing, start with penalty-sharing...

In order to reach a common state of gain-sharing and incentive bonuses with your provider, start penalizing each other first...

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Don't fire your contract lawyers just yet...

Don't fire your contract lawyers just yet...

Don't fire your contract lawyers just yet...

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Make sure your business outcomes have well-defined metrics

Make sure your business outcomes have well-defined metrics

The 'trickle down' effect

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Are you ready for Generation 6 BPO?

Are you ready for Generation 6 BPO?

If you enjoyed our recent interview with Mike Salvino, you better get that Twitter following cranked up asap

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Time to fine-tune your multi-vendor strategy

Time to fine-tune your multi-vendor strategy

Time to fine-tune your multi-vendor strategy...

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Whoever said outsourcing was becoming a commodity?

Whoever said outsourcing was becoming a commodity?

Whoever said outsourcing was becoming a commodity?

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Where did our passion go?

Where did our passion go?

Let's make 2012 the year of getting passionate again! Let's dig deep to be honest with ourselves about what makes us get up in the morning - what makes us look forward to going to work again

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