Finally... a new acronym for BPO!
Pressure from buyers to create more accurate terminology for what we commonly, but incorrectly, term as "outsourcing" for IT and business processes has spurred dictionary publisher, Merriam-Webster, to remove the term in their next edition
In order to reach a common state of gain-sharing and incentive bonuses with your provider, start penalizing each other first...
If you enjoyed our recent interview with Mike Salvino, you better get that Twitter following cranked up asap
Let's make 2012 the year of getting passionate again! Let's dig deep to be honest with ourselves about what makes us get up in the morning - what makes us look forward to going to work again