HfS Network

Category Archives: 2016 Intelligent Ops Study

Goodbye Denial… we’ll miss you!

Goodbye Denial… we’ll miss you!

Leaving Denial is one thing, but make sure you arrive successfully in Optimistic Reality

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Welcome to the era of outsourcing stability. Now let’s automate stuff

Welcome to the era of outsourcing stability. Now let’s automate stuff

Let's congratulate ourselves: The FTE-based labor arbitrage model has really worked – and a lot better than we thought!

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The back office is dead... long live OneOffice

Intelligent OneOffice

We're evolving to an era where there is only "OneOffice" that matters: creating the digital customer experience and an intelligent, single office to enable it

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Buyers perceive Accenture, Deloitte and KPMG as the most trusted consultants for achieving Intelligent Operations

john-lyly

The focus shifts to using consultants with real change management, process transformation, analytics and automation chops

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