HfS Network

Category Archives: 2015 Talent in BPO Study

Rescuing BPO from its trough of directionless boredom: Make jobs challenging and creative

Bored BPO Cat

Enterprises need to create business manager roles to energize the Digital Generation

Comment

The biggest threat to outsourcing's future: Unfocused and unambitious Millennials

Social_Cocaine

If we don't have succession plans to blood the next generation of talent, we'll just become an industry of old farts

Comment

Work smarter, not cheaper: Automation skills have rapidly arrived at the top of the talent agenda

Skills_Significance

Robotic Process Automation is about working smarter, not cheaper - and the skills needs are red hot in the outsourcing space right now

Comment